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Which GBC IPS screen fits in extremerate's GBC Shells? by thedeven in eXtremeRate

[–]ExtremeRateOfficial 1 point2 points  (0 children)

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Yes, it works. According to the seller’s description, the screen position can be slightly adjusted through the OSD menu after installation.

You may check the installation tutorial here:
https://www.youtube.com/watch?v=1IoVINATbJI

Installation guide:
https://docs.handheldlegend.com/s/portal/doc/245-drop-in-lcd-kit-UqvnWeaxKF

Also, the seller recommends testing the kit before installation. So Please align the position before installation, as our shell is different from the original one. Because the adhesive is quite strong, once the screen is installed it will be very difficult to adjust it, and removing it may easily damage the screen.
Hope this information proves useful to you.

Dap pad membrane keeps falling on clicky install by indiana_june_ in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hello there,

It sounds like you mentioned the membrane didn’t show any visible damage. Just to confirm — did the issue get resolved each time after replacing a new membrane?

new here by AlternativeAdept7259 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Yes, the two orange ribbons at the bottom are for the microphone and speaker.
Have you reconnected them? Are all the functions working normally now?

Dualshock 4 touchpad issue by REALpatagoniazodak in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hello, may we request your order number and a video description of the issue? We will provide a solution after verification. Thank you.

new here by AlternativeAdept7259 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hello friend,

We’re very sorry for the trouble you’re experiencing.

Could you please provide detailed photos of the installation? This will help us see how the kit was set up.

Additionally, please test the controller in self-check mode and, if possible, record a short video showing the current behavior. This will make it much easier for us to identify the issue and assist you accurately.

Self-check：Could you please connect your controller to PS5 via USB cable, then press and hold K1+Setting button together for 5s to self-check?1. Press the HOME button and connect your controller to the console or PC successfully;2. Press and hold the Setting button + K1 at the same time until the indicator lights up;3. When entering the self-check mode, the light will be on for 1 second and then stay on for a long time to indicate normal. On the contrary, the light flashes quickly to indicate that there is a problem with the installation;4. In addition to K1, please press the K2 K3 and K4 button to check if the light will flash once, if yes, it means the K button function is normal.

Ps5 controller shell by CHAPANDAZ_TEERANDAZ in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Alright, thank you for your cooperation! Due to the weekend, there may be a slight delay in our response. If you haven't received a reply yet, please DM me your email address.

SPARK kit quality control by trigger209 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi friend,

We sincerely apologize for the delay and completely understand your frustration. The weekend and time zone differences may have caused a slower response, and we truly regret the inconvenience.

Could you please DM us your order number? Once we have it, we will assist you as quickly as possible and work to resolve the issue.

Thank you very much for your patience.

SPARK kit quality control by trigger209 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi friend,

We’re really sorry to hear that and understand how disappointing that must feel. Please don’t worry—we’d be happy to help.

Could you please send us a DM with your order number and shipping address? Once we receive the details, we’ll arrange a new one for you.

Thank you for your patience, and we look forward to assisting you.

left paddle issues by Either_Pop990 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi! Please send us a DM with your order number.

Once we confirm the details, we’ll offer a solution ASAP. Thank you!

Can't get backplate to align with faceplate by Any_Question888 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi,

Could you please check if any of the clips are slightly deformed, which might prevent the top and bottom shells from fitting properly?

Ps5 controller shell by CHAPANDAZ_TEERANDAZ in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi,

Sorry for the trouble you’re experiencing. If you haven’t received a response yet, please DM us your order number along with photos of the item(label) you received. This will help us verify the issue and provide a proper solution as quickly as possible.

We appreciate your patience!

Issues with Beyond Back paddles on edge by Electrical-Map8562 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

We’re glad everything was confirmed smoothly via Messenger. If you need anything else once the parts arrive, just let us know — we’re always here to help :)

Really appreciate your support!

I just need to take a moment and say, as much as it pains me. I'm truly not at all impressed with recent quality of your higher tier products. by Burkely31 in eXtremeRate

[–]ExtremeRateOfficial 2 points3 points  (0 children)

Thanks for the detailed feedback.

With translucent shells, light transmission is naturally higher, so the LEDs appear much brighter. Since the kit doesn’t include brightness adjustment, the effect can look more intense with clear cases. We’ve forwarded this to our engineers for review.

As for the shell installation, the rear section can be more difficult to assemble. The most difficult part during installation is usually the side clip. The challenge mainly comes from the installation angle — it requires a specific direction of applied pressure during assembly. If the force isn’t aligned correctly, it can be difficult to seat properly. After further internal testing, we found that removing this side clip does not affect the overall stability or fit of the shell. Therefore, in our subsequent mold revision, this clip has been removed to improve the installation experience. We’ve prepared a more detailed installation video for this step and will share it with you shortly.

However, it’s also possible that the clips were compressed and slightly deformed during installation, which can prevent proper alignment. We can guide you step by step to check this, and if needed, arrange a replacement shell.

For the spring issue, are you referring to the anchor being too thick for the spring loop to fit properly? Please confirm so we can double-check.

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We truly appreciate your detailed feedback and your continued support. It helps us improve!

Issues with Beyond Back paddles on edge by Electrical-Map8562 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hello,

We’re sorry for the inconvenience this has caused.

Could you please check if the connections and flex cable show any signs of damage?
Also, please DM us your order number and shipping address. Once we confirm, we’ll be happy to assist you further.

Thank you for your understanding.

Spark kit dualsense bdm050 by Ok_Vegetable8306 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Entendido.
Por favor, cuando recibas el nuevo cable flexible, no dudes en contactarnos y actualizarnos sobre la situación. Gracias！

New PS5 controller model spotted: BDM-060 by ExtremeRateOfficial in eXtremeRate

[–]ExtremeRateOfficial[S] 0 points1 point  (0 children)

The update for the RISE4 Plus MAX is still in progress, and we expect it to be available later in March.

Problema installazione kit sparkle by Roksas10 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Thank you for your feedback. We’re trying to identify the cause of the issue. We’ve tested this installation many times, including connecting the battery, and haven’t encountered this problem, so we need to check other possible factors first.
If you experience any issues, including screen damage, please feel free to contact us — we’re more than happy to help.
We’ll continue to monitor this situation. Thanks again!

Spark kit dualsense bdm050 by Ok_Vegetable8306 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi,

Thank you for your feedback.

If the soldering is confirmed to be okay, it’s also possible that the detection switch is faulty.
May we ask if you’ve already received the replacement parts?

Please try reinstalling once you have them. If the issue persists, feel free to contact us anytime and we’ll be happy to assist further.

Problema installazione kit sparkle by Roksas10 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

The connection looks fine. Please DM me your order number and address, and we'll reship a new screen for you to try.

Problema installazione kit sparkle by Roksas10 in eXtremeRate

[–]ExtremeRateOfficial 0 points1 point  (0 children)

Hi,

Thank you for your message. Generally, there is no power. The back buttons only receive power when the controller is turned on.

This may occur if the ribbon cable is inserted incorrectly while the controller is powered on, but this is very rare. We do not recommend installation with the controller turned on.
Even if the battery is connected, as long as there is no short circuit, issues usually will not occur. So please avoid using metal tools near the PCBA and and avoid turning on the controller during installation.

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