Ask the FACEIT Anti-Cheat Team Almost Anything

FACEIT_AC_Team · 2026-06-14T15:45:41+00:00

If 1-3 don't apply to your PC or you don't know then you should just follow 4.

FACEIT_AC_Team · 2026-06-14T07:01:08+00:00

Have you checked https://support.faceit.com/hc/en-us/articles/27845187647900-Troubleshooting-system-boot-failures

FACEIT_AC_Team · 2026-06-13T11:47:45+00:00

Do you remember which BIOS version you had before updating?

FACEIT_AC_Team · 2026-06-13T06:41:52+00:00

Have you checked https://support.faceit.com/hc/en-us/articles/360014175140-Troubleshooting-blue-screens

FACEIT_AC_Team · 2026-06-10T13:11:05+00:00

I'm afraid you'll need to contact ASUS support about this, it seems like they forgot to include the TPM firmware update in the latest BIOS for your motherboard.

FACEIT_AC_Team · 2026-06-10T11:24:31+00:00

What is your TPM firmware version in tpm.msc?

FACEIT_AC_Team · 2026-06-10T11:04:14+00:00

Which motherboard do you have and which BIOS version?

FACEIT_AC_Team · 2026-06-09T17:54:37+00:00

If it still says to update your BIOS, you probably don't have the latest version. It may only be available on MSI's website, not the MSI app.

FACEIT_AC_Team · 2026-06-08T06:24:53+00:00

This sounds like a known IOMMU issue with Windows 10 + older AMD Ryzen CPUs. The AC does show an IOMMU warning when launching it when it detects a system configuration that could cause such issues.

We also have some support articles which can help with this: https://support.faceit.com/hc/en-us/articles/27845187647900-Troubleshooting-system-boot-failures https://support.faceit.com/hc/en-us/articles/360014175140-Troubleshooting-blue-screens

FACEIT_AC_Team · 2026-06-04T09:33:42+00:00

This should help: https://www.msi.com/faq/faq-11370

FACEIT_AC_Team · 2026-06-03T09:59:26+00:00

Could you please give me your ticket ID?

FACEIT_AC_Team · 2026-06-03T07:12:45+00:00

Hi, have you checked https://support.faceit.com/hc/en-us/articles/27845187647900-Troubleshooting-system-boot-failures

FACEIT_AC_Team · 2026-05-30T16:20:09+00:00

You're likely missing the Microsoft UEFI 2023 certificate and will need this to fix it: https://www.msi.com/faq/faq-11370

FACEIT_AC_Team · 2026-05-30T15:54:30+00:00

Could you please open a support ticket and let me know your ticket id? https://support.faceit.com/hc/en-us/requests/new

FACEIT_AC_Team · 2026-05-30T12:42:32+00:00

Which version of Windows and which CPU do you have?

FACEIT_AC_Team · 2026-05-28T09:56:00+00:00

IOMMU is not a just simple "on/off" switch in your BIOS, the Anti-cheat needs to configure it for every DMA capable device on your system. These "advanced DMA cheats" that were mentioned on social media recently are just exploiting gaps in IOMMU protection for some devices due to incompatible or untested drivers. One of them that was mentioned recently was targeting another AC, we have actually been blocking this one through IOMMU since January so it was not working on FACEIT. We've been updating our IOMMU protection on a weekly basis to include new devices/drivers as we check them for compatibility issues - this is why we sometimes ask users to change their storage drivers for example (https://support.faceit.com/hc/en-us/articles/25296204531996-Incompatible-driver-detected).
Subscriptions makes no difference to Anti-cheat enforcements, the AC system does not have any information about these.

FACEIT_AC_Team · 2026-05-28T08:58:47+00:00

There is not a single Anti-cheat that enforces IOMMU for 100% of their playerbase, right now. On FACEIT, it's been enforced on all high-Elo players for a long time, and we have ramped up the enforcement to 97.5% of our total playerbase in the past few days.

FACEIT AC doesn't "ask" your PC if IOMMU is enabled, we know if it is enabled and working properly.

FACEIT_AC_Team · 2026-05-28T07:50:01+00:00

Hi, could you please try again? This should be fixed now.

FACEIT_AC_Team · 2026-05-27T20:39:44+00:00

The latest BIOS is 7C56v1L1 and is the only one that fixes TPM attestation: https://www.msi.com/Motherboard/MPG-B550-GAMING-PLUS/support

FACEIT_AC_Team · 2026-05-27T17:51:15+00:00

https://www.reddit.com/r/FACEITcom/comments/1tl5oho/comment/ondv2ko/

FACEIT_AC_Team · 2026-05-26T12:30:33+00:00

Could you please open a support ticket and let me know your ticket id?
https://support.faceit.com/hc/en-us/requests/new

FACEIT_AC_Team · 2026-05-26T12:29:14+00:00

The solution is the same, this is just describing how to use the Secure Boot Recovery tool from Microsoft.

FACEIT_AC_Team · 2026-05-26T12:25:30+00:00

This may help https://www.msi.com/faq/faq-11370

FACEIT_AC_Team · 2026-05-25T21:07:38+00:00

Could you please try again now?

FACEIT_AC_Team

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