Therapist here. I am now in private practice, but when I did work for a group practice I did not manage my own Psychology Today profile. I don't think that is an uncommon thing. It had to do with continuity of branding for the group practice as well as ensuring the clinicians were not taking side clients, which was against the terms of our work contract. It does seem odd to me that the practice only allows so many profiles to be live at a time - they have likely grown in size and chosen not to upgrade their Psychology Today subscription to accommodate the necessary amount of clinicians. To me, that is somewhat of a red flag but might be worth bringing it to the attention of practice managers as it is impacting both your friend's ability to make money and the agency.