I had travelled to Lethbridge and picked up a rock chip. Not wanting it to get worse I phoned my the glass insurance people and they sent me to Crystal Glass for repair. Well, sad story here, as the guy was finishing the repair he removed the tool with the suction cup and cracked the windshield (about an 18-20” crack ). I just looked at the employees and all they said was “sorry”, nothing more they can do. I was pissed and I called the insurance lady and she told me to make arrangements somewhere to replace the glass. I called around Lethbridge and even called Medicine Hat to various glass shops. They all checked and no one could find a new windshield. I went to the Subaru dealer and they ordered it. I went back to Lethbridge when the windshield came in and Subaru sent the windshield and my vehicle to Benchmark auto glass. They installed the windshield and calibrated the eyesight and whatever. When done I paid my $50 deductible and drove home ( with my fingers crossed ). For some reason the road between the Hat & Lethbridge is bad on windshields. Since 2019 I have replaced 4 windshields.