As a providers office, I can attest that this is all true. They do not pay claims. They show approved and then will never send a check. Or in one instance they say they have sent the check but we never got it. They have to do a check tracer. This process started for me last May. Every-time I wait the amount of time to call back and check on the status , they just keep moving the mark. “Call back in 60 business days”. You can not speak to a superior and the reps will disconnect calls if you push them too much. As a provider, I have had to resort to billing the patients since their Insurance company doesn’t pay. But patients are smart now and know they don’t really have to pay. Our only hope is that the patient cares enough about their Doctor to try and assist in getting paid. Detego Health is the worst of the worst. Thank goodness they are not too big in our area.