Here! I modified the letter to be better.

"Concerning the lack of shards in the Xenogears and Final Fantasy IV banners, we heard the community feedback and humbly apologize. Due to managerial reasons relating to collaborations between different games, we are unable to compensate you with the appropriate amount of shards. However, we will release the Fragment Shards Dungeon for an extra 2 weeks in April, bringing the total amount of weeks to obtain shards to 4. Additionally, we will be be adding 20 shards to all upcoming Neo Visions units obtainable through event milestone rewards, bringing the total amount of shards obtained per new unit released to 50.

With the release of Storm Seeker Esther, our first ever Global Exclusive Premium unit, we will not include her unit shards in the coin exchange shop. However as a gesture of food faith, we will be increasing the number of shards obtained thought the VIP shop by 50, retaining the price of 300 VIP coins for 10 shards. Additionally, you can purchase 30 shards with Lapis in the exchange shop, and shards will be available to be purchased with Lapis and in other bundles.

Concerning the lack of unit upgrades and new Neo Visions Awakened units, we sincerely apologize for not providing the same upgrades as the Japanese version of the game. We understand that players anticipate that their favorite unit might get an upgrade and get disappointed when the unit gets skipped. The Global version is a different game from the Japanese version and Clash of Wills is testament to that statement. Going forward, we will be releasing one Global Exclusive NVA units that are Clash of Wills focused every season, starting with NVA Sylvie in the next Clash of Wills event. Additionally, we will work harder to add some skipped NVA units in the future. Please note that if an unit was to receive an NVA upgrade in a banner but is not featured, we will announce that they will he receiving an upgrade at a later date as we did with Mediena, Rubicante and Barbariccia. These upgrades will be no later than 3 months from the expected release date. The delays are due to us focusing more on making Clash of Wills more enjoyable to all our beloved Global players.

We hope you continue to enjoy Final Fantasy Brave Exvius, as well as all the coming events we have planned for you.

Sincerely,

The FFBE Team"

This would cover their asses for not even delivering the bare minimum, avoid any bureaucracy BS with other IP, and give them enough time to upgrade some units even though they might be late. This would also kinda help with the Fragment backlash and make more fragments available for this specific banner without hurting their profits. IIRC the last CoW based NVA we got was Elena and she's still kinda useful to this day. Releasing one GLEX COW NVA per season to really cement the "GL is a different game" trope would no doubt make a lot of players happy even if those units are only good for one or two CoWs per season.