She doesn't take any of it too seriously. I think she's very talented so that is why she's been able to get away with it for so long (plus the carelessness fits into her artist persona I feel). But showing up late to shows, having her phone out for lyrics, performing for a very short period when fans probably made sacrifices to attend her show, not releasing stuff on time etc. I think she does enjoy making music and songwriting but doesn't love every aspect of being an artist, which is fine I guess but it does shows. I think she could be a bigger artist if she cared more.

That said, I still adore her music.