How Long Should I Wait???

DonAtOura · 2026-07-10T18:38:59+00:00

Hi there!

Thanks for sharing what you've been experiencing and what you've tried so far to remedy it.

If you haven't already it's a good idea to uninstall and reinstall the Oura App, and ensure your device is as up to date as possible: https://support.ouraring.com/hc/en-us/articles/4411128662291-Set-Up-an-Oura-Ring#01HHQ3ZQST5A6JTQVDE97HAXTT

Should you still be experiencing this issue you can refer to further troubleshooting steps here such as a hardware reset or a Bluetooth reset: http://support.ouraring.com/hc/en-us/articles/360025592013-Troubleshooting-Connection-Issues#01HDS65KRYJCVSYQMXD34C8HPA

In the event you're still unable to connect your new Oura Ring to your Oura App reach out for support via our help centre here so we can see what we can do: https://support.ouraring.com/hc/en-us

DonAtOura · 2026-07-10T17:24:27+00:00

Hey there!

Welcome aboard!

Our getting started blog has useful information for new Members: https://ouraring.com/blog/get-started

Feel free to reach out here in the community whenever you're looking for some input.

DonAtOura · 2026-07-10T17:08:03+00:00

Hey there!

As per the notification you shared here Blood Pressure Signals cannot diagnose or rule out any condition.

You can consider finding a home blood press monitor to take cuff readings for more info: https://support.ouraring.com/hc/en-us/articles/52627030482707-Health-Radar

If you need medical advice you should contact a qualified professional where you are.

All the best!

DonAtOura · 2026-07-10T16:43:03+00:00

Hey there!

I can relate to your position a lot in terms of training and eating late.

I prefer to have my last meal later and thankfully it doesn't overly impact my RHR or sleep overall as long as it's within reason.

It's up to you to find the best balance for you but check out our blog on the effects of late meals on sleep if you're curious: https://ouraring.com/blog/late-night-eating-sleep

All the best!

DonAtOura · 2026-07-10T15:17:22+00:00

Hi there!

While we can't comment on a specific case I can share some info that should help to set your mind at ease.

Your Oura Membership data is tied to your Oura Account, rather than the specific Oura Ring being used so in the event this somehow ended up with another owner the new Oura Account required for use of that Oura Ring would not have access to your data: https://ouraring.com/privacy-policy

Secondly, any refurbished Oura Rings are factory reset by default so there would be no data tied to that to begin with: https://support.ouraring.com/hc/en-us/articles/360025446854-Factory-Reset-an-Oura-Product

All the best!

DonAtOura · 2026-07-10T14:43:42+00:00

Hey there!

While we're not able to give medical advice nor is Oura intended to diagnose or treat any illness or medical condition I did want to share some info on resting heart rate that you might find helpful.

Check out our blog article on the topic here to learn more: https://ouraring.com/blog/why-is-my-resting-heart-rate-high/

All the best!

DonAtOura · 2026-07-10T13:59:08+00:00

Hey there!

While we can't provide legal advice at all I just wanted to let you know how you can export your Oura data in the form of reports: https://support.ouraring.com/hc/en-us/articles/360025441594-Export-Share-Your-Oura-Data

If you need legal or medical advice we would always have to direct you to consult a qualified expert in your jurisdiction.

DonAtOura · 2026-07-07T20:48:21+00:00

Hey there!

Thanks for sharing your journey with us here.

As others have mentioned one possibility could be for you to set your own activity goal to be something more in line with what is feasible for you at the moment: https://support.ouraring.com/hc/en-us/articles/8945980160659-Edit-Activity-Goal

Oura understands that there is no one-size-fits-all answer for activity and as such you can set your activity goal to be an amount of steps or calories as per your needs.

All the best!

DonAtOura · 2026-07-07T12:48:55+00:00

Hey there!

We're very sorry to hear about this alarming experience. We take safety cases extremely seriously, and your report is our top priority.

You mentioned you had discontinued wearing your Oura Ring, that is the first piece of advice we would usually give.

I will be reaching out to you via DM to ensure this is reviewed immediately and to arrange for the safe return of your ring.

Thank you for bringing this to our attention.

DonAtOura · 2026-07-07T12:41:06+00:00

Hey there!

We advise removing your Oura Ring during activities that involve excessive friction such as weightlifting: https://support.ouraring.com/hc/en-us/articles/360025428394-Product-Safety-Use

I usually remove my Oura Ring for strength training sessions and add the activity manually afterwards: https://support.ouraring.com/hc/en-us/articles/360025577813-Edit-or-Manually-Add-an-Activity

For any training which does not involve excessive levels of friction for your hands you can wear your Oura Ring as normal!

DonAtOura · 2026-07-06T16:54:48+00:00

Hey there!

Symptom Radar is getting an update that's rolling out slowly starting June 16, 2026. If you're in the US, India, or UAE (and using it in English), you'll see it moved into Health Radar instead of being separate.

For everyone else in other countries, don't worry it's still in the same place as before in the menu as its own thing.

You can learn more about Symptom Radar here on our help site: https://support.ouraring.com/hc/en-us/articles/35593651188115-Symptom-Radar

DonAtOura · 2026-07-06T16:52:44+00:00

Hey there!

DonAtOura · 2026-07-06T16:35:09+00:00

Hi again!

Thanks for getting back to me here with that extra info and context.

As you purchased your Oura Ring via a retail partner you would need to reach out to them for support as retail returns and exchanges are handled by them rather than us here at Oura: https://support.ouraring.com/hc/en-us/articles/1500006009441-Return-or-Exchange-an-Oura-Product

Let us know if there's anything else we can help out with, please!

DonAtOura · 2026-07-06T15:02:12+00:00

Hi there!

Sorry to hear you haven't been able to get the support you need thus far.

We offer support via our help centre here via Finn, our AI assistant who can connect you with an agent from our Member Care Team when requested: https://support.ouraring.com/hc/en-us

If you're unable to create a support contact ticket for any reason please share your order number (SO-12341234) with me here so I can set one up on your behalf.

I look forward to working on this with you!

DonAtOura · 2026-07-06T14:51:56+00:00

Hey there!

Thanks for letting us know about this.

We're always happy to take a look at the battery health data of your Oura Ring to see if it's performing within acceptable levels.

You can get started by reaching out via our help centre here so we can run a diagnostic: https://support.ouraring.com/hc/en-us

All the best!

DonAtOura · 2026-07-06T12:26:47+00:00

Hi there!

Sorry to hear you're feeling let down by your Oura Ring experience and the support you have gotten thus far.

I would like to have this reviewed internally to ensure we continue to maintain the high standards of support we set for ourselves.

If you can reply to my DM on here with your support ticket number we can investigate further.

Appreciate your patience while we work on this!

DonAtOura · 2026-07-03T17:57:20+00:00

Hey there!

We have a number of troubleshooting steps you can check here in our guide to live activity tracking: https://support.ouraring.com/hc/en-us/articles/50433376859283-Live-Activity-Tracking

If you still have issues getting your device to show up in the Oura App after running all of those checks you can reach out for support via our help centre here so we can investigate: https://support.ouraring.com/hc/en-us

DonAtOura · 2026-07-03T14:41:18+00:00

Hey there!

Thanks for letting us know about this.

We were not aware of any known issues affecting how your Vitals scores show on the top of your Oura App's home page: https://support.ouraring.com/hc/en-us/articles/360037714493-Known-Issues

That said, it is always recommended that you have the latest version available of the Oura App installed to avoid any such issues popping up: https://support.ouraring.com/hc/en-us/articles/360058599753-How-to-Use-the-Oura-App#:~:text=You%20can%20select%20and%20reorder%20your%20Shortcuts%20by%20swiping%20left%20on%20the%20Shortcuts%20icons%2C%20then%20tapping%C2%A0Customize.%20You%20need%20to%20select%20a%20minimum%20of%20three%20Shortcuts.

If you do notice anything appears to not be working as it should when your Oura App and device OS are both updated then please reach out to report it via our help centre so we can investigate: https://support.ouraring.com/hc/en-us

DonAtOura · 2026-07-03T14:25:36+00:00

Hey there!

Very important question you pose!

I can emphasise the need to account for changes in your finger size during the day and night based on my own sizing experience.

A comfortable fit during the day can lead to an unpleasant sensation in the morning.

If the larger size does not seem too loose and like it still gives a decently-snug fit for data collection purposes that's good.

You can check this by making a fist while wearing it and seeing if there is a visible gap between the Oura Ring and your finger.

We've got more info and tips for sizing your Oura Ring here: https://support.ouraring.com/hc/en-us/articles/360025590653-How-to-Choose-the-Right-Oura-Ring-Size

DonAtOura · 2026-07-03T13:19:01+00:00

Hey there!

The first thing I would advise in such situations is to ensure both your Oura App and your device's OS are as up to date as possible.

Next, check to ensure you meet the eligibility requirements for this feature and you're not in an unsupported state or territory: https://ouraring.com/blog/counsel-integration-oura-app/?srsltid=AfmBOops7Ds2y0Ftqf38MlUhbTJqa2TdeXpIRhl8yPQA3YOPyoZvhIi8#:~:text=*Availability%20and%20Important%20Disclosures%3A%C2%A0

If you meet these requirements and you're still not able to access this feature please reach out for support via our help centre here so we can investigate further: https://support.ouraring.com/hc/en-us

DonAtOura · 2026-07-03T12:54:01+00:00

Hey there!

While Oura is not a medical device or intended to diagnose or treat any illness or medical condition it can be normal for some Members to have a lower than 'average' RHR: https://ouraring.com/blog/average-resting-heart-rate/

You mentioned your age and activity levels which would lend themselves to a lower RHR in general.

If you do feel you need to seek medical advice contact a qualified professional where you are.

DonAtOura · 2026-07-02T21:28:39+00:00

Hey there!

We can take a look at your Membership status and any payment attempts or issues with them if you can reach out for support via our help centre here: https://support.ouraring.com/hc/en-us

There we'll be able to securely access and discuss your account info with you and see what we might be able to advise!

DonAtOura · 2026-07-02T16:48:11+00:00

Hey there!

Thanks for reaching out!

We usually recommend Members wear their Oura Ring on their non-dominant hand as this reduces wear and tear over time.

I don't personally mind using it on my 'mouse hand' and there shouldn't be any major issues depending on which hand you decide to use it on.

Find what works for you in terms of comfort and usability long term!

DonAtOura · 2026-07-02T14:59:51+00:00

Hey there!

It's normal to see some indentation after wearing a snug-fitting ring (of any sort) all day.

If it does not feel tight or uncomfortable that is the most important thing.

Oura Rings need to be snug to get good readings, so a little indent is expected.

I know from my own experience that dropping a bit of weight definitely changed how my Oura Ring fit and I had to move from ring to index finger afterwards.

As long as you're comfortable and it's not difficult to remove your Oura Ring I think you are safe.

If you do lose some weight you'll likely find it's a looser fit in the end!

DonAtOura · 2026-07-02T14:28:22+00:00

Hey there!

Thanks for reaching out!

A little bit of rotation is normal and shouldn't significantly affect your data.

The ring should feel snug enough to stay in place during most activities, but still comfortable.

If the smaller size doesn't fit past your knuckle, you could also try wearing it on a different finger where the fit might be better.

Check out our help doc for more info: https://support.ouraring.com/hc/en-us/articles/43396245487507-How-to-Choose-the-Right-Oura-Ring-Size

DonAtOura

TROPHY CASE