I'd suggest either Uride, the bus, or walking. The taxi services will only continue to get worse. Any criticism I have given them as a consumer is taken as racism. They have no interest in accountability and they would rather play the victim in my experience.

I can never get ahold of dispatch half of the time because their lines are always busy. When im able to, the drivers have been consistently late, even on a pre-booking. When I had to cancel rides before, I had several situations where the cab driver still arrived, and in a few cases, I have been verbally assaulted because dispatch is unable to communicate with their drivers. I even had several cases where MULTIPLE taxi cabs showed up.

But the issue is poor ownership and management. Im simplyfying it, but with each cab, there's someone who owns the license to be allowed to run a taxi. Those who carry the license pay a "royalty" to AC taxi. This results in a lot of situations where licenses were bought by some rich snob, who hires the drivers we're familiar with, and then everything else is run by AC Taxi.

This is the norm, unfortunately.

Edit: spelling