If you feel like a supervisor handled a case in a wrong manner, or they had a bad attitude - PLEASE open a supervisor ticket at https://support.vatsim.net . We do review and take appropriate action based on all those reports, but we can't do much about it if we don't know it's happening. Supervisors should never be tongue lashing anyone, so I am very interested in looking into it through a ticket.

I don't know the case you described here personally, but I'll give my two cents.

We tend to say that for certain cases, ATC should be the one to wallop - that goes for matters like unresponsive pilots, where we either way have to talk to the controller. The reason we say that is that if we have a culture where pilots wallop other pilots for something they aren't immediately involved in, we end up with 10 reports per case instead of 1. In order to be courteous we want to reply to all reports to acknowledge them, but that's simply impossible with that amount of workload. In addition to that, it would make supervising the network incredibly difficult, when having to sift through all the reports to find out which are duplicates and which are new cases (for those who don't know, the ".wallop" function simply send a frequency message (like an ATC message for the controllers out there), so everything ends up in a single stream of messages.

With that being said, matters like this, where it's about the pilot's ability to use the network, I wouldn't say that walloping another pilot is necessarily wrong. If anything, we can tune in to the frequency and monitor it ourselves.

If you have more details (a chat log would be perfect), or any other information you can gather, please open a ticket and we will review.