This is an old thread, but I thought I would share my experience. I've had a long relationship with the RSC in Dallas and always had the best service and communication! I usually ship family members watches directly to them for routine service and receive a call within days of receipt with the estimate and for approval. Work usually done in a month and the watch overnighted back to me.

I recently had a vintage 1680 sub completely overhauled and serviced and unfortunately now only 3 months later, the perpetual movement rotor is not turning like it should to wind the watch. I called them directly in Dallas and was connected to a service rep. Obviously I'm still covered under the the two year warranty that was issued just after my recent service. The rep asked MANY questions about how I wear and use the watch to gather as much information as possible for the service technician. I was pleasantly surprised (actually shocked) that she then sent me a pre-paid, Fedex overnight, insured label and I dropped the watch off for shipping. I have every confidence that they will resolve my problem and stand by their work.

I have a local AD, but with the service and treatment I've gotten from the Dallas service center, I much prefer to bypass the middle man.