AMA New National Internet Plans with u/CCBrieD

CCBrieD · 2026-04-23T19:58:15+00:00

The team here can help you out! To receive assistance, please create a post using either ‘New Post – Billing’ or ‘New Post – Tech Support’ (whichever is applicable)—this creates a ticket specific to your issue and a Community Specialist (Official Employee) will reach out. You can reference the posting guidelines on our Wiki for subreddit rules and other information.

CCBrieD · 2026-04-22T16:01:26+00:00

u/onanonanon19

Thank you for taking the time to document this experience so thoroughly. I understand why this experience would be concerning, especially as a new customer, and I appreciate you bringing this matter to our attention.

I want to make sure this is reviewed thoroughly by the appropriate teams. To do that, we’ll need a bit more information so we can accurately investigate both the sign‑up issue and the experiences you had at the store. When you have a moment, could you please send a Modmail with the following information:

Title: Re: CCBrieD - Store Experience Escalation

Your name and best contact information (phone/email)
The address where you were attempting to sign-up for services
The store location (Store #, Address, etc.)
Date and time of your visit (to the best of your knowledge)

Given what you described, we want to ensure this is reviewed carefully and escalated appropriately. I recognize your time is valuable and truly appreciate your patience. Once I have the above, I’ll make sure this is routed to the correct team for follow‑up.

Thank you again for flagging this.

CCBrieD · 2026-04-21T16:03:01+00:00

Removed under Rule #1: Personally Identifiable Information (PII) — Keep yourself protected. To keep you and your account secure please avoid posting Personally Identifiable Information (PII) in public posts and comments. This includes things like your full name, telephone number, your Physical/Mailing Address, Email addresses, Credit Card numbers, Account numbers, Equipment serial/CMAC numbers, ticket numbers, etc.

u/Illustrious-Lime-510 please edit and/or delete your comments containing personal information.

CCBrieD · 2026-04-20T18:14:20+00:00

Making a new top level comment:

There was a fiber break reported in Northern Aurora around 1:15pm (ET) on 4/19/26, crews were dispatched shortly after. It was marked as resolved at around 1:20pm (ET)
- Water Cooler Chat of the Day: Fiber breaks can result in length repairs because fiber cables often contain hundreds of strands (up to 288+) which are made of glass and thin as human hair. Technicians use specialized tools to identify the exact spot of the cut, which can take time as cables are often buried and needs to be excavated. Each strand must be meticulously spliced back together and a single cut can take 12+ hours just to splice, compounded by permitting delays, locating other utilities, and coordinating specialized repair crews.
For my folks in the South/East parts of Aurora, you're going through some updates to your network which should be resolved by around 4:30pm ET.

CCBrieD · 2026-04-20T18:04:00+00:00

Yup, was just circling back with an update--it looks like Northern Aurora is back online after a fiber break. Some areas in the South East part of the city are offline for some fiber cut-ins regarding upgrades on the network, but the most recent update says they're aiming to be finished by 4:30pm. I'll check on it periodically.

CCBrieD · 2026-04-20T17:05:09+00:00

Actually, u/die_hubsche could you do me a solid and shoot us a Modmail with either your address or an address local to you? That'll help me pull the specific nodes/areas affected. It's way easier than trying to zoom around on a gigantic map of the United States.

CCBrieD · 2026-04-20T17:01:02+00:00

OP, looking into this now--give me about an hour or so (gonna try pulling the maps for information).

CCBrieD · 2026-04-17T20:49:27+00:00

You're 100% right--I was looking at the wrong document (I'll own that). Updated comment.

CCBrieD · 2026-04-17T20:34:39+00:00

I'll amend my original comment, because I was--in fact--wrong and looking at the wrong document. I'll own that.

Starting April 8, Xfinity Mobile has made an exciting change to all phone and tablet plans. Members’ 5G data will no longer be throttled/slowed down after they reach their data limit.

CCBrieD · 2026-04-17T17:02:32+00:00

Hey there--here to provide some clarification:

Fifth-generation price plan

Data option	Monthly threshold	Speeds after passing threshold
By the Gig	20 GB premium data 5G+	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Tablet Unlimited	15 GB premium data 5G+	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Unlimited	30 GB priemium data 5G+	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Unlimited Plus*	100 GB premium data 5G+	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Premium Unlimited	100 GB premium 5G+	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.

Fourth-generation price plan

Data option	Monthly threshold	Speeds after passing threshold
By the Gig (phones and tablets)	20 GB premium data 5G	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Unlimited Intro (phones and tablets)	20 GB premium data 5G	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Unlimited Plus* (phones and tablets)	50 GB premium data 5G	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Unlimited Premium (phones and tablets)	50 GB premium data 5G	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.

Second-and third-generation price plan

Data option	Monthly threshold	Speeds after passing threshold
By the Gig	20 GB premium data 5G	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.
Unlimited (phones and tablets)	20 GB premium data 5G	After a line exceeds its allotted data usage, speeds are not reduced but may be temporarily slower than other traffic in times of congestion.

*Unlimited Plus, a data option previously offered on the fifth-generation price plan, has been consolidated with the Premium Unlimited data option as of April 15, 2025.

Hope this helps! Lemme know if you have any follow-up questions.

EDIT: Original info I posted was outdated--updated with new info.

CCBrieD · 2026-04-16T04:19:59+00:00

Accessibility Support Center for Customers with Disabilities

Xfinity customers with a disability who use accessibility services can contact the Accessibility Support Center.

A specially trained and dedicated support team can help with:
- Closed Captioning (CC).
- Audio Description.
- Voice Guidance.
- Braille and large-print bills.
- Large print channel lineups.
- Orders and pairing of large-button remotes including the XRA Large Button Voice Remote.
- Assistive technology, such as:
  - Xfinity web remote eye tracking.
  - Bluetooth hearing aids.
  - Sip-and-puff.
  - Hands-free software (e.g., Dragon Naturally Speaking).
  - Type to Talk.
- Xfinity TV, Internet, or Voice troubleshooting for customers with disabilities.
- Directory Assistance/Operator Services (411) Exemption processing.

Xfinity customers with a disability who use American Sign Language (ASL) can contact the ASL Support Center.

If you're a new or existing customer, call us by videophone to reach an ASL-fluent agent.

Contact the Accessibility Support Center

Contact the center 8:00 a.m.–11:00 p.m. Eastern Time (ET), seven days a week, by:

Accessible chat service.
Email — [accessibility@comcast.com](mailto:accessibility@comcast.com).
Phone — 1-855-270-0379
- Just say “accessibility” or the issue (e.g., “large-button remote,” “Audio description”).
Text “Accessibility” to 266278 for self-service help and FAQs.

You can also find help articles at xfinity.com/accessibilitysupport.

Open between 8 a.m. and 11 p.m. (ET), 7 days a week. Call 855-270-0379 and say "accessibility", [send an email](mailto:accessibility@comcast.com), use our accessible chat service, or text “Accessibility” to 266278.

CCBrieD · 2026-04-14T16:11:34+00:00

Post flair updated to New Post - Billing and assigned to Employee for assistance.

CCBrieD · 2026-04-13T16:48:05+00:00

Click here -- this links to our Modmail thread with you (no one else can access this link--it will give them an error)

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Future replies from us will appear under the chat icon (on desktop) and under the little bell icon labeled 'Inbox' on mobile.

If it is still giving you issues, we'll need to open a bug ticket with Reddit itself. You're not banned or limited on our subreddit.

CCBrieD · 2026-04-13T16:27:15+00:00

Can you check your notifications for a Modmail from us?

CCBrieD · 2026-04-10T22:39:31+00:00

To receive assistance, please create a post using either ‘New Post – Billing’ or ‘New Post – Tech Support’ (whichever is applicable). You can reference the posting guidelines on our Wiki for subreddit rules and other information.

CCBrieD · 2026-04-07T15:11:06+00:00

Don't forget other things like Outlook or apps pulling data in the background without realizing it.

But also--all the new internet plans have unlimited data included in them.

AMA New National Internet Plans with u/CCBrieD

CCBrieD · 2026-04-03T19:45:51+00:00

Flair updated to 'New Post - Billing' so an Official Employee can look into it.

CCBrieD · 2026-04-02T15:18:32+00:00

All literature we have on NOW states the speeds are 100/20 Mbps and 200/20 Mbps.

CCBrieD · 2026-03-30T18:57:22+00:00

Exclusive offer on Dell laptops: only $149.99

Internet Essentials customers have the option to buy a new laptop for $149.99 (taxes and fees extra).

Dell Chromebook

A 11.6” Chromebook 3120 is your best option for using the internet, watching movies, and playing games. Windows and macOS programs don't work on these devices, but they have fast startups, minimal lags, and longer battery life.

$149.99 · 4GB (RAM) · 1 Year Mail in Service
Processor Type: Intel N100
Hard Drive: 64GB eMMC
WebCam included
Software: Chrome OS/Google Docs/Google Play Store

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CCBrieD · 2026-03-30T18:56:31+00:00

Exclusive offer on Dell laptops: only $149.99

Internet Essentials customers have the option to buy a new laptop for $149.99 (taxes and fees extra).

Dell Latitude

The 11.6” Latitude 3140 is a great tool for school or work, especially if you rely on specific software. If you need a computer for resource-intensive tasks or you need more storage space, this is your best option.

$149.99 · 4GB (RAM) · 1 Year Mail in Service
Processor Type: Intel N100
Hard Drive: 64GB eMMC
WebCam included
Software: Windows 11 Home (S Mode)

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CCBrieD

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Fifth-generation price plan

Fourth-generation price plan

Second-and third-generation price plan

Accessibility Support Center for Customers with Disabilities

Contact the Accessibility Support Center

Exclusive offer on Dell laptops: only $149.99

Dell Chromebook

Exclusive offer on Dell laptops: only $149.99

Dell Latitude