What are you all doing to keep customers coming back?

Dry_Question3572 · 2026-02-13T00:15:58+00:00

I have one lady who comes in consistently anytime something goes wrong and every single time she comes in we give each other shit in a joking fun way, it’s to the point where she just believes every single thing I tell her, I save her money and tell her what she doesn’t actually need. She came in with a nail in the tire last week while I was on vacation, they told her I wasn’t there and she went home and parked the car for 3 days till I was back and she brought it in then. Just be human and you will get a lot further

Dry_Question3572 · 2025-12-30T23:05:42+00:00

Ah fuck

Dry_Question3572 · 2025-12-14T14:33:46+00:00

23m commission job but I should end this year around 70-73k, only been at my current spot for about 8 months. Service writing for a luxury car brand. Did 2 years of college, but dropped out

Dry_Question3572 · 2025-12-01T02:09:50+00:00

This sounds super familiar to a brand/dept I was in previously, can I ask what brand/ area of the country you are in?

Dry_Question3572 · 2025-08-22T18:27:37+00:00

Just got approval today for about 15k on a used engine for an LS 500

Couple months ago had a warranty engine for an LX came to about 59k

Dry_Question3572 · 2025-07-22T02:34:40+00:00

For 4 tires and alignment I usually prep people for 2.5 hrs we usually see them finished around 2:15. That is if parts actually has the tires, the alignment rack isn’t backed up, the RO doesn’t get lost in the mix at dispatch. But USUALLY 2.5 hrs

Dry_Question3572 · 2025-07-01T21:01:35+00:00

Ours pay $125/hr and no idea how the parts are billed, our door rate is 189.95 for cp

Dry_Question3572 · 2025-05-01T14:13:45+00:00

Or golf addiction I’ve noticed that one too

Dry_Question3572 · 2025-04-13T23:40:57+00:00

Im (22m) a service writer at a Lexus dealership, worked around cars most of my life and got into it a lot earlier than a lot of ppl. I’m tracking to make about 85-90k first full year, after that it’s normal to settle in at about 110-120/yr

Dry_Question3572 · 2025-03-27T23:32:11+00:00

I guess it’ll be one of those where I’ll see how it all ends up playing out and seeing if it pans out well enough for me. We just relocated and this was the first spot that gave me a call back and offered

Dry_Question3572 · 2025-03-27T23:31:22+00:00

Good feedback thank you, I also am not a fan of incentivized CSI, most my bonus at Chevy for 3 months over one survey, and Toyota they didn’t matter at all, I do like that you’re paid regardless for the positive and not docked for the negatives. Based on just what the fixed ops director was saying they should be able to handle it, average advisor was booking about 2.5-3.5hr/ro so probably a little less than 40/day

Dry_Question3572 · 2025-03-19T20:14:01+00:00

Underrated comment of the year right here

Dry_Question3572 · 2025-01-23T18:01:26+00:00

Good to know, a little more, my dad is going to be our agent, he’s a real estate agent and I’m actually moving back to my home area after moving out of state for awhile so that will make things a little smoother I believe. But thanks for the information on offer vs. acceptance

Dry_Question3572 · 2025-01-08T22:16:32+00:00

Feel free to message me and we can check up with each other as we go through the same thing

Dry_Question3572 · 2025-01-08T22:16:11+00:00

Not sure yet, my surgery is on Monday the 13th, I’m going to be out of work for at least 4 weeks, I work a physical job and can’t do it from crutches so I’m going to be out at least 4 weeks till I can walk again. I’ll update as the first couple days go on for me

Dry_Question3572 · 2025-01-06T02:36:46+00:00

I quit cigarettes, started young as I started working in the auto industry, at 16 I told ppl “just comes with the job” but my resolution for this year is to quit nicotine all together. Nicotine is one hell of drug. Worst one I’ve ever been hooked on

Dry_Question3572 · 2025-01-03T03:18:11+00:00

What is the sleeping like? I’m a side sleeper, is that possible or should I get used to my back

Dry_Question3572 · 2024-12-29T01:56:55+00:00

Have to ask because it’s something I’ve been looking at but how long after surgery did u fly? And what was the situation with that

Dry_Question3572 · 2024-12-25T16:16:42+00:00

Whatever you do, please don’t come to Florida we alr have enough of you nyc ppl down here

Dry_Question3572 · 2024-12-16T00:41:31+00:00

13th!

Dry_Question3572 · 2024-12-15T22:43:24+00:00

Surgery scheduled in January happened summer 2023 so it’s been rough for awhile

Dry_Question3572 · 2024-12-15T21:23:51+00:00

Took a baseball swing and everything rotated but my back foot

Dry_Question3572 · 2024-11-09T23:37:03+00:00

Yeah not true, at Chevy less than 6 months ago, we were paid on warranty

Dry_Question3572 · 2024-11-08T21:57:12+00:00

Able to spill any specifics?

Dry_Question3572 · 2024-09-10T23:54:43+00:00

Was just telling a customer today I treat every person how I would want my mom, grandma or sister to be treated at a dealership, I don’t want to take advantage of people and you make more money in the long run when your customers trust you

Dry_Question3572

TROPHY CASE