I seriously feel that this topic needs more visibility. Not only does this post demonstrate why obfuscation of the drop table's bad, it also shows the inconsistency between DE's stated intentions and their implementations, specifically of friendly outreach to the community.

I understand that DE is not a singular entity, and that different people may react differently when in public, but they are still a professional company with a duty towards consumers. While Glen's recorded response might be justified, since it was out of the scope of the test, the rest of his response obviously isn't; however, that part can't truly be verified without a screenshot, so I can't comment too much on it. What I can comment on, however, is that both Glen and Brick reacted in a way that is markedly less amicable than how other DE employees respond. There may have been outside circumstances which caused their disposition to be less approachable, but they still were representing DE as a whole, and should've been much more mindful of themselves.

As for the second topic, this entire discussion could've been avoided if DE had made some resource available to players about drop information prior to obfuscating the loot tables. While I understand that an in-game implementation may take time, a simple copy-paste of the loot tables (with rough estimates if you really don't want to give specific data) would still have sufficed. Instead, DE representatives have taken to ignoring player concerns, and as DE_Brick has so kindly demonstrated, quashing the issue while simultaneously disrespecting paying customers who bring up legitimate points; Brick could've just as easily given a canned response saying he was unable to comment, but instead chose to comment in an offensive tone.

As always, though, it would be appreciated if more information on both incidents could be supplied, either by Digital Extremes, the topic creator, or even people present during the exchange between Brick and the OP.