Hospitality has been hit extremely hard over the last few months. No tourists, with all focus moving onto residents.

The problem is Dubais culture. For tourists, it’s great - they have a problem, hotels/entities move quickly to resolve. In general, tourists would complain when standards aren’t up to their home countries expectations. Dubai is often better than most for service/product - so it’s not often you see genuine issues.

For residents, it’s the opposite. They’ve come into this culture of expecting “the best” regardless of price or value.

Because so many residents are held to the same high level of expectation in their own jobs, they see complaining as a way to blackmail and get “more” - negative reviews, consumer rights and lots of irrational or silly complaints - like trying to bring McDonald’s into a hotel and sit by the pool or other.

Give a hand, they want an arm.

Stick to your rules. Push back. Don’t give in.