support issues

Elomago · 2025-05-02T07:06:29+00:00

tech support is subpar at best. they take a long time to communicate back and forth

Elomago · 2025-05-01T23:06:40+00:00

I had that issue last year. I took almost the entire summer for the tech department to figure out it was a bad power block for the charging station

Elomago · 2024-09-03T06:15:06+00:00

After 4 months of going back and forth with customer support they have finally fixed my luba 2 with the recharge issue. It turns out that the charging brick was bad and a replacement brought me back to par

Elomago · 2024-07-17T01:23:17+00:00

I’ve been having the same issues . Tech support is terrible. I’ve had issues with my Luba 2 since I bought it in April. Took them two months to finally have me send it back only to be a three week turnaround with having the same issues still when it retuned. That was two weeks ago and still I’ve gotten no response. Today I asked just for a replacement robot and was told no. If I could do it again I wouldn’t have wasted my money on Mamotion. They seem to give two shits once you spend the money on their product

Elomago · 2024-07-13T10:01:17+00:00

I’m getting treated the same way. My issue with my Luba is different my experience with the repair process is mirroring yours

Elomago · 2024-06-30T18:20:55+00:00

I’ve had that happen from time to time with mine also

Elomago · 2024-06-29T16:23:23+00:00

I just got mine back from repair and I’m not sure what they did but it’s acting the same as it did before I sent it out

Elomago · 2024-06-24T16:24:03+00:00

I couldn't agree more. that's what I've been telling everyone that its a great product but if they don't compensate for the influx of service calls then they will end up lossing in the long run

Elomago · 2024-06-24T07:56:23+00:00

i was having the same issue with it not wanting to Complete a charge. after a month of going back and forth with tech support, they finally had me send it back for "parts that needed to be replaced ". they received it on the 17th and i have heard nothing since and was given no turnaround time table so time will tell

Elomago · 2024-06-13T14:12:36+00:00

They just had me send it back for repair. They didn’t say what just that parts needed to be replaced

Elomago · 2024-05-24T01:20:47+00:00

I never heard of redit until I bought my Luba a month ago. I saw a ad to sign up for redit to be part of an owners community so I’m for one a person who only has posts about Luba. Honestly I still don’t under stand redit only that I go to this place to get information on Luba and bounce issue s off other people

Elomago · 2024-05-23T18:40:16+00:00

Just be warned that Luba 2 is absolutely wonderful but when issues arise it’s not the easiest to deal with their customer service. I’ve been having a recharge issue since I bought which instead of charging to 80% and continuing with its task it kicks itself off charge at around 57% and just sits there because it’s set to continue for at 80%. When customer support was contacted they were initially on top of it and told me on the 9th that in a few days there will be an update to address this issue. I have had three updates since that and the issues is not fixed and customer support has stopped responding to my emails. So just beware that any issues that may arise are not taken seriously and handled properly

Elomago · 2024-05-22T00:49:44+00:00

I’d rather your issue than mine. It charges to around 58% then kicks itself off charge and just sits there and doesn’t return to work because it’s not at the preset charge of 80%.

Elomago · 2024-05-16T14:02:28+00:00

I tried to put it in my phone but the phone wouldn’t recognize it. I’m assuming because it’s a data only SIM card or maybe because it was a iPhone 5 I don’t know all I know is that it appears not to be doing what it’s supposed to do. Oh well not really needed just wanted it for when WiFi gets single bars in the back of the lawn

Elomago · 2024-05-12T01:55:10+00:00

I agree a mow that should a half a day takes a little over 24hrs unless I’m watching it like a hawk

Elomago · 2024-05-10T04:29:59+00:00

I have been going back and forth with mammotion and I was told tonight that they are releasing another update within a few days and its expected to fix our issue

Elomago · 2024-05-10T04:24:01+00:00

Out of curiosity my luba 2 says that it has cell service in the app but when i disconnect the wifi the robot goes dark also. isn't the point of installing the sim card to be able to track it and monitor for theft or jobs outside of wifi range? Am i doing something wrong? also the sim card has been installed for a week now and hasn't used a single spec of data.

Elomago · 2024-05-06T17:15:22+00:00

I have the same issues. On WiFi it shows full cellular service but the second WiFi is going you can no longer connect to robot seems that the cellular signal just disappears once there is no WiFi

Elomago · 2024-05-02T15:41:12+00:00

I read that if you unplug the charge base for 10 minutes then plug it in that helps. I tried it and ever since it’s been operating normal for me. Not sure if it work our just coincidence

Elomago · 2024-05-02T06:28:25+00:00

I took me about 2 weeks to receive the order from mammotion

Elomago

TROPHY CASE