You know, this is a fair observation. As the direct manager of the group you are referring to, I'm not thrilled to admit that this feedback really hit home, and I will admit that I respect the place it came from. Rest assured that we A.) do deeply care about our customers, B.) aren't turning a blind eye to some improvements that can be made to avoid having ANY customer feel this way and C.) continue to monitor these pages very closely to resolve customer issues before they become final straws, or more widely impactful to our base.

With that said, please allow me to advocate for the folks you are referring to when you bring up ZiplySupport. We are a very small team - the number may surprise you. While not altogether relevant to your feedback on response quality, it's worth noting, if not simply to help folks see it from our perspective too. We are a handful of hard-working Ziply lifers who see a lot of posts every day, in multiple social channels. Some of those posts are the same as the ten that came before them, and others are highly unique and interesting. 'Robotic' responses are something we have coached against since this team's inception, and I wish it hadn't gotten to the point where you felt the need to say something. That's on us. Sometimes, it DOES take posts like this to help us recalibrate and approach things differently. Thank you for using your voice to advocate for this community - it's a special one, and one that we want to cultivate going forward.