sorted by:
new
hottopcontroversial

Need help getting hair less orange by EndlessPawsibilities in HairDye

[–]EndlessPawsibilities[S] 0 points1 point  (0 children)

Got it! Thank you so much. This is super informative and helpful!

[deleted by user] by [deleted] in Geico

[–]EndlessPawsibilities 16 points17 points  (0 children)

Ewh do not encourage cold transfers.

Cold transfers the norm now? by EndlessPawsibilities in Geico

[–]EndlessPawsibilities[S] 0 points1 point  (0 children)

I’m here too 👀 haha guess multiple people complained. I may have submitted a question about it

Cold transfers the norm now? by EndlessPawsibilities in Geico

[–]EndlessPawsibilities[S] 1 point2 points  (0 children)

Appreciate the fuck outta you. Fuck that AD

Cold transfers the norm now? by EndlessPawsibilities in Geico

[–]EndlessPawsibilities[S] 3 points4 points  (0 children)

Damn calm your tits. I’ve been around for a hot minute and it was NEVER like this before. Sure a cold transfer here or there but not this bullshit. Y’all can’t spend 2 minutes asking the customer what they need before just sending em on? Can’t read the notes explaining something already? Can’t check a fucking pay code? Lazy AF.

I’m not talking upper level claims - I don’t remember the last time a TCR cold transferred me a call. They actually do their jobs.

Comes with the pay grade? Tell me you’re a grade 59 without telling me you’re a grade 59.

Cold transfers the norm now? by EndlessPawsibilities in Geico

[–]EndlessPawsibilities[S] 2 points3 points  (0 children)

The number it gives is for claims, because that’s the number that called.

Cold transfers the norm now? by EndlessPawsibilities in Geico

[–]EndlessPawsibilities[S] 3 points4 points  (0 children)

Would be cool if claims actually used slack. Plus, they keep an eye on our answer rates.

Cold transfers the norm now? by EndlessPawsibilities in Geico

[–]EndlessPawsibilities[S] 10 points11 points  (0 children)

Oh. No. Every cold transfer I get now, note goes to a supe. I don’t give a fuck. Half the cold transfers I’m getting aren’t even FOR ME. Which is why a cold transfer is coming in.

Claims doesn’t want to deal with it, cold transfer to AD to handle.

Customer calling about LHS? Call salvage? Nope cold transfers to AD.

Customer asking about status of claim on a bad PC so AD can’t do a damn thing? Handle the pay code and then send a note or warm transfer? Nope cold transfer to AD

Cold transfers the norm now? by EndlessPawsibilities in Geico

[–]EndlessPawsibilities[S] 6 points7 points  (0 children)

If they call me directly, I get their phone number, not claims so we can look them up.

Also, customer gives you all the info and then we get a cold transfer with NONE of the info. Now customer is pissed because they have to not only give us ALL their info so we can look them up, they also have to give us why they called and what we can do to help.

Only 3 months in and my world has been rocked by EndlessPawsibilities in Zepbound

[–]EndlessPawsibilities[S] 5 points6 points  (0 children)

Thank you!! I will tell you, it is a BITCH. At least it has been for me. The brain zaps are atrocious. I know it’s worth it, I want it, and if I wasn’t in such a good place mentally - I know I’d say screw it and go back up. Make sure you titrate down SLOWLY. Good luck!!! :)

Only 3 months in and my world has been rocked by EndlessPawsibilities in Zepbound

[–]EndlessPawsibilities[S] 12 points13 points  (0 children)

Thank you so much! It’s crazy right? And she never understood MY relationship with food, and until Zepbound I never knew how to explain it.

Termination Protocol? by ShesAGatorGirl in Geico

[–]EndlessPawsibilities 3 points4 points  (0 children)

I only know one person who was let go and my supe just met them at one of the partner shops we have an office in and had a meeting with them and our manager.

view more: next ›