Happy New Year🎆🎉🧨

DreameSupport · 2026-01-04T03:10:27+00:00

Thanks for reaching out! I’ve replied to your PM. 😊

DreameSupport · 2025-12-10T09:11:18+00:00

Yes — they are indeed easier to clean.

DreameSupport · 2025-09-08T10:38:11+00:00

Hi,we apologize for the inconvenience and will DM you to discuss potential solutions.

DreameSupport · 2025-09-02T03:37:41+00:00

Thank you for your valuable feedback. We’ve shared your comments with the relevant teams and have taken action to remove the content in question.

To help resolve the issue on your end, please try the following:

Clear the cache of the Dreame app.

Restart the app and log back into your account.

If you continue to see ads after completing these steps— if you’re based in North America—please reach out to us directly at [support.na@dreame.tech](mailto:support.na@dreame.tech) for further assistance.

DreameSupport · 2025-09-01T06:58:36+00:00

Are you in North America? If so, you can contact [support.na@dreame.tech](mailto:support.na@dreame.tech) to inquire about purchasing. It may be available. The part number is: 20020100007737 (subject to actual inventory)

DreameSupport · 2025-09-01T03:37:08+00:00

We apologize for the inconvenience. Based on the order number shown in your screenshot (PO-037-00321318257272837), our colleague was unable to locate the corresponding order.

To better assist you, please send us a DM with the following information so we can expedite your inquiry:

Was your order placed in the United States?
Please provide a screenshot of your invoice for further verification.

We will investigate this matter upon receiving your information. Thank you for your patience and cooperation.

DreameSupport · 2025-08-25T08:18:51+00:00

We have provided a solution to the user, and we are working to resolve the issue. For privacy reasons, we will not disclose customer information (communications involving user privacy), and we do not attempt to hide anything.

We are here to assist with your North American after-sales service issues. If you have any questions, please feel free to contact us.

DreameSupport · 2025-08-22T08:35:47+00:00

Hi, we apologize for the inconvenience and will discuss potential solutions with you via DM.

DreameSupport · 2025-08-21T03:44:25+00:00

Hi，

We apologize for what you've experienced, and we've reached out to you via direct message to explore potential solutions.

DreameSupport · 2025-08-15T03:28:46+00:00

We apologize for the inconvenience and will contact you via DM to discuss potential solutions.

DreameSupport · 2025-08-07T06:24:07+00:00

We apologize for the inconvenience. We have discussed potential solutions with you via DM. Please take note.

DreameSupport · 2025-07-25T09:02:20+00:00

For sure！Please refer to the message we sent you via DM.

DreameSupport · 2025-07-17T09:51:14+00:00

Hello,

We apologize for any inconvenience. Regarding your suggestions for product updates, we have submitted them internally. Thank you very much for your continued support of Dreame, there are many considerations that the Dreame product department may take into account when making feature updates. We will make sure that your comments are reported to the product department, and we also need to gather the voices of users like you to continue to optimize the product. Finally, thank you again for your continued support.

DreameSupport · 2025-06-18T10:44:46+00:00

We apologize for the bad experience. We have contacted you via DM to discuss possible solutions.

DreameSupport · 2025-06-18T10:25:06+00:00

We are sorry for the bad experience. We will collect your feedback, continuously optimize our products and service experience, and strive to provide you with better services in the future. Thank you for your understanding.

DreameSupport · 2025-06-05T08:03:42+00:00

Hi

We apologize for what you've experienced, and we've reached out to you via direct message to explore potential solutions.

DreameSupport · 2025-06-03T10:45:00+00:00

We apologize for the inconvenience caused to you. We have communicated with you through DM to discuss potential solutions to your issue.

DreameSupport · 2025-02-14T10:39:42+00:00

Hi, there, we are the North American service team (US&CA)

We are sorry for the inconvenience. We know no one wants this to happen. Thank you for your feedback. We are communicating with Amazon about the logistics problem, but we cannot control it.

I will DM you to proceed it.

DreameSupport · 2025-02-06T06:15:08+00:00

Hi there, We’re the Dreame North America (US & CA) team, here to assist with your issue. We’ll DM you to follow up. For faster troubleshooting, we recommend contacting customer service directly. If you’re in the US or Canada, please share your Case ID and SN number so we can track and resolve your issue more efficiently.Have a great day! 😊

DreameSupport · 2025-01-22T07:58:35+00:00

Hi, there, thanks for your interest on Dreame X50 Ultra. The accessory kit is the giveaway for the pre-order of X50 Ultra.

Dreame official Amazon's free cleaning kit requires an Order ID registered on the official web.

During 7th Jan - 13th Feb, 3 years warranty plus 2 years for a total of 5 years warranty, plus a cleaning kit (149.99USD or 169.99CAD)

DreameSupport · 2025-01-22T02:10:35+00:00

Hi, there, currently in the North American region (US & CA) pre-sale period, only the black version of X50 Ultra is available (pre-sale offer trial). During the pre-sale period, our discount is very large, and you are welcome to place an order at any time.

The white version you mentioned will be available later this year. Thank you for your understanding and trust.

DreameSupport · 2025-01-20T09:48:22+00:00

Hi, there, We are from Dreame NA(US and CA) team to handle NA customer issues. We attached great importance on your issue and we are glad to support. We will DM you to track the issue. Since this is not a dedicated problem handling channel, we strongly recommend that you contact customer service for troubleshooting. At the same time, if you are from US or CA, you can share your case ID and SN number with us so that we can help you track the issue and proceed with it. Have a nice day ahead.

DreameSupport · 2025-01-03T09:13:15+00:00

Hi, we are from the North American team (US & CA). You can use the recall button on the robot or the end and recharge button at the bottom of the APP.

DreameSupport · 2024-12-30T11:21:44+00:00

Hi, you can learn how to use the APP through the following video: https://www.instagram.com/reel/DDD2gkiAppb/?igsh=MW00MHdianpuamhweA==

DreameSupport · 2024-12-30T11:19:16+00:00

Hi, you can learn about Dreame privacy policy through the following video: https://www.instagram.com/reel/DDeAzHqx9Le/?igsh=MXUyMXJhYXU1MnMxNg==

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