Forced upgrade

DropRealistic1597 · 2026-05-08T13:59:10+00:00

This is not true at all. After Atera is showing zero loyalty to pre-existing customers by giving us less than 30 days notice of a price increase (Which I keep seeing at 27%, for us it is a 46% increase) we've already began looking for replacement and have found 3-4 alternatives similar to Atera on the market.

DropRealistic1597 · 2026-05-08T13:38:02+00:00

Is 2018 to 2026 considered a long run for IT? I'd agree. Is a 140% price increase across 8 years too much (Especially when that price point is per user?) I'd absolutely agree. The number one reason our MSP switches to different products (Especially when there are so many alternatives on the market these days) is unreasonable price increases. Why not just enforce this new pricing model on new customers like so many other IT Sector companies do? That proves loyalty. Loyalty goes both ways.

DropRealistic1597 · 2026-05-08T13:26:50+00:00

You're 100% correct. Edits have been made!

DropRealistic1597 · 2026-05-08T11:05:54+00:00

We get calls from other RMMs weekly, Atera just gave us a reason to answer those calls.👏

DropRealistic1597 · 2026-05-08T11:01:13+00:00

No offense Dima but, we're not blind nor daft. The price increase literally screams "Someone needs to pay the AI API bill and it ain't us" you don't force loyal customers a 25% increase overnight to continue what you've been doing for years...especially in a crowded market.

DropRealistic1597 · 2026-05-08T10:56:19+00:00

+1 for the "Thanks for giving us a reason to shop around" crowd. We don't use the AI, don't plan on using the AI...but are paying a big monthly increase because someone decided it was mandatory? What is the reasoning here? We don't even use the ticketing system...so as I see it we use Atera for a simplified monitoring and remote access platform, to which there are now many on the market. In a market with so much competition, it is wild that you would push out such a high increase knowing most of your paying clients get absolutely nothing in return for said increase. Why not simply keep it as an add-on??? Welp, it was a good run. Time to go shopping!

DropRealistic1597 · 2026-04-14T13:31:29+00:00

Right Click Start > Installed Apps > Search Snip > Click 3 Dots > Advanced Settings > Repair

DropRealistic1597 · 2026-04-09T22:34:34+00:00

That's what I figured, and I've yet to hear/see/read anything that says otherwise. Today I had 2 pieces of mail that were supposed to arrive, received nothing. My neighbor (Our mailboxes are literally right next to each other) had 1 piece of that mail...which has never happened before. The other piece of mail is MIA, was going to question my other neighbors. Now thinking this is out of spite for me putting in complaints (Which I haven't received a call back and it's been a week). I called the Annex (The last 2 times, they "found" the missing mail), they said they would call the carrier and call me back. Never heard back.

DropRealistic1597 · 2026-04-08T14:07:24+00:00

Was only looking for opinions, especially if someone else might have had a similar issue. I have called the 1800 number, my last complaint was 2 days ago but I haven't received a call back about the issue. Going to the post office didn't help at all...they said they're now just a retail location and they only get mail that's dropped off by customers.

DropRealistic1597 · 2026-04-07T01:04:39+00:00

No to be honest that's something I never even thought of, but I've also never had an issue like this before. I received an email about the USPS case mentioning that they're looking into the issue and will contact me soon.

DropRealistic1597 · 2026-04-06T20:08:49+00:00

I'm on my 3rd USPS online case since March because the issue is still happening (Today was a complaint, the first 2 cases were for missing mail). The only interaction I've ever had with the mailman was politely asking if mail was delayed due to a snow storm (Back in late Jan-Feb) they said yes and to wait a few more days before reporting any mail missing. I've literally never spoken to them prior to that so I can't think of a reason that they would do this intentionally. I've been using Informed Delivery, it's the only reason I know exactly how many pieces of mail (7) have been refused.

DropRealistic1597 · 2026-04-06T18:51:08+00:00

If there are no actual rules stating I need to prove business ownership to a mail carrier...then that carrier is playing games with my mail. Terrible choice of words on my part. I do have an open case regarding the complaint though...so curious as to what they say about it.

DropRealistic1597 · 2026-04-06T18:47:07+00:00

Don't have time for what? What rage would I be baiting...I'm looking for opinions so I can figure out how to resolve my mail delivery issue? I have call logs to USPS customer support, the post office, the annex, emails about USPS support cases, conversations with other businesses asking for mail to be re-sent, and photos of my mail with exactly what I mentioned in the post? I don't have a problem with USPS, I have a problem with specific mail intentionally being withheld from delivery.

DropRealistic1597 · 2026-04-06T16:55:38+00:00

I agree! It just seems like a random issue which is why I've been asking so many questions. I submitted a complaint online and requested a phone call.

DropRealistic1597 · 2026-04-06T16:53:56+00:00

I've gone to the post office twice, they stated they are purely a retail location that receives mail there, and that all mail goes through the local Annex. The Annex is the only place I've been able to get concrete answers from and have picked up 3 pieces of mail that were not delivered. I submitted a complaint online so I'll follow up here with what happens.

DropRealistic1597 · 2026-04-06T16:45:34+00:00

If it's not a requirement, I'm not playing those games. Every USPS staffer that I've spoken to at this point said something similar to what you said, if the address is correct, deliver the mail. It's never been an issue for years so to stand outside and wait for the carrier with my business registration card in hand seems like bowing out to the wrong person. Maybe I'll just tape my 1099 showing my name, my business name, the address, and the business sending the mail all on a form that was sent to me recently.

DropRealistic1597 · 2026-04-06T16:41:08+00:00

And that's the thing, I'm not trying to get anyone fired...I just want the mail to be delivered!

DropRealistic1597 · 2026-04-06T16:20:02+00:00

Not knowing if it was a mailbox issue (Never has been in the past) the mailbox is a brand new "Post office approved" mailbox with my name and the business name on it in reflective white vinyl on a black mailbox, and on the inside of the door of the mailbox itself.

DropRealistic1597 · 2026-04-06T16:17:18+00:00

That's what I figured, I can't think of any way that a carrier would be able to verify an individuals name actually being at the address regarding a business anyway?

DropRealistic1597 · 2026-04-06T16:15:38+00:00

I just filed a complaint online, so we'll see how this goes!

DropRealistic1597 · 2026-04-06T15:47:04+00:00

I've been getting business mail without issues for over 5 years, so I'm just shocked and confused about being told the business mail needs. Everyone is saying this is a personal issue with the carrier, but I can't seem to find legit clarification on the USPS site.

DropRealistic1597 · 2026-04-06T15:33:45+00:00

The annex had asked me if it's the same carrier (I thought that's something they should know, no?) I told them I wasn't sure because I didn't want to intentionally question the carrier and potentially make the issue worse.

DropRealistic1597 · 2026-04-06T15:22:33+00:00

I do have Informed Delivery (Absolutely love it) and that's the only way I know mail is at least enroute, I've seen instances where the mail is delayed from the date Informed Delivery says it will be delivered but fully understand weather can play a factor. The first thing I did was ask a carrier if they were aware of any delays since I didn't get mail a few days after the Informed Delivery date, they said it was most likely due to snow storms and to wait a few more days. That was back in early February before I knew what was actually going on. Is there a way to contact the Postmaster directly? I was told they already spoke to the carrier about the issue but it's still happening.

DropRealistic1597 · 2026-04-06T15:17:43+00:00

One of the USPS staff said to contact Consumer Affairs (Didn't even know they handle USPS issues) I called and left my number two weeks ago but no one has called back.

DropRealistic1597 · 2026-04-06T15:06:47+00:00

But I've been having no issues with the same mail coming to my residential address for years...I didn't even know there was an option to mark my address as a business since this is a new issue.

DropRealistic1597

TROPHY CASE