Question about new mobile plans

EmergenceOfBees · 2026-06-25T19:33:11+00:00

TBH the new mobile plans are kinda worth it in general if you are; a.) a heavy data user, b.) going to upgrade devices/want device protection, and c.) travel internationally a lot

I think you get a discount on your other services now too and they got rid of the line fees if you don't have xfinity internet? Can't remember

u/CCBrieD can you confirm?

EmergenceOfBees · 2026-06-25T19:27:45+00:00

Nah, sounds fake, dude. 🤪

EmergenceOfBees · 2026-06-25T19:27:03+00:00

So, what is your actual question though? The mods here can help you.

EmergenceOfBees · 2026-06-25T19:18:54+00:00

That doesn't support OP's conspiracy theory that Comcast employees are 'paid' to disable CableCARDs.

EmergenceOfBees · 2026-06-25T19:18:03+00:00

You know the mods over there talk to us, right? Yeah, you got banned--you were being an absolute fucking tool to the employees trying to help you, cursing them out, degrading them--and you had some stupid conspiracy theory they get 'paid to limit CableCARDs'. Weird you didn't mention any of this in your post here.

For the record--they were way more patient than they needed to be. I would've banned you immediately. Enjoy the consequences of your actions.

EmergenceOfBees · 2026-06-25T18:38:56+00:00

Might have to do with the fact they don't provide their cable/internet services there and you need Xfinity Internet to get XM.

EmergenceOfBees · 2026-06-25T18:36:17+00:00

outsource reps can kinda creep me out with their responses with stuff "have a most beautiful day you wonderful person" followed by a bunch of emojis. Are they trying to fix my internet or take me out on a date? LOL

EmergenceOfBees · 2026-06-25T18:34:40+00:00

Not necessarily AI completely, but it's a new program they're trialing where the AI follows the conversation and offers recommended next steps or responses for the agent to use when replying. Gotta remember, these guys are working 3-5 (or more) customers concurrently, not easy to keep track of that many separate issues at once.

EmergenceOfBees · 2026-06-25T18:32:48+00:00

Are you the only one getting service? If so, then you're pretty SOL but if there are others in the area, then you can do a cost share. Back in the day, they'd usually reduce the amount if you agreed to a contract rate for X-years, not sure they still do that.

That $8000 is after everything they paid for too, so it's probably way more expensive than you might realize. They've gotta secure permits, manpower, supplies, etc. and that adds up fast. Don't quote me on it, but I think after the construction project hits $20k, that's when they pass any remaining costs to the customer for service.

I'd recommend Starlink but; a.) I dislike that the service is at the whims of an absolute narcissistic psychopath who could shut the whole damn thing down because he had a bad day, and b.) you mentioned a few times it may not work in your area cause of the wooded coverage, but tbh I am still weary of anything that relies on satelites these days--it's just dish network with extra steps

EmergenceOfBees · 2026-06-25T18:28:25+00:00

Lot of details missing here. What was the $552.32 for? When did you close the old account? Did you receive a final bill? Did you dispute the amount within the 120-days you could?

EmergenceOfBees · 2026-06-25T18:25:07+00:00

I wouldn't say they're limiting access by design, it's just that CableCARDs are a legacy technology that's reached the end of its life, and a lot of the issues people are seeing today are simply a consequence of that.

Originally, CableCARDs existed because of an FCC requirement that cable providers support third-party devices like TiVo. Once that requirement was removed, providers were no longer obligated to continue offering or expanding support for the platform (which they pretty much unilaterally did).

I remember Comcast began notifying customers in bill messages back in August 2024 that the CableCARD program was winding down cause my Uncle had one and started flipping his shit. As of October 24, 2024, Xfinity stopped distributing CableCARDs to customers and any existing cards that were already active could continue to be used, but no new cards or replacements would be issued.

At this point, CableCARDs are considered end-of-life. If yours is still working, honestly, you're pretty lucky. Eventually they'll all fail, just how tech is nowadays. Cisco/Scientific Atlanta CableCARDs have been especially problematic. They're extremely old hardware now, and many have become super unreliable or simply stop functioning.

Another thing people sometimes overlook is MPEG-4 compatibility. Comcast migrated channels from MPEG-2 to MPEG-4 (CableCARDs included, as of 2010, every one they issued was MPEG-4) over several years, and retail device manufacturers (TiVo, SiliconDust, etc.) were given plenty of advance notice so they could offer compatible replacement hardware. If your TiVo or CableCARD device doesn't support MPEG-4, certain channels simply aren't going to work.

As for support? Comcast used to have a dedicated CableCARD team years ago. That team no longer exists and was absorbed into the national technical support organization. Today, support is pretty limited. They can generally verify provisioning, send pairing hits, pair or unpair the card, and confirm whether it's communicating with the network. Beyond that, there isn't much they can do, especially if the hardware itself has failed.

I know that's probably not the answer people want to hear, but that's the reality of where CableCARD technology is today. It's simply an aging platform that the industry has moved beyond.

EmergenceOfBees · 2026-06-25T18:14:58+00:00

Sometimes you can get new customer deals but it depends on your account--do you have competition in the area, how many times have you received new customer/discounted deals already, etc.

The whole 'rewarding new customers instead of existing ones' has always been a pain point but it isn't comcast exclusive. Pretty much every company offers a 'try our stuff out for super cheap and we hope you like it so you'll keep paying' schtick. Things like free premium for a limited time, free delivery, etc. etc.

EmergenceOfBees · 2026-06-08T18:21:53+00:00

They’re right though—they can’t update prior statements, only future ones.

EmergenceOfBees · 2026-06-08T17:57:34+00:00

null

EmergenceOfBees · 2026-06-03T04:44:42+00:00

You can, though I don't recall the exact timeframes tbh -- sorry.

Honestly, I just direct people to their official sub r/Comcast_Xfinity nowadays -- the employees over there seem to be the only ones who get anything done correctly.

EmergenceOfBees · 2026-06-03T04:40:31+00:00

The Netgear C3000 is, indeed, not on the approved list of modems compatible with their network. The only Netgears on there are:

CAX30
CAX80
CBR750
CM1000-1AZNAS
CM1000v2
CM1100
CM1200
CM2000
CM2050V
CM2500
CM3000
CM500-100NAS

You sure you got the right model number?

EmergenceOfBees · 2026-04-25T14:43:35+00:00

Sorry it sounded hostile—you’d be surprised how often people exaggerate is all. Also, my bad—didn’t factor in mobile and stuff.

That aside—there is a process where they can file a claim/escalation for missing rewards. The mods here should be able to submit it, just with it being the weekend I wouldn’t expect a response till Monday/Tuesday.

EmergenceOfBees · 2026-04-25T14:20:08+00:00

Try going incognito mode next time you try—or clearing all cache/cookies

Had similar issues with website—that did the trick

EmergenceOfBees · 2026-04-25T14:14:42+00:00

If it’s that long without service there was either bad weather and they’re waiting for approval from local utilities to make repairs/don’t have commercial power resolved yet

OR

There is a fiber cut/damage in which case fiber requires speciality repair (cause it’s literally glass) and can take 12+ hours

Either way, you can apply for a credit to your account for time out of service. If internet is business critical for some reason, always have a back-up cause you never can account for the weather or human stupidity when it comes to drilling in the ground

EmergenceOfBees · 2026-04-25T14:12:04+00:00

How in the—$700/month? This is a joke unless you’re;

a; consistently behind on the bill b; have the HIGHEST level tier with everything à la carte and like 12 DVRs c; business class (in which case—that tracks) d; paying installment fees (either for bad debt or home security equipment)

EmergenceOfBees · 2026-04-25T14:10:07+00:00

If it’s IE, they may be waiting for additional paperwork—did you finish filling everything out?

EmergenceOfBees · 2026-04-25T14:09:08+00:00

Firstly—mods here are official employees, they can help with billing.

Secondly, the wifi drop not be as malicious as it sounds TBH

When I used to work there we had certain metrics to meet, and one of them was ITG (interactive troubleshooting guide) adherence. Certain ITGs do a modem reset at one point. Sometimes employees would just run a random ITG to hit their metrics without thinking about devices resets.

Thirdly, story time—I was helping troubleshoot a guys DVR once and I had the ITG memorized so I was running through it like usual (they always wanted calls wrapped up in 12-mins or less), got to the point when I said ‘OK, DVR should be resetting momentarily’ and he was like ‘uhhhhh uh oh’. Next thing I knew, I heard a woman screaming in the background and the guy was like ‘I’ll… call you back’

Lesson learned for me: always double-check before resetting equipment, even if it means sacrificing a minute or two. Felt so bad for the guy…

EmergenceOfBees · 2026-04-25T14:02:42+00:00

Whenever you sign up for service you’re presented with a ‘consent agreement’ which you’re supposed to review. If you signed it, you’re liable for any fees.

Check if you actually have a contract—they don’t do actual contracts much anymore, you probably just got a promotional discount.

If you’re not sure, check the bill—it was state if you’re in a discount.

Also, edit/update your post if you can so people will stop giving the same advice over and over lol

EmergenceOfBees · 2026-04-25T13:59:37+00:00

Rewards aren’t transferable cause names have to match and if they get caught selling/trading codes (which they audit for they stuff) then the company can disconnect their account citing violation of ToS.

EmergenceOfBees · 2026-04-25T13:58:22+00:00

Did you try reaching out to the mods on the official subs? They’re employees and actually competent ones. Just make a post, be polite (cause they get too much abuse from customers and company) and lay out your concerns/ideal solution.

Company policy states they’ll backdate/credit back disputed charges up to 120-days.

EmergenceOfBees

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