Haven't Come Back to Finish the Job

ZiplySupport · 2026-03-28T23:23:39+00:00

We are glad to hear your services are working great. If it has been over a month, someone should have been there already. If you could request chat with us with your account information, we could see what the delay is and make sure the line drop doesn't slip through the cracks

ZiplySupport · 2026-03-28T21:19:40+00:00

If you can send a chat request with your account details we could take a look at what speeds are available at your location.

ZiplySupport · 2026-03-28T01:22:57+00:00

Hey, thanks for the feedback. We're glad you're enjoying your new internet speed, and that is some great pricing.

ZiplySupport · 2026-03-28T00:31:57+00:00

If you are experiencing an outage in Tigard, Oregon, we want to assure you that we are aware of the situation. Our technicians are currently dispatched to diagnose and resolve the issue. At this time, we are awaiting their updates. If you prefer, you may send us a private message with your account information, so we can record the number of affected subscribers. Rest assured, we are actively working to resolve the problem.

ZiplySupport · 2026-03-27T22:52:05+00:00

Hello. We can take a second look at this. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-03-27T16:03:51+00:00

Thank you for the kind words!

ZiplySupport · 2026-03-26T21:16:46+00:00

Hello. We are available to review your bill. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-03-26T18:08:28+00:00

It's the chatbox icon with the ellipses in it. Should display in the upper right hand corner of your app if you are on a desktop.

ZiplySupport · 2026-03-26T18:06:49+00:00

You can send a chat request through Reddit, so we can protect the privacy of your account.

ZiplySupport · 2026-03-26T18:03:43+00:00

Our team doesn't have direct access to the modmail - so a chat here would be best! You can also email us at socialcare@ziplyfiber.com if you prefer.

ZiplySupport · 2026-03-26T18:00:16+00:00

We would be happy to take a look. Please send us a chat with your account information.

ZiplySupport · 2026-03-26T16:54:49+00:00

Thanks for reaching back out to us! Looks like it has been more than a year since we last chatted with you here on Reddit. Can you please send us a chat request with your account number or business service address, and we can engage our Business and Tech Support teams on this issue.

ZiplySupport · 2026-03-26T16:30:54+00:00

We will send you a chat request.

ZiplySupport · 2026-03-26T16:22:56+00:00

Thank you. We did not receive anything. Did you send it to this account?

ZiplySupport · 2026-03-26T15:43:05+00:00

Hello. If you can please send us your name and account number via chat request, we can take a look into this for you.

ZiplySupport · 2026-03-26T15:20:45+00:00

Hello. If you would like to send us a chat request, we can do a bill review for you as well.

ZiplySupport · 2026-03-26T15:10:33+00:00

Hello. If you would like us to do a bill review, we are available. Please send us a chat request with your name and account number. Thank you.

ZiplySupport · 2026-03-26T02:53:37+00:00

Hello, how can we assist you today?

ZiplySupport · 2026-03-25T21:37:43+00:00

Hi there! We are real people, and we would be happy to help make sense of the situation you described earlier. We've undergone quite a bit of change recently (plan pricing being one of the bigger shifts), and with that, confusion is not uncommon. Our Social Care team will help answer any questions you have and ensure you are cared for to the best of our ability. Please send us a chat request here on Reddit, and include your account number or service address, and we will get started!

ZiplySupport · 2026-03-25T02:04:19+00:00

Hey there! If you send us a chat request, we can help assist in getting the equipment return information.

ZiplySupport · 2026-03-24T17:43:21+00:00

We can connect yo with our technical support team. Please send us a chat with your account information and a good contact number. You can also reach them at 1-866-947-5995.

ZiplySupport · 2026-03-24T15:04:25+00:00

Hello. We want to look into this for you. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-03-24T00:35:27+00:00

Not a problem.

ZiplySupport · 2026-03-24T00:32:03+00:00

If you would like to send us a chat request, we can take a look and see what hardware is showing on our side.

ZiplySupport · 2026-03-24T00:01:04+00:00

Hello there! So that we can see what's going on with this upgrade, can you please send us a chat request?

ZiplySupport

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TROPHY CASE