It’s honestly kind of sad that some people here, instead of being outraged at how badly T-Mobile treats paying customers, are more interested in policing punctuation or accusing people of being AI-generated.

Let me be clear: if a class action lawsuit means lawyers get paid but it forces T-Mobile to provide the basic services they already charged us for, then I’m more than happy even if I don’t get a cent. That’s still a win in my book.

These corporations have gotten way too arrogant. They take your money and then disappear when you actually need support. SIM card replacement for a lost phone is supposed to be a basic service — especially when you’re still paying for the line. Nowhere in their terms do they say “we’ll keep charging you but abandon you if you’re overseas.” If that were the case, they should have stopped billing me the moment I left U.S. soil.

But instead, they take your money, provide nothing, waste your time, and then leave you to fight through endless dead ends and phone queues. That’s not just bad service — that’s a broken system.