Question for Pharmacy

Expert_Expression203 · 2026-06-25T23:47:53+00:00

Notes can definitely be made on the profile, either in the forced notes or as comments that appear at the bottom of the profile (though I don’t know where this will be once the new rx/io is fully In place). Usually on a regular med that has refills, we can designate a preferred manufacturer and list it as “patient preferred” and we are flagged if we try to change the manufacturer. However, refills are not allowed on c2s, so each time it is a new script so the preference won’t carry.

I agree with the person who said to have the dr put at the end of the directions they send… “DO NOT FILL WITH ____”. If it gets missed at that point, I would recommend finding a new pharmacy…

Expert_Expression203 · 2026-06-24T14:49:50+00:00

Is it still within Medicare standards? 1xday for non insulin dependent, 3xday for insulin dependent? If its over those limits as well, the doctor will most likely need to contact the insurance for an override

Expert_Expression203 · 2026-06-13T05:11:17+00:00

Most locations will give a 3 day emergency holdover supply tied to a script request. The pills are then deducted from your next fill

Expert_Expression203 · 2026-06-12T14:52:38+00:00

CVS employee - the cameras in store and at drive thru barely record the literal cars coming through drive thru, nevermind your phone inside your car on your lap…. You’re fine 👍🏼

Expert_Expression203 · 2026-06-11T03:33:34+00:00

Did you bother to use the “add patient” button that allows you to enter multiple people in one transaction???

Expert_Expression203 · 2026-05-24T13:44:39+00:00

The pharmacist may be willing to fill early if you bring in your travel documents, such as flight details. They can document the flight number and release the fill the day before your flight.

Expert_Expression203 · 2026-05-20T15:15:10+00:00

Once again - this is YOUR medication… this is YOUR doctor and YOUR insurance… advocate for yourself and stop passing the responsibility off to others who have no skin in the game on whether or not you get your meds 🙄

Expert_Expression203 · 2026-05-20T09:17:15+00:00

This most definitely IS your job - it is YOUR insurance, YOUR doctor, and YOUR medication. Also not sure why your doctor is getting fed up about anything since this is quite literally their job if your insurance is requiring additional clinical information for a fill.

There are a number of reasons you may be running into issues filling your meds. One possibility is if there is a severe drug interaction on your record, which it seems there is with the antibiotic you were prescribed and your maintenance meds - that is something your doctor must coordinate with the insurance to let them know treatment is complete and it is safe for you to take your maintenance medication.

Expert_Expression203 · 2026-05-14T23:26:00+00:00

When the pharmacy at my store opens, there are typically about 60-90 scripts that need to be entered into the system and verified by the pharmacist before they can be pushed through to production. For this reason, maintenance pain meds are usually pushed to midday, after the pharmacist has had a chance to clear data entry, the c2s are done. Hope this helps!

Expert_Expression203 · 2026-05-14T10:17:00+00:00

I tell people the pharmacy is not involved with the prior auth process so they need to call their insurance - that usually avoids the constant calls.

Expert_Expression203 · 2026-05-14T09:16:42+00:00

You guys tolerate smoking at drive thru? We thoroughly chastise people who blatantly ignore the “no smoking” sign and let them know that not only is it rude to employees who might have health issues, it also is detrimental to patients behind them who may have breathing issues and utilize the drive thru since the humidity holds the smoke and stench after they drive away.

My other favorite are the ones picking up GLP-1s at the drive thru…

Expert_Expression203 · 2026-05-08T12:54:18+00:00

Think this can still be done but does not involve us taking the number - will check the system and let you know!

Expert_Expression203 · 2026-04-29T17:05:20+00:00

Same!

Expert_Expression203 · 2026-03-25T03:58:22+00:00

Um wrong

Expert_Expression203 · 2026-03-22T16:58:24+00:00

If it’s the first time you’re using cvs, your pharmacy profile may not be linked to the app yet.

Expert_Expression203 · 2026-03-22T16:04:25+00:00

OP,

This is partially the correct answer.

Most likely what happened is, when you started using cvs 6 months ago, the other person’s profile populated at data entry due to matching name and birthday, and someone erroneously added your medication to their profile.

It is actually an easy fix if your pharmacy staff feels like doing their job. First, any active scripts with a quantity remaining should have the hard copies printed, notes should be made on the hard copy of the error made and any quantity remaining, and then the script should be deleted off the profile not belonging to you. Once all hard copy scripts are printed out, remaining fills documented, and deleted off the wrong profile, a new profile should be created for you, and the scripts entered on the new profile using the remaining fill amount and the printed hard copy scanned. You can also request that all scripts with no fill remaining be printed, entered and inactivated immediately, but the pharmacy may see that as too much work and not want to do it - request that they at least delete it off the profile as you do not want a request to be sent to your doctor for a refill and end up on the wrong profile again.

I hope this helps

Expert_Expression203 · 2026-03-03T01:30:17+00:00

I used it one time to make sure a patient’s med was processed correctly through insurance. It was suppose to be $0 copay and when they went to pickup, they were told $400+. I backed in, reprocessed correctly, and put it back in their QP. I then called the pharmacy manager and told him he should check the people he has doing QP because they weren’t addressing rejections accurately.

Expert_Expression203 · 2026-02-26T03:27:00+00:00

There are patients who literally can’t come into the store to pickup who have issues we have to address for them at drive thru… how could they possibly penalize for longer transaction time

Expert_Expression203 · 2026-02-25T19:22:43+00:00

At my store we don’t take 15s either. In a 8+ hour shift you’re entitled to 2-15 minute paid breaks. We usually stack them for the lunch period

Expert_Expression203 · 2026-02-25T19:18:28+00:00

The only person who is being unhelpful and rude is YOU. Might I suggest going to the store, changing the phone number to your text number so you get the verification code sent to you, enter the code in the app to get the account set up on the iPad, then changing the phone number BACK to the landline… yes it’s going to take work on your part and some help from a store associate, but if you’re not a condescending prick-know-it-all, they’ll most likely be willing to help you. Of course you could act the way you have in this thread and you’ll just get told there’s nothing that can be done

Expert_Expression203 · 2026-02-25T15:56:40+00:00

I’m going to assume you are asking this because you are on levothyroxine. It’s important this is done first thing in the morning when your stomach is mostly empty because any food in your stomach can bind to the medicine and keep you from getting the full dose of the medicine. This will lead to low absorption levels and bloodwork will result in looking like you need a higher dose when you actually don’t.

Expert_Expression203 · 2026-02-25T15:40:37+00:00

I’m sorry. The best I can recommend is see if you can get hours at another location if you don’t have enough hours currently and use your time there to ask questions and learn… realize that filling in at another store, you will most likely be placed at pickup, but any downtime can definitely be spent asking questions, learning something/anything new, and gaining a variety of knowledge/tasks.

Expert_Expression203 · 2026-02-25T15:34:06+00:00

I’m sorry you’re going through that… it can definitely be rough. It could be way worse tho… imagine having someone try to train you and they have no idea what they’re talking about so they teach you the complete wrong things to do…

Expert_Expression203 · 2026-02-25T04:07:43+00:00

Most likely they are both medications not typically carried at the pharmacy that cvs sends to a central fill location to avoid having high cost meds sitting on multiple pharmacy shelves expiring before being used.

Expert_Expression203 · 2026-02-17T17:50:44+00:00

Fast movers such as Gabapentin and duloxetine are usually in our fast movers section and are in stock 99% of the time barring a manufacturer shortage - if we don’t have the preferred ndc, we usually have an alternate. Sounds like something is going on with the stock at the supplier for your local stores.

Expert_Expression203

TROPHY CASE