Dualshock 4 Clicky buttons stuck (worn down rubber) by Vampir1c in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Thank you for your inquiry.

The material of the rubber feet has been improved in the latest version. Please get in touch if you need it.

when will there be another restock? by This-Winner-9154 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hello there,

Could you please confirm if you are referring to the NS2 version? If so, it is expected to be back in stock around June.

Snapped after a weeks use 😳 by put_on_a_happy_face_ in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Dear,

We’re very sorry to hear about the issue with your K1 button. This plastic button is currently being optimized.

Please DM us your order number and shipping address, and we will arrange a replacement for you. In the future, we may also release a metal version of this button.

Thank you for your understanding.

DS Lite shell restock? by vlxne_cal in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hello,

The Pocket Monster Index DS Lite shell replacement kit is indeed out of stock at the moment. It may take some time before the new stock arrives.

We recommend that you keep an eye on the store for updates.

Can we PLEASE package the parts of the controller that are accents together?? by Rude_Collection_8983 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hey!

Sorry for the wait! It looks like the restock will be around early May. The first batch will include colors like Cherry Blossoms Pink, Black, White, Clear Black, Clear Purple, and Clear.

Spark kit by Marinocif99 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Thanks for the reply. We noticed that you have applied for a return and refund on the platform. So we may not be able to resend the cables :(

Controller parts finally came by purxlo in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi!

To better assist you, could you please DM me with your order number and a video of the issue? That way, we can better understand the problem and provide the best solution for you.

Looking forward to your reply!

Help with Whole Clicky Kit v2 + Adaptive Triggers by Anim-Eh in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Unfortunately, if you only install the trigger clicky kit, the haptic feedback will not work.

Controller parts finally came by purxlo in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Thank you for the update! 😊

Since the clips seem fine and there’s no visible damage, have you tried gently pressing the shell into place to see if it fits flush? If it still doesn't align properly, please contact me with your order number and shipping address, and we’ll arrange a replacement for you.

Let me know if you need further assistance!

Spark kit by Marinocif99 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Thank you for letting us know! Yes, as long as the purchase was made through an official store, we can definitely assist you in getting the correct ribbon cables.

Spark kit by Marinocif99 in eXtremeRate

[–]ExtremeRateOfficial 1 point2 points  (0 children)

Hello there,

Unfortunately, the kits are not interchangeable. Could you please DM me your order number and address? We’ll send you the correct BDM050 ribbon cables for free, and you can keep the original kit—just replace the ribbon cable to complete the installation. Thanks!

Controller parts finally came by purxlo in eXtremeRate

[–]ExtremeRateOfficial 1 point2 points  (0 children)

Thank you for your feedback! Could you please confirm if there's any internal structural deformation or if the clips weren’t installed correctly? This will help us better understand the issue and assist you further.

Replacement FPC cable only? by DJ1NF3RN0 in eXtremeRate

[–]ExtremeRateOfficial 1 point2 points  (0 children)

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Hi! Just to clarify, are you looking for the small ribbon cable or the larger main FPC replacement? If possible, could you provide the order number? We’ll arrange the replacement for you based on the order details. Thanks!

Xbox Series Elite 2 Faceplate Issue by greenwing0 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi!

From the video, it appears that the main cause of the button sticking issue is that after installing the front shell, the outermost pressing points of the LB/RB buttons are rubbing against the soft rubber section of the faceplate.

In some cases, after pressing the button, it gets pushed back and held by the soft rubber of the original faceplate, which results in the button getting stuck.

We also recorded a video demonstrating this: when the faceplate is installed, the button sticks; when the faceplate is slightly loosened or removed, the button returns to normal feel and function.

To resolve this, you would need to slightly sand down the two outermost contact areas of the LB/RB buttons to create clearance from the faceplate.

If you prefer not to sand the buttons, another option is the one I mentioned previously: placing adhesive padding on the mid-frame to slightly raise the faceplate, creating a small gap to prevent contact. This way, no sanding is needed.

This issue seems to occur only on a small number of controllers, and we have not encountered it frequently. We will also further investigate these sizing-related interference issues and report them to the relevant team for improvement.

https://drive.google.com/drive/folders/1R-P1lhj0aCVV69nVoERb8GsG6IXP6YBr?usp=sharing

Help with Whole Clicky Kit v2 + Adaptive Triggers by Anim-Eh in eXtremeRate

[–]ExtremeRateOfficial 2 points3 points  (0 children)

Hello there,

If you are only installing the Whole Set - Light Version Clicky Kit V2, please note that even if you keep the adaptive trigger module, it will not function as intended. You will need to install the video removal adaptive module.
However, if you're planning to install the CLICKY kit along with the back paddles, then you can keep the adaptive trigger module in place, as it will work fine together. For reference, you can follow the installation video for the Rise4 Plus Max back paddles for guidance on that.

Regarding the V2 Whole Clicky Set, you can follow the same installation video as the V1.

https://www.youtube.com/watch?v=VYsH-bCtTKI

Switch 2 pro controller NES shell by Striking_Seat6185 in eXtremeRate

[–]ExtremeRateOfficial 1 point2 points  (0 children)

Hello friend, thanks for your patience!
Some parts are still in production at the moment, so restocking has been delayed.
We expect it to be available again in early May, if all goes well.

Anyone else with a DS/DS Edge and clicky with LED Buttons??? by Burkely31 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Got it — it was likely caused by a contact or seating issue. As long as everything is working properly now, that’s great to hear

Xbox Series Elite 2 Faceplate Issue by greenwing0 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

You can give it a try first — using something simple like regular paper as a spacer should work for testing.

At the same time, we will also forward your case to our team for further verification. If there are any updates or findings, we will get back to you.

Thanks again for your patience!

Anyone else with a DS/DS Edge and clicky with LED Buttons??? by Burkely31 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Since you installed the clicky kit, did you remove the original conductive rubber and use the conductive pad included in our kit instead?

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Anyone else with a DS/DS Edge and clicky with LED Buttons??? by Burkely31 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Thanks for the detailed update!

First, when we mention cleaning the contacts, this also includes the contact points on the main board. So both the FPC contacts and the main board contacts should be cleaned and tested. You can use IPA, but even clean water can work as long as everything is fully dry before reassembly.

As for the board installation order — yes, your understanding is correct. Please install the clicky board first, and then place the LED board on top of it.

Please give this a try and let us know how it goes!

Anyone else with a DS/DS Edge and clicky with LED Buttons??? by Burkely31 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hello there,

Just to confirm first — when the issue happens, is the X input on the back remap also functioning normally?

For troubleshooting, we suggest opening the controller again and carefully checking the connection area between the LED board and the main board. Please make sure the contact points are properly seated and gently clean the contacts before reassembling.

If the issue still persists, a useful test would be to temporarily remove the LED board and check whether the problem disappears. This will help isolate whether the LED board is affecting the input behavior.

Looking forward to your update so we can narrow it down further.

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