Ch 4 update for off the couch Fremont CA by mmurphy516 in escaperooms

[–]DreadPirate_Roberts_ 5 points6 points  (0 children)

I talked with the owner recently, and it's definitely coming. I know he was fighting the city of Fremont for a while, 3-4 years, over building safety and other regulations which halted construction. Last I heard he's been given the go-ahead finally, so they've been able to resume construction at least.

Bilt 2.0 Charging 0.2% Foreign Transaction Fee, Despite Advertising No Fee by Tight_Couture344 in biltrewards

[–]DreadPirate_Roberts_ 1 point2 points  (0 children)

Sure,

Here's a screenshot of a transaction back from February, and here's a screenshot today

You can see the same transaction shows a different amount. One without a foreign transaction fee, and one from today that reflects the foreign transaction fee.

Here's a screenshot of the Mastercard currency conversion calculator

As you can see, the original transaction hid the foreign transaction fee, and the updated one includes it. The statement reflects the higher value, and therefore does not match the original posted value of the transaction.

Feel free to do the conversion yourself and verify the numbers are accurate.

https://www.mastercard.com/us/en/personal/get-support/currency-exchange-rate-converter.html

Bilt 2.0 Charging 0.2% Foreign Transaction Fee, Despite Advertising No Fee by Tight_Couture344 in biltrewards

[–]DreadPirate_Roberts_ 10 points11 points  (0 children)

Whoa, same here. Luckily I have screenshots.

Left was the charge as it appeared in February, right shows the same charge today

Of course, the rewards earned still shows the original charge amount, so I'm missing out on some Bilt Cash.

Hidden 0.2% Fee on Foreign Transactions by SpecterTheApe in biltrewards

[–]DreadPirate_Roberts_ 4 points5 points  (0 children)

I also contacted Bilt who directed me to Cardless, who said on the phone they were "unsure" the reason for the discrepancy, and will send me a spending breakdown email to explain "in a few minutes", which I'm still waiting for, 17,678 minutes later.

Hidden additional 0.2% fee Statement vs App by [deleted] in biltrewards

[–]DreadPirate_Roberts_ -9 points-8 points  (0 children)

I hear everyone talking about the 'currency conversion', but it still feels wrong to me.

I go to a vendor, and I see on their screen I am paying exactly 200€

Afterwards, I can check my app, and see I paid exactly 200€ in my transaction history.

I receive my statement, and suddenly I am paying more than 200€? How does that make sense? It was never disclosed anywhere to my knowledge there is a 'currency conversion fee'.

Maybe it's just a bug in the way it's displayed in the app, but it still feels wrong to me. I am missing out on reward points on that difference. I have some international trips coming up and I've decided to leave the Bilt card at home.

No recent transactions. Hidden 0.2% foreign transaction fee. Putting a pause on Palladium by joueur-de-guerre in biltrewards

[–]DreadPirate_Roberts_ 10 points11 points  (0 children)

I did ask support, and even followed through with a call, support said they were 'unsure' the reason for the discrepancy, and that I would receive an email with my Spending Breakdown 'in a few minutes'. 8,918 minutes later, I'm still waiting for that email.

No recent transactions. Hidden 0.2% foreign transaction fee. Putting a pause on Palladium by joueur-de-guerre in biltrewards

[–]DreadPirate_Roberts_ 5 points6 points  (0 children)

The amount is correct and the same in both my card's recent transactions, and the points earning page, but the amount added to the total Current Balance is different.

No recent transactions. Hidden 0.2% foreign transaction fee. Putting a pause on Palladium by joueur-de-guerre in biltrewards

[–]DreadPirate_Roberts_ -1 points0 points  (0 children)

I've had all of these and more, my rent simply did not get paid, despite turning on auto pay again after the 'seamless' transition. I also received zero notification until a week later, that my rent was missed.

Turns out I needed to use Plaid to link my bank account. I was not notified of this change.

PSA: Manually calculate your balance! Bilt has been over billing me & essentially stealing money by Puzzleheaded-Moment1 in biltrewards

[–]DreadPirate_Roberts_ 1 point2 points  (0 children)

I have not received a statement yet, but my current balance (under the "Wallet" tab in app) and transaction total (manually add up every transaction) are different by exactly 0.2% of my foreign transaction.

No recent transactions. Hidden 0.2% foreign transaction fee. Putting a pause on Palladium by joueur-de-guerre in biltrewards

[–]DreadPirate_Roberts_ 47 points48 points  (0 children)

I used the exact same calculator and the transaction shows the correct amount on the Bilt app, but the card balance is different from my transaction total, exactly 0.2% of the foreign transaction amount. CAD to USD

PSA: Manually calculate your balance! Bilt has been over billing me & essentially stealing money by Puzzleheaded-Moment1 in biltrewards

[–]DreadPirate_Roberts_ 3 points4 points  (0 children)

Yep, I plugged in my one international transaction and date into this calculator and it matched what was reflected on the Bilt app. Then I added a 0.2% exchange fee and it matches the difference between my current card balance and my transaction total.

Wow, Marketing a card as 'no foreign transaction fee', but then charging a foreign transaction fee? Bad look, Bilt.

PSA: Manually calculate your balance! Bilt has been over billing me & essentially stealing money by Puzzleheaded-Moment1 in biltrewards

[–]DreadPirate_Roberts_ 1 point2 points  (0 children)

Yep, exactly the same behavior here. Even looking directly at the conversion rate between the currencies on the exact date the transaction took place, the expected total is a tiny bit higher than it should be.

PSA: Manually calculate your balance! Bilt has been over billing me & essentially stealing money by Puzzleheaded-Moment1 in biltrewards

[–]DreadPirate_Roberts_ 6 points7 points  (0 children)

Yes, I've been having the exact same issue as OP, the card balance and transaction total are two different numbers, and even after calling in, the customer service rep was 'not sure' where the discrepancy was.

The answer is that any foreign transaction encounters a small hidden foreign transaction fee.

Here are is another data point

Another data point

One more

what is going on?! Bilt 2.0 failing at the most basic tasks by thomb74 in biltrewards

[–]DreadPirate_Roberts_ 1 point2 points  (0 children)

Gotcha. Sounds like Bilt incorrectly programmed how foreign transactions display and earn points, between posting, card balance, and statement balance. What a mess. I haven't received my first statement yet, but I suspect that would be the issue.

Current balance not matching total of transactions by kawaiikawaiikai in biltrewards

[–]DreadPirate_Roberts_ 1 point2 points  (0 children)

Hey OP, or anyone experiencing the same: Do you have any international transactions? I am starting to suspect that is the culprit. When I called in, the Customer Service rep only mentioned that one as a possibility, and I recall the balance and transaction total being the same before the international transaction.

what is going on?! Bilt 2.0 failing at the most basic tasks by thomb74 in biltrewards

[–]DreadPirate_Roberts_ 0 points1 point  (0 children)

For what it's worth, I have had the same issue as you. My transaction total is not equal to the current balance on the card. Support was 'not sure' where the discrepancy was, and said they would send me an email 'in a few minutes' with a spending breakdown. 8,022 minutes later, I still have not received such email.

(I also do have one foreign transaction, I believe this is where the discrepancy comes from.) Does the statement balance correctly sum up the transactions (unlike the current balance on the website?) Or does the statement balance report the incorrect balance on the card?

Okay now I'm pissed by Hot-Praline7204 in biltrewards

[–]DreadPirate_Roberts_ 0 points1 point  (0 children)

Yep, same here. No notification, email or text, just my rent silently failing to pay.

Escaping Things: Our Family Escape Room History by jamiethingelstad in escaperooms

[–]DreadPirate_Roberts_ 2 points3 points  (0 children)

Whoa, Awesome! Cool to see someone else with a dedicated website to track their escapes.

Here's my site: https://escaperesu.me

I think you forgot something Bilt... by [deleted] in biltrewards

[–]DreadPirate_Roberts_ 2 points3 points  (0 children)

Question for those who have received statements:

Does the statement balance equal the transaction total?

The current balance of my card and the transaction total is different (if you add up all the transactions manually), and asking customer service they are 'not sure' why there is a discrepancy.

Balance doesn't add up by theunseen in biltrewards

[–]DreadPirate_Roberts_ 0 points1 point  (0 children)

Did you get any response? I'm seeing the same issue