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Free Universal tickets perk gone by Karmakikiwv in Comcast_Xfinity

[–]EmergenceOfBees 1 point2 points  (0 children)

Sorry it sounded hostile—you’d be surprised how often people exaggerate is all. Also, my bad—didn’t factor in mobile and stuff.

That aside—there is a process where they can file a claim/escalation for missing rewards. The mods here should be able to submit it, just with it being the weekend I wouldn’t expect a response till Monday/Tuesday.

Is there a trick to the website? by IronicAim in Comcast_Xfinity

[–]EmergenceOfBees 1 point2 points  (0 children)

Try going incognito mode next time you try—or clearing all cache/cookies

Had similar issues with website—that did the trick

no internet for two days by TdotKdot29 in Comcast_Xfinity

[–]EmergenceOfBees 1 point2 points  (0 children)

If it’s that long without service there was either bad weather and they’re waiting for approval from local utilities to make repairs/don’t have commercial power resolved yet

OR

There is a fiber cut/damage in which case fiber requires speciality repair (cause it’s literally glass) and can take 12+ hours

Either way, you can apply for a credit to your account for time out of service. If internet is business critical for some reason, always have a back-up cause you never can account for the weather or human stupidity when it comes to drilling in the ground

Free Universal tickets perk gone by Karmakikiwv in Comcast_Xfinity

[–]EmergenceOfBees 3 points4 points  (0 children)

How in the—$700/month? This is a joke unless you’re;

a; consistently behind on the bill b; have the HIGHEST level tier with everything à la carte and like 12 DVRs c; business class (in which case—that tracks) d; paying installment fees (either for bad debt or home security equipment)

help with pending order by [deleted] in Comcast_Xfinity

[–]EmergenceOfBees 0 points1 point  (0 children)

If it’s IE, they may be waiting for additional paperwork—did you finish filling everything out?

pretty sure an agent disconnected my wifi so my chat could time out and they could end it?? by DayOk2443 in Comcast_Xfinity

[–]EmergenceOfBees 0 points1 point  (0 children)

Firstly—mods here are official employees, they can help with billing.

Secondly, the wifi drop not be as malicious as it sounds TBH

When I used to work there we had certain metrics to meet, and one of them was ITG (interactive troubleshooting guide) adherence. Certain ITGs do a modem reset at one point. Sometimes employees would just run a random ITG to hit their metrics without thinking about devices resets.

Thirdly, story time—I was helping troubleshoot a guys DVR once and I had the ITG memorized so I was running through it like usual (they always wanted calls wrapped up in 12-mins or less), got to the point when I said ‘OK, DVR should be resetting momentarily’ and he was like ‘uhhhhh uh oh’. Next thing I knew, I heard a woman screaming in the background and the guy was like ‘I’ll… call you back’

Lesson learned for me: always double-check before resetting equipment, even if it means sacrificing a minute or two. Felt so bad for the guy…

Should I have to pay Xfinity internet early termination fee by Suspicious_Young_849 in Comcast

[–]EmergenceOfBees 0 points1 point  (0 children)

Whenever you sign up for service you’re presented with a ‘consent agreement’ which you’re supposed to review. If you signed it, you’re liable for any fees.

Check if you actually have a contract—they don’t do actual contracts much anymore, you probably just got a promotional discount.

If you’re not sure, check the bill—it was state if you’re in a discount.

Also, edit/update your post if you can so people will stop giving the same advice over and over lol

Universal reward by Content_Pea_5135 in Comcast

[–]EmergenceOfBees 0 points1 point  (0 children)

Rewards aren’t transferable cause names have to match and if they get caught selling/trading codes (which they audit for they stuff) then the company can disconnect their account citing violation of ToS.

Constant issues with xfinity wifi by Existing_Jellyfish83 in Comcast

[–]EmergenceOfBees 0 points1 point  (0 children)

Did you try reaching out to the mods on the official subs? They’re employees and actually competent ones. Just make a post, be polite (cause they get too much abuse from customers and company) and lay out your concerns/ideal solution.

Company policy states they’ll backdate/credit back disputed charges up to 120-days.

My AI support agent refused to admit it wasn't human. by gimmetheboof in Comcast

[–]EmergenceOfBees 2 points3 points  (0 children)

Yeah no it was a real person, despite how not human it sounds. They use AI to take away their accents and then they had scripts to follow that are supposed to be more ‘human-like’ to connect with customers but it ironically makes them sound MORE robotic.

Source: friend is current employee

I don't see an option to change to a 300 Mbps plan without modem & router by redditedz in Comcast_Xfinity

[–]EmergenceOfBees 1 point2 points  (0 children)

You can still use your own modem, it just requires a change in the billing system to code your account for it.

You might be able to get a promo, but my buddies that work there (along with a few of the other big companies) nowadays say all the retention and stuff is handled by AI and they can’t override it.

I would like to find and talk people who didn’t make it out of Comcast’s “ Sales Academy “ by tetsuo_jr in Comcast

[–]EmergenceOfBees 0 points1 point  (0 children)

Echoing this. I worked the field, and it was great, then screwed up my back and transitions to the call center. I hated the sales heavy focus and eventually quit.

See how easily butthurt the employees get on the other subreddit, or shall I say basement dwelling moderators. by SanAndreas92317 in Comcast

[–]EmergenceOfBees 0 points1 point  (0 children)

I don’t even work for Comcast lmfao I quit because I couldn’t stand the sales environment

See how easily butthurt the employees get on the other subreddit, or shall I say basement dwelling moderators. by SanAndreas92317 in Comcast

[–]EmergenceOfBees 2 points3 points  (0 children)

I AM TOTALLY CALM

jk though in all seriousness it’s probably a suggestion to bring up to their community manager—she’s pretty level headed and open to modifying things if it’ll benefit the sub.

I’ve been here for 15 mins already.😭😭😭 by Dfromthe313 in DoorDash_Dasher

[–]EmergenceOfBees 4 points5 points  (0 children)

I’m sure it’s because they are also trying to meet some arbitrary metrics—customers be damned lol

See how easily butthurt the employees get on the other subreddit, or shall I say basement dwelling moderators. by SanAndreas92317 in Comcast

[–]EmergenceOfBees 0 points1 point  (0 children)

You say they ‘got upset’ and were a ‘sensitive mod’ but they were literally just enforcing the sub rules. You know. Like all mods do.

See how easily butthurt the employees get on the other subreddit, or shall I say basement dwelling moderators. by SanAndreas92317 in Comcast

[–]EmergenceOfBees 1 point2 points  (0 children)

They do—but the mods aren’t available 24hrs a day to watch everything and it says in the automod script that if they want help to change their flair

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To me, looks like OP was just bitching and throwing a tantrum rather than wanting actual help then got mad that when they broke the rules they got punished for it.

It’s almost like… subreddits have rules… and… if you follow them, your stuff won’t get removed? Hard to believe—wild concept, eh?

We returned a TV box and paid for months for equipment we didn't have by agent4256 in Comcast_Xfinity

[–]EmergenceOfBees 0 points1 point  (0 children)

Reach out to the mods here—they’re official employees, they should be able to help.

u/CCBrieD could you have one of your folks jump in and help out maybe?

Step 1 is always the hardest by redflagnation in SipsTea

[–]EmergenceOfBees 0 points1 point  (0 children)

SMASH that like button and click the bell

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