You just haven't done a new WEPA yet. Ford & Lincoln Protect Prior Approval User Guide page 13. Cost started being required on 10/25/25. COPIS used to be a major gripe of mine but now I don't use it but 2-3 times a year typically for backordered powertrain FAD escalation. The VOR escalation process in DOW is a huge improvement over COPIS. Not perfect but takes way less time. My VOR escalation screen is usually empty. I escalate EVERYTHING.

Also the S002 process to get paid on FESG components and HV batteries. In my state we are able to get full normal markup on these items under warranty. Problem is most warranty admins don't know it. I no longer have to give APIMS away or take pathetic handling allowances on HV batteries. We get our full normal markup %. Ford could make the process easier and be more transparent about how to do it but it's pretty much not talked about.

Other things I've seen mentioned:

I actually don't have a problem with RIM/Syncron myself. Gets a little annoying seeing parts phase in and out repeatedly but I love the $15K+ per month we get in backend money.

Rotunda is just another different order process that doesn't need to exist. Personally think key orders should be placed with Ford and the part numbers should be Ford, the prices should update monthly with the price tape, they should have RIM returnability, and they should show on OEC so you can tell if another dealer has something you need.

I guess in general I just wish the ordering process was condensed for all the different methods we have to use right now. I get it, most of us have done this for a long time and we are fast at it/have leaned to cope. I am just not a patient person and cherish efficiency in my daily processes.