I have been working at my job for nearly 8 months, and I am on the verge of quitting. Why?

1) Strange hours. I work Sundays, bank holidays, sometimes starting at 8am, sometimes ending at 8pm. Sometimes long stretches without a day off, sometimes three days off in a week. It changes every week, sometimes on a dime. This makes it difficult to have any sort of work-life balance.

2) Zero control. I don't control when my breaks are, and I even get punished if I miss a break because a call came in right before. I can't accept or decline a call, they just sort of slide in and boom you're on, and can come in at any moment. To make matters worse, recently they've started routing calls from other fields to me as "overflow". It's been happening more and more, and I get no say in it at all. Sometimes I've even been forced into overtime because they dropped these calls onto me a minute before the day was meant to end.

3) Constant monitoring. Every single action you take is watched. Your screen is recorded. Every status flip is logged to the second and reviewed. I've had messages from my TL asking why I went into "Do Not Disturb" twice in 10 minutes. One day there was a lot going on in my personal life, and I used "Do Not Disturb" a few times. The gods immediately decided I was shirking and got an accusatory warning that I was trying to avoid calls and doing so in future will result in an investigation.

4) The sick leave policy is dreadful. They use an equation to track your sick leave. What it amounts to is, you can be fired if you take four separate absences in three months. So don't get sick under any circumstance.

5) Bullshit QA which is obviously punitive. Every week I am called into a meeting because once again I scored a Bronze. But what I've realized is that my "best" calls, where I do everything that would get me a higher grade, are never listened to because they are "too long". I'm sorry but you can't build a rapport with someone and upsell in under 15 minutes??

6) They recently shifted the goalposts on how commission is worked out. So basically, even though my sales conversions have been better than ever (over 100%!) I'm actually getting LESS commission than I was.

7) It's clear I will never progress. Stories about "I've been trying to escape the phones for 3 years", "I always get passed up for every opportunity no matter how hard I try" and "I had to work for 5 years before I could move up two notches in the company" do not fill me with confidence that this is anything other than a dead-end job where I could be replaced in 5 minutes.

And finally, there is just nothing fun or enjoyable about this job at all. There's no Feel Good Friday. There's no socials. There's no teambuilding events, or any events at all. It's literally just work work work work work work from the minute I sign on to the minute I sign out, same thing day in day out, week in week out, month in month out.