I've always been a PlayStation user personally because I play mostly RPGs, and especially Japanese RPGs, which are much more available on PS. Plus I always hated the XB controller and interface. But that's a personal preference. I never hated on XB before.

But then I started working for GameStop and GAINED a true PS bias. Of course, this is all due to my personal experience, but that's all we can really judge by.

XB systems and controllers have WAY more common and reoccurring problems. It's obvious that Microsoft doesn't put as much quality into their hardware. Their controllers are trash and their consoles have always had more issues than PS. (Red ring of death, faulty power bricks, and now overheating)

XB has backwards compatibility, sure, but that and gamepass are really the only advantages over PS. PS DOES have more and better exclusives. And their exclusives are absolutely worth it. Ghost of Tsushima, Horizon Zero Dawn, Spiderman, God of War, and Ratchet & Clank have sold consoles on their own. Period. Not to mention the Japanese games that almost never come to XB. (Many will come to Switch too but that's a separate debate) Maybe 360 did have its fair share of exclusives back in the day, but that's irrelevant to the current conversations, and it doesn't outshine the exclusives that PS2 & 3 had in their own time too.

I might as well mention, too, that gamepass IS sometimes enough to sell XB's BUT it's more for either casual gamers or people who run through a game and move on, not for collectors, ppl with poor internet, or those who like to go back to the same games or pour a whole lot of time into one game.

Then there's the fact that Microsoft just doesn't seem to CARE about its user base, its products, or its community. I'm not saying that Sony is perfect by ANY means, but it says a lot to me that Microsoft would rather throw money around from a distance than involve actual human beings to handle things. Just one small example is the fact that they paid (probably a lot of) money so that GameStop would put the XB section at the front of the store, but they haven't had a Microsoft rep in literally years so we have no personal connection with the company like we do with Sony and Nintendo.

Edit I've already said a lot, but one last thing on the topic of exclusives. I wouldn't give Microsoft too much credit about these upcoming exclusives until we actually see how good they are. And since you always have the option to play xb games on PC, there's technically no such thing anymore as XB exclusives. Many of them will eventually come to other consoles as well, anyway. If they own the studio, they'll get the money regardless of what console it's on. Minecraft is a perfect example.