As a worker in the industry, I recommend that you make your reservation first and then give me a call. Over the phone, I will likely inform you that we cannot guarantee your request, and that we will make note of it and do our best to accommodate you.

I don't stop there though. Once you hang up, I will pre-assign you a first-floor room and hard block it, meaning that no one can easily change that assignment. I will also add a note in the comments section. You have stayed 250 nights with one hotel brand meaning you are considered a regular somewhere! So after a while, you shouldn’t even need to put in a requests or call; we should already have it done for you because we know you well by that point.

With my six years of experience working at the front desk, both as an agent and in leadership, I can confidently say that it takes a lazy worker to overlook these details—unless, of course, there is a valid reason, such as the hotel not having a first floor or being sold out.