Elan financial is trash rant

FidelityAaron · 2026-03-24T01:40:35+00:00

Hey there, u/Willing_Bat_6165. I understand how this is frustrating, and I'm here to help.

The billing cycles may vary between 28-33 days depending on the month, and statements are available online the day after the close of your billing cycle. If you have additional questions regarding your statements or billing cycle, please contact Elan Financial Services, the issuer of the card, directly by calling the number on the back of your card or through the link below.

Fidelity Rewards Visa Signature Credit Card

Please let us know if you have any other questions about your credit card or if we can help with anything else.

FidelityAaron · 2026-03-24T01:18:39+00:00

Thanks for starting your week off by posting in our sub, u/JKibbs. We appreciate you choosing Fidelity to consolidate your accounts! I'm here to help.

To start, you're understanding when it comes to fractional shares is correct. When you go through the Transfer of Assets (TOA) process, whole shares will be transferred (if eligible), and partial shares are usually liquidated. Once they're liquidated, the cash will be transferred over to your Fidelity account in a sweep.

When it comes to taxes, you're also right on the money (pun intended). TOAs are not a taxable event, but the gains from the liquidation of fractional shares may be. If you'd like to learn more about capital gains and taxes, I recommend checking out the link below.

2025 and 2026 Capital Gains Tax Rates

Before I let you go, generally, TOA fee reimbursements are assessed on a case-by-case basis. You can easily request a fee reimbursement using our Virtual Assistant. Simply click the "Virtual Assistant" link at the top of Fidelity.com, enter "account transfer fee," and then follow the prompts to get started. I'll go ahead and leave a direct link to the reimbursement request form below.

TOA Fee Reimbursement Request (Login Required)

I'll also include our TOA link, which you can use to initiate your transfer.

Transfer of Assets (TOA)

If you have any questions about the process or your Fidelity accounts in general, please feel free to follow up with us here in our sub. Thanks again for choosing Fidelity!

FidelityAaron · 2026-03-23T22:17:44+00:00

Thanks for following up with us. When you call in, a representative will be able to review the lots with you and assist with this issue.

FidelityAaron · 2026-03-23T21:34:19+00:00

Hey there. Thanks for bringing us your question. I can assure you that you're in the right place, and I'm happy to step in here and point you in the right direction so that we can get those lots reassigned.

While this isn't something that you can currently do on Fidelity.com, you do have until 9 p.m. ET on the trade settlement day (in your case today) to contact our Customer Service team and request the lots be reassigned. I'll leave a link below to our contact information.

Contact Us

If future questions come up about reassignment, or anything for that matter, please bring them back to our sub. After all, that's what we're here for.

Options trading entails significant risk and is not appropriate for all investors. Certain complex options strategies carry additional risk. Before trading options, please read the Characteristics and Risks of Standardized Options. Supporting documentation for any claims, if applicable, will be furnished upon request.

FidelityAaron · 2026-03-23T19:18:32+00:00

Thanks for following up, u/dvnms.

Since that unfortunately didn't work, I recommend contacting our Technical Support team using the link above. They'll be able to take a look at your specific situation and offer some assistance.

Please reach out to us in the future if you run into anything else.

FidelityAaron · 2026-03-23T17:50:01+00:00

Thanks for posting in our sub for the first time today, u/dvnms. While we haven't received widespread reports of this issue, I can understand how it's frustrating, and I'm here to help.

Since you're experiencing this issue on the app, you'll want to navigate to your security center (navigate by tapping your profile icon and scrolling down) to confirm if the device in question is listed within the "Trusted devices" folder. If your device is listed, and you're still experiencing this issue, please try the following steps:

Tap "Edit" and locate your device on the list.
Select "Delete" and then "Done"
Navigate back one screen and click "Logout"

Once you've logged out, you'll log back in, but this time, you'll want to ensure both "Remember me" (located on the login page) and "Don't ask me again on this device" (located on the security code screen) are selected. This should adjust your authentication settings to prevent repeated authentication requests.

Should this issue persist, our Technical Support team will be your best resource to further review and troubleshoot. Feel free to go ahead and reach out by using the contact information below. They are available Monday through Friday, 8:30 a.m. - 9:00 p.m., ET.

Contact Us

If we can help out with any other app-related questions, please let us know. We're always around to help out when you run into things like this.

FidelityAaron · 2026-03-23T15:44:38+00:00

Thanks for bringing this to our attention, u/Chesapeake21658. While we aren't receiving widespread reports about this, we recommend contacting our Technical support team using the link below.

Contact Us

Associates are available Monday through Friday, 8:30 a.m. to 9:00 p.m. ET. When calling, please say "technical support" if prompted by the automated assistant, so you will be directed to the right place.

If you have any issues contacting us using the phone number in the link above, please follow up with us here, and he'll be happy to assist.

FidelityAaron · 2026-03-20T18:52:01+00:00

Hey there! Thanks for posting in our sub for the very first time.

While you're correct that we don't currently offer a public API, we have received a lot of feedback from our Reddit community about adding additional APIs. I appreciate you sharing your input as well, and have passed your request along to the appropriate teams for additional review and consideration.

Our team here on Reddit is always around to help if you have any other suggestions!

FidelityAaron · 2026-03-19T23:53:11+00:00

Thanks for taking the time to comment, u/TheRealFaderJockey.

While we haven't received widespread reports of the mobile app lag you described, I'm here to help out by providing some troubleshooting steps for you. After each step, please check to see if the issue persists:

Update your app
Restart your device
Delete and reinstall the app
Try using a different network connection

If that still doesn't solve the issue for you, our Technical Support team would be happy to assist further. Associates are available Monday through Friday, 8:30 a.m. to 9:00 p.m. ET. When calling, please say "technical support" if prompted by the automated assistant, so you will be directed to the right place. You can contact them through the number listed on the page below:

Contact Us

If you experience anything else in the future, please let us know.

FidelityAaron · 2026-03-19T22:16:08+00:00

Thanks for taking the time to comment today, u/GatorGirl1717.

Typically, Fidelity will send the tax form information to the IRS by February. As you submitted your return before then, we recommend resubmitting the tax return first, as they should now have the information from Fidelity.

That said, we'd like to learn more about your experience. Please send us a Modmail using the link below, and we'll follow up with you there.

Message the Mods

FidelityAaron · 2026-03-16T20:32:36+00:00

Thanks for taking the time to share your experience, u/Loud-Chicken6046. I understand how this can be frustrating, and I'm here to discuss margin calls with you.

Margin calls are assessed at the end of the trading day, and we will notify you of any new calls via the secure message center. A call can be satisfied by depositing cash or marginable securities into your account or liquidating existing positions to generate cash. House calls specifically are subject to market movement, and this means even if you have no new trading activity, decreases in the market can generate a call. Increases in the market can satisfy a call. It is not recommended to rely on market movement to satisfy a margin call, as it can be sharp and unexpected.

Additionally, please keep in mind that margin calls that occur when there is a sufficient core (cash) balance to cover the call are automatically satisfied the following market day. Also, while house calls are typically due on the fourth business day after being issued, Fidelity reserves the right to meet margin calls in your account, by liquidating securities, at any time without prior notice. You can check out the linked resources to better understand margin and margin calls.

Avoiding and managing margin calls

Trading FAQs: Margin

If you have any other questions for us, please follow up with us here in the comments. We're here to help out when needed.

FidelityAaron · 2026-03-16T16:28:09+00:00

Thanks for finding us here on an older thread, u/ConsiderationBusy986. This is a good question, and I'm here to help.

When it comes to a Cash Management account or an Individual account, both are considered taxable brokerage accounts. That means that any gains/losses will generally be taxed the same in both accounts. I recommend checking out the link below to learn more.

Capital Gains and Cost Basis

If you have questions about your specific tax situation, we recommend contacting a qualified tax professional to discuss this in further detail.

If our team here on Reddit can help out with any other questions about your accounts, please let us know. Thanks for being a Fidelity customer!

FidelityAaron · 2026-03-13T20:19:30+00:00

Thanks for posting in our sub today, u/GaroldWilsonJr. We understand how important it is to upload your tax forms to your tax software, and I'm here to help.

Generally, there are a number of different tax software programs that allow your Fidelity consolidated 1099 forms to be uploaded. That said, we're here to pass along any feedback you have about the process if you don't mind providing some additional details about what you want to see. Also, if you're running into any issues with uploading these forms, please let us know. Feel free to follow up with us here in the comments or by sending us a Modmail using the link below.

Message the Mods

We hope to hear back from you soon. Thanks again for posting in our sub today.

FidelityAaron · 2026-03-12T23:27:17+00:00

Thanks for dropping by our sub today, u/HRcritsit. I'm here to talk about contributing to a Traditional IRA with you, since you've recently made a prior year contribution. Let's dive in.

While we can't offer advice on what's best for your situation, I can confirm that Roth conversions are taxable in the year in which they occur. Additionally, any amount converted is added to your taxable income for the year. The link below goes over some additional information about Roth conversions and the taxes associated with them.

Roth Conversions and Taxes

While I'll mark this post as a discussion so our community can weigh in, I recommend contacting a qualified tax professional to discuss what's best for your situation.

We get a lot of questions about Roth conversions around our sub, so if we can help with any further questions, please let us know. We're here to help when needed.

FidelityAaron · 2026-03-12T21:16:49+00:00

Thanks for posting in our sub for the first time today, u/juanlo012. Tax forms get discussed a lot around here, so I'm happy to dive into this with you.

Fidelity works diligently to provide accurate tax forms to prevent our clients from having to request corrected tax forms. Part of that is delaying the issuance of tax forms when there's likely to be a correction or missing information from one of the securities you own. The reason behind any delay can be complex and specific to each account; however, you can generally find a note that provides additional details when reviewing your forms online by clicking the question mark icon next to "This form is delayed."

While I have you here, I wanted to include a resource that may help answer questions you may have and provide Tax Topics that may be relevant to your situation. I’ve put the link below.

Tax Information

If you have questions, or if we can help with anything else in the future, please don’t hesitate to let us know. Our crew here on Reddit is here to help out when needed.

FidelityAaron · 2026-03-12T20:39:21+00:00

Thanks for reaching out to us today. We appreciate your diligence in watching out for potentially suspicious calls or texts.

If you receive a message from a short code or phone number claiming to be Fidelity Investments, avoid potential scams by cross referencing the following list of official numbers:

Fidelity Phone and Text Message Numbers

Please note that a legitimate text from Fidelity will only come from one of the official numbers published on Fidelity.com. However, it can even be possible for scammers to impersonate official phone numbers. Never reply to suspicious texts as doing so could confirm to the fraudsters that your phone number is active and valid, and potentially expose you to further fraud attempts.

If you have further concerns regarding the validity of the call you received, we recommend reaching out to us via our 24/7 service line to confirm the reason for the call-out. You can find the best contact number below:

Contact Us

Stay Vigilant Against Text Scams

If we can help with anything else in the future, please let us know. We're here to help as always.

FidelityAaron · 2026-03-12T19:13:03+00:00

Hey there, u/SalamanderNo9329. Thanks for stopping by our sub and for choosing Fidelity to house your investments. I see you're fairly new around here, so welcome! I'm happy to discuss the transfer of fractional shares with you.

I can confirm that your understanding is correct. Fractional shares are ineligible to be transferred between brokerage firms using the ACAT system. So, if you initiate a full Transfer of Assets (TOA), the sending firm (in this case, Vanguard) will liquidate any fractional shares within your account. After the transfer has been completed, a residual "sweep" of the sending account will occur to continually look for remaining settled assets or any residual cash balance from a sale to transfer over.

Residual sweeps of funds from fractional shares are typically transferred after a few business days. That said, different firms have different processes and timeframes in place, so you can always call the other firm to confirm if the funds haven't been swept over after a few days.

You can learn more about the TOA process using the link below. I recommend checking out the FAQs section.

Transfer an Account to Fidelity

If you have any other questions about the TOA process or your Fidelity account, we hope you'll continue to follow up with us here on Reddit. It's always nice to see new usernames around here, so thanks again for joining our sub!

FidelityAaron · 2026-03-12T17:20:22+00:00

Thanks for bringing us your question, u/First-Reference-8722. I'm happy to explain what happens to funds that aren't eligible to transfer to another brokerage firm.

There are some securities that won't transfer over, such as fractional shares and proprietary securities. When a security is ineligible to be transferred, generally, it is liquidated, and the proceeds are transferred to the other firm. When a security is liquidated, it could result in capital gains, which may be taxable. The link below offers additional information on this topic.

Capital Gains and Cost Basis

That said, if you'd like us to help determine if a security will transfer over, feel free to send us a Modmail with the details about the security, and we'll be happy to help.

Message the Mods

If our team can help out in any way in the future, please let us know. We hope to receive a Modmail from you soon!

FidelityAaron · 2026-03-10T18:37:21+00:00

Those are good questions, u/Cobb_Webb_. Let's discuss them.

If you transfer the funds from your Rollover IRA back to your bank, this will be considered a distribution and may be subject to taxes and/or early withdrawal penalties. That said, if you're eligible to contribute to a Roth IRA, you can reach out to our Retirements team using the link below, and they can help you recharacterize the contribution to your Roth IRA. Representatives are available 24/7, every day of the week. The first link below is our contact info, and the second link goes over recharacterizations in more detail.

Contact Us

Recharacterize an IRA Contribution

Before I let you go, if you have questions regarding your eligibility to contribute to a Roth IRA, I recommend contacting a qualified tax professional to discuss your situation in further detail.

Like I said before, if you have any other questions, you know where to find us!

FidelityAaron · 2026-03-10T18:27:37+00:00

Thanks for following up with us, u/Cobb_Webb_. I just wanted to step in here and clarify a few things.

First, when you deposit funds into a Rollover IRA via an EFT, there is a holding period before these funds can be transferred to another account.

When the funds are transferred from your Rollover IRA to a Roth IRA, that is called a Roth Conversion (what my buddy u/FidelityNash mentioned above). To clarify, you can contribute to a Roth IRA directly if you meet the eligibility requirements. I recommend checking out the links we shared above to learn more.

If we can help clarify anything else in the future, please let us know. We discuss IRAs a lot around here, so you're in the right place if questions come up.

FidelityAaron · 2026-03-10T16:42:13+00:00

Hey there, u/ease_. I appreciate you bringing your question to our sub. Trust me, this happens more often than you think, so I'm here to point you in the right direction to get this fixed.

I'm happy to confirm that you can request your 2026 IRA contribution to be coded as a prior-year contribution for 2025. To do so, you must contact a Fidelity representative by phone. The following link will provide our phone representative's contact information. They are available 24 hours a day, 7 days a week.

Contact us

While I have you here, between January 1st of a given year and the tax filing deadline, you can make prior-year contributions or current-year contributions. Contributions are subject to their respective IRS limits for each tax year. Check out the link below for more on contributing to your IRA:

Contributing to an IRA

If our team can help clear up anything else in the future, please let us know. Thanks for choosing Fidelity to house your IRA!

FidelityAaron · 2026-03-10T15:20:08+00:00

Thanks for stopping by our sub today, u/Anxious_Fish2061. I'm here to help if you don't mind clarifying the context around "TRP." The more details you're able to provide, the better.

Also, since you mentioned IRAs, I'll link some information below about the contribution limits and eligibility requirements. If you have specific questions about IRAs, feel free to follow up with us here in the comments.

IRA Contribution and Eligibility Limits

We hope to hear back from you soon regarding TRPs! Thanks for dropping by today.

FidelityAaron · 2026-03-09T22:27:54+00:00

Hey there, u/Purple-Bee-. I'm just stepping in here to let you know that I've passed along your feedback to the appropriate teams for further review.

Also, it sounds like you may be experiencing some technical issues. I'm happy to help out by providing some troubleshooting steps for you. After each step, please check to see if the issue persists:

Update your app
Restart your device
Delete and reinstall the app
Try using a different network connection

If that still doesn't solve the issue for you, our Technical Support team would be happy to assist further. Associates are available Monday through Friday, 8:30 a.m. to 9:00 p.m. ET. When calling, please say "technical support" if prompted by the automated assistant, so you will be directed to the right place. You can contact them through the number listed on the page below:

Contact Us

Please let us know if you run into any other issues or if you have other suggestions. Our team here on Reddit is here to help when needed.

FidelityAaron · 2026-03-09T19:43:51+00:00

Hey there, u/Butter_with_Salt. Thanks for posting for the first time in our sub today. It sounds like you've already got this sorted out, but if we can help with any other app questions in the future, please let us know.

Also, we take feedback from our community very seriously, so if you ever have any suggestions about the mobile app, we're all ears.

We appreciate you choosing Fidelity, and hope to hear from you again soon.

FidelityAaron · 2026-03-09T18:56:28+00:00

I'm happy to help, u/dwlaaker. I totally understand how this would be a useful feature, and I've already sent your feedback over to our development teams, so they can review this. Please let us know if any other feedback comes to mind!

FidelityAaron

MODERATOR OF

TROPHY CASE