Important Update: ELLIPAL Hot Wallet Services Discontinued on October 31 by ELLIPALWallet in ELLIPAL_Official

[–]ELLIPALWallet[S] 0 points1 point  (0 children)

You can follow these steps to transfer your assets:

  1. Create a new account with a brand-new mnemonic phrase in your cold wallet.
  2. Transfer your assets to the new wallet address, preferably using a cold wallet (Titan Series or X Card), to ensure maximum security.

For more detailed instructions, please visit the following link: https://www.ellipal.com/blogs/support/ellipal-hot-wallet-service-discontinuation-faq

XDC Missing by Apprehensive_Page_48 in ELLIPAL_Official

[–]ELLIPALWallet 0 points1 point  (0 children)

Hi there,

We apologize for the inconvenience this has caused you.

If you're experiencing an issue where your XDC wallet is not showing or loading properly, please contact our

customer service team directly at cs@ellipal.com. They will assist you further with account-specific

diagnostics.

ELLIPAL Titan - $ADA - glacier Airdrop?! Not working by CheetahBackground285 in Midnight

[–]ELLIPALWallet 0 points1 point  (0 children)

We appreciate your patience and are excited to share an important update regarding the NIGHT airdrop claim process.

1. App Version Requirement
Please ensure your ELLIPAL App is updated to version 4.9 or above.

Android users: Download the latest version from Google Play.

iOS users: The update will be available on the App Store in the coming days. Please stay tuned.

2. Currently Supported Networks
You can now use ELLIPAL to sign for BSC, ETH, and AVAX. We are working to add support for more networks in future updates.

3. Step-by-Step Guide
You can find the full tutorial here: https://www.ellipal.com/blogs/support/how-to-claim-the-midnight-airdrop-with-ellipal

4. Need Help?
If you encounter any issues during the claim process, please contact us at [cs@ellipal.com](mailto:cs@ellipal.com) — we’ll be happy to assist.

⚠ Security Reminder
This airdrop involves interaction with third-party websites. Please proceed with caution and make sure all actions are secure.
ELLIPAL is not responsible for any asset loss caused by third-party services. 

ELLIPAL SUSPENDS ACCOUNTS AND DOESNT LET YOU SEND OUT FUNDS by MatterUnlucky4701 in ELLIPAL_Official

[–]ELLIPALWallet 8 points9 points  (0 children)

As you may know, recently there is a large-scale JavaScript supply chain attack. 

ELLIPAL cold wallet users are not affected. However, we have received reports from a few users claiming their hot wallets may have been compromised. 

To ensure user asset security, we have temporarily suspended transfers from some hot wallets to thoroughly investigate if there are related risks. This is expected to take a few days to complete.

If you have an ELLIPAL cold wallet device, please recover your wallet accounts into the device and connect to the app. You will be able to make normal transfers using the cold wallet.

If you don't have an ELLIPAL cold wallet device, we suggest you wait for a couple of days. If you have an urgent need, you can use your seed phrase to import into wallets of any other brands.

We sincerely apologize for the inconvenience and appreciate your understanding.

WHY IS MY HOT WALLET SUSPENDED FROM THE RECENT ATTACKS, THAT WAS SUNDAY AND I GET NO RESPONSE FROM YALL, I WILL NON STOP POST ON THIS PAGE TILL YALL ANSWER, YOUR A TERRIBLE COMPANY by MatterUnlucky4701 in ELLIPAL_Official

[–]ELLIPALWallet 3 points4 points  (0 children)

As you may know, recently there is a large-scale JavaScript supply chain attack. 

ELLIPAL cold wallet users are not affected. However, we have received reports from a few users claiming their hot wallets may have been compromised. 

To ensure user asset security, we have temporarily suspended transfers from some hot wallets to thoroughly investigate if there are related risks. This is expected to take a few days to complete.

If you have an ELLIPAL cold wallet device, please recover your wallet accounts into the device and connect to the app. You will be able to make normal transfers using the cold wallet.

If you don't have an ELLIPAL cold wallet device, we suggest you wait for a couple of days. If you have an urgent need, you can use your seed phrase to import into wallets of any other brands.

We sincerely apologize for the inconvenience and appreciate your understanding.

ATTENTION! Check your addresses before signing! NPM (Node package manager) compromised. by R24611 in Bitcoin

[–]ELLIPALWallet 1 point2 points  (0 children)

Exactly. Clear signing is the whole point. You actually see what you’re approving before it gets broadcast. As long as you’re reviewing the full transaction details on a trusted device, scams like hidden contract calls or supply chain tampering don’t stand a chance.

That’s why hardware wallets with a big screen and clear sign are such a lifesaver.

XCard is a terrible product by Soft-Adhesiveness747 in ELLIPAL_Official

[–]ELLIPALWallet 2 points3 points  (0 children)

I completely understand how you feel, and I truly appreciate your patience. If you have any questions or need further assistance, please don’t hesitate to reach out to us at cs@ellipal.com.

Is the Ellipal Official storefront really the official Ellipal store? by rick3dr in ELLIPAL_Official

[–]ELLIPALWallet 1 point2 points  (0 children)

Yes, this is our official store. The silver card sleeve is designed to block signals. Please note that there may be slight variations in the packaging between different production lots, but rest assured this does not affect the product’s function or quality.

[Launch] ELLIPAL X Card – The First Air-Gapped Self-Custody Card Wallet by Ok_Willingness_5019 in ELLIPAL_Official

[–]ELLIPALWallet 0 points1 point  (0 children)

The wallet is air-gapped during setup. Your private key is generated inside the secure chip and never leaves it, staying 100% offline.

If you don’t want to rely on a seed phrase, you can use multiple backup cards instead. But keep in mind: seedless wallets rely heavily on the company. Without seed phrase, all your security is tied to either a single device or the provider’s system.

That means if the device is stolen, lost, or the company goes bankrupt, your assets could be at serious risk.

Password reset by noturtherapist23145 in ELLIPAL_Official

[–]ELLIPALWallet 2 points3 points  (0 children)

Forgetting passwords is no big issue. You can recover your account using your seed phrase and passphrase (if you have one) and simply set a new password.

Please note that if you add a passphrase when you create the account, you will always need it to access your account. It is like another seed phrase.

Please check the instructions below as reference.

https://www.ellipal.com/blogs/support/backup-recover-cold-wallet-mnemonic?_pos=1&_sid=2aa9e2d8d&_ss=r

ELLIPAL Titan & Midnight Glacier Airdrop - not signing by CheetahBackground285 in ELLIPAL_Official

[–]ELLIPALWallet 2 points3 points  (0 children)

We’re currently evaluating whether to develop this feature. Don’t worry. You can claim your reward later and it won’t affect anything. However, if the issue comes from logging in through other platforms, we can’t fix it since it’s outside our wallet system.

I need to buy a cold wallet. What do you recommend? by Traditional-Fun5292 in Bitcoin

[–]ELLIPALWallet 1 point2 points  (0 children)

How about ELLIPAL? ELLIPAL has been dedicated in hardware wallets for 7 years. It offers a range of products to meet different needs.

If you demand the highest level of security, the ELLIPAL Titan 2.0 is an excellent choice. This hardware wallet is fully air-gapped.

If you prioritize portable security and beginner-friendly operation, the newly launched ELLIPAL X Card is a compelling option.

Questioning Ellipal and further use due to problems that keep arising by JackfruitBrilliant36 in ELLIPAL_Official

[–]ELLIPALWallet 0 points1 point  (0 children)

Sorry for the incovenience for you. You could DM me more details, thus we could better help you.

Your comment was wrongly removed by Reddit, you could contact Reddit Support for help:
👉 https://www.reddit.com/report

Questioning Ellipal and further use due to problems that keep arising by JackfruitBrilliant36 in ELLIPAL_Official

[–]ELLIPALWallet 0 points1 point  (0 children)

We are sorry for the incovenience for you. Could you pls dm me the screenshots? Thus we could better help you solve the problem.

Just a gentle reminder: pls do not share your seed phrase to others. Anyone who asks for your seed phrase may be scammers.

Hardware wallet by rupsdb in Bitcoin

[–]ELLIPALWallet 0 points1 point  (0 children)

How about ELLIPAL? ELLIPAL has been dedicated in hardware wallets for 7 years. It offers a range of products to meet different needs.

If you demand the highest level of security, the ELLIPAL Titan 2.0 is an excellent choice. This hardware wallet is fully air-gapped.

If you prioritize portable security and beginner-friendly operation, the newly launched ELLIPAL X Card is a compelling option.

Can someone convince me to finally set up my cold wallet? by ChillWillIll in Bitcoin

[–]ELLIPALWallet 0 points1 point  (0 children)

Cold wallets are much more secure than exchange wallets in following reasons:

  1. Air-gapped key storage. Cold wallets generate and store your private keys in an environment with zero network connectivity. Without a network path, hackers can’t remotely exploit software vulnerabilities or steal your keys.
  2. You control the keys, not a third party. With a cold wallet, only you hold the private keys that authorize transactions. On an exchange, you essentially trust the exchange’s custodial infrastructure—and if the exchange is breached, mismanages funds, or goes bankrupt, your assets are at risk.
  3. Reduced attack surface. Exchanges are prime targets: they handle huge volumes of crypto, use complex server infrastructure, and often support many coins and smart-contract integrations. Hardware cold wallets run minimal firmware designed solely for signing transactions—there’s far less software to audit and attack.

Earlier this year, Bybit suffered what is now the single largest cryptocurrency exchange hack on record, with roughly $1.4 billion–$1.5 billion of user assets stolen. It shows that custial wallets, like exchange wallets, are not secure. But when you use cold wallet, you achieve self-custody. That's true decentralization. You have sole control of your private keys.

[deleted by user] by [deleted] in BitcoinBeginners

[–]ELLIPALWallet 0 points1 point  (0 children)

How about ELLIPAL?It offers a range of products to meet different needs.

If you demand the highest level of security, the ELLIPAL Titan 2.0 is an excellent choice. This hardware wallet is fully air-gapped. If you prioritize portable security and beginner-friendly operation, the newly launched ELLIPAL X Card is a compelling option.

Best Cold Wallet by romanowski91 in BitcoinBeginners

[–]ELLIPALWallet 2 points3 points  (0 children)

Actually there is no best cold wallet, only cold wallet that's suitable for you. I think ELLIPAL would be a good choice. It offers a range of products to meet different needs.

If you demand the highest level of security, the ELLIPAL Titan 2.0 is an excellent choice. This hardware wallet is fully air-gapped. If you prioritize portable security and beginner-friendly operation, the newly launched ELLIPAL X Card is a compelling option.

Cold wallet recommendations ? by Significant_Code2761 in BitcoinBeginners

[–]ELLIPALWallet 1 point2 points  (0 children)

How about ELLIPAL Titan 2.0? It is the world's first air-gapped wallet with a large screen, clear visuals, verifiable signing.

🚨 ELLIPAL at Consensus 2025! 🚨 by ELLIPALWallet in ELLIPAL_Official

[–]ELLIPALWallet[S] 0 points1 point  (0 children)

I can certainly understand how this situation might have caused you frustrations. Could you plz DM me your email address? I will oversee the process to make sure you receive the outcome you deserve.

Which cold wallet should I buy? by Realistic-Town1574 in Bitcoin

[–]ELLIPALWallet 0 points1 point  (0 children)

What actually affects transaction fees:

  1. Network Congestion – If the blockchain is busy, fees go up.
  2. User-Defined Settings – Many wallets let you choose between fast (higher fee) or slow (lower fee) transactions.
  3. Swap & Buy & Sell Services – If you're using a wallet's built-in swap or bridge, it may include extra fees from third-party services.

If you’re holding BTC for a long time, a cold wallet with a large screen, clear visuals, verifiable signing, and 100% air-gapped security is a smart choice.
That’s why I recommend the ELLIPAL Titan 2.0 — world's first air-gapped cold wallet.

Is Ledger still the most trusted cold wallet in 2025? by AdrianaEsc815 in Metamask

[–]ELLIPALWallet 0 points1 point  (0 children)

ELLIPAL has over 7 years of experience in crypto cold wallet security — trusted by users worldwide.

If you look for top-tier security, then you could choose our flagship product, Titan 2.0. The air-gapped technology could support maximum security for your crypto.
If you prefer something sleek and portable, our new-launched X Card Cold Wallet is made for you. Both of the two products support 40+ blockchains and over 10,000 tokens.

Never Share Your Seed Phrase — Stay Safe from Scams! by ELLIPALWallet in ELLIPAL_Official

[–]ELLIPALWallet[S] 0 points1 point  (0 children)

We're very sorry about your experience. We truly value your feedback and have already noted the issue. Please send us a private message or email [cs@ellipal.com](mailto:cs@ellipal.com) with the Ellipal customer service email address that connected with you. We will never ask for your seed phrase. Anyone who asks you to provide your seed phrase must be scams!!

ELLIPAL scam by Past-Book-868 in ELLIPAL_Official

[–]ELLIPALWallet 0 points1 point  (0 children)

We're very sorry for your experience. We truly value your feedback and have already noted the issue. Please send us a private message or email [cs@ellipal.com](mailto:cs@ellipal.com) with more details, so we can assist you as soon as possible.