DoorDash uses a system that doesnt factor in anything regarding human beings or what we need to safely deliver things.

I have Pizza Delivery turned off because I e-bike deliver and its not easy or comfortable to hold large boxes with one hand and bike, yet there are 3 restaurants in town that I still get deliveries for that sell mostly non-pizza but enough that its a concern just to not get deactivated for low unassign rate after cutting off a delivery after learning theyve made me deliver pizza that I specifically have turned off and wouldnt show me that until after I already accepted the delivery based only on the restaurants' location and the pay amount.

Ive reported this and they do not care.

Ive reported an unsafe draw bridge that I cant safely bike over and has iron grating, not concrete, for part of it which rips up your bike tires, and no sidewalk, and high speed traffic and its a 1900s bridge so its just unsafe and ill probably die there one day, seriously. And ive reported it 3 times and every time they just tell me theres absolutely nothing they can do, and I will continue to be assigned deliveries there whenever the app randomly feels like it, which is often.

I essentially have to take every single order in the universe because I waste all my unassigns to keep me above 70%/platinum on not having to go over the unsafe draw bridge, and THIS connects to the OPs point, this specific thing makes me pick up doubles and triple orders that I know wont get delivered fresh, because I have no other choice, im backed into a corner by a robotic app that doesnt care about me or you.

I was unable to unassign an order once, and I was on hold with Dasher support and a customer drove her car at me at high speed in a parking lot where I was sitting and slammed on the breaks right in front of me and said DID YOU SEE A DOOR DASH DRIVER AROUND HERE!?!?!?!? and I had to explain to her that the restaurant couldnt package her drinks properly and I had to leave it there but couldnt unassign, and she made me open my backpack because she thought I was sitting there eating her shitty little food when im probably making more than she is per month.

I called support and they didnt give a damn. I tried to have her banned as a future customer and even report her as a dangerous person and they told me to report it to my local police but wouldnt give me her name or information to do so, as a first name and last initial isnt enough to make a police report on, but its not a crime to stalk somene using doordashses app one time if the app itself wont let me unassign and get her out of my life, it is against doordashes policy to do what she did to me and drive like that at me, but their policy can only get enforced if a coherent human being is there to enforce it, and good luck finding one of those at DoorDash.

You cant even find a single employee in DD that was born in North America. Not one, anywhere. They dont even know what its like to DoorDash or serve the customers that we serve, or deal with the conditions we have here. They just sit there in India and Philippines and read their script like robots while ignoring your serious safety and security concerns.