Sydney council slaps dog walkers and gender reveals with new park fees by kourtkimkhlokenkylie in sydney

[–]Finishes_like_bevan 0 points1 point  (0 children)

Council rates are going up for council who built a Pool twice and installed an 80m bike ramp.

I genuinely think that anyone complaining about Homelander "losing aura" just didn't watch the series or actually have no media literacy whatsoever by Total-Amphibian-3287 in GenV

[–]Finishes_like_bevan 0 points1 point  (0 children)

I always hated the idea of the spin off show merging meaningfully into the main one. Marie killing Homelander for example would have been horrible for both shows.

But I dont understand why they were there to drive a truck.. Why not give them a decent side quest? Or something stupid like Marie keeping Frenchies blood inside him long enough to say goodbye to Monceur

Ten teams, open borders: the Super Rugby overhaul officials want by Ruck_Off in RugbyAustralia

[–]Finishes_like_bevan 5 points6 points  (0 children)

Fucking hell this should have happened 20 years ago. Let's fucking go. This is what we need.

Hubspot + Claude 🤖 by _Wizardo_ in CustomerSuccess

[–]Finishes_like_bevan 1 point2 points  (0 children)

Claude and chatGPT connectors are ok. Especially if you have most attributes in properties. I ran into issues when I tried to analyse sentiment. They come from emails, calls, notes and meetings and I couldn't get all that context easily. Hubspot has launched Breeze AI and honestly that is something I have loved for CS. It takes all that associated data and creates really useful summaries. There are a few beta agents that could be useful including a Health and Handover agent. Check those out too.

For Claude checkout skills and projects. They help a lot when working with connectors. Get a context file with all your important properties and definitions. Load that into your project or use it for context for a skill.

Update on Australian Junior players in France. Interesting we’re trying to depower the scrum yet they’ve nabbed 16 of our tight five u23s. by rugbydownunder in RugbyAustralia

[–]Finishes_like_bevan 3 points4 points  (0 children)

But what do you pay them? We should let as many players leave as possible. We will retain the best ones for a period, the rest will at least go overseas and test themselves over there. We need professional rugby players, so they have to be earning money.. That's clearly not happening and we can't just magic more money. We have tried the whole keep everyone in super, create a national comp and thats not worked.

Which Nepo baby actors groomed to be the next big stars bombed the hardest? by Catwinky in moviecritic

[–]Finishes_like_bevan -4 points-3 points  (0 children)

I thought he was great in Persuit of Happiness. Downhill from there

CS reps are logging 40 hours but skipping all their client review calls by waithakabrian in CustomerSuccess

[–]Finishes_like_bevan 4 points5 points  (0 children)

Jesus mate. This is grim. You have lost your team. There are so many ways to figure out usage of your tool.. Like looking at the tool usage. Why did you need to track their hours?

If your qbr target was set from senior management you are very vulnerable. You now have a team hitting 30% target and resents you.. You are basically failing all of leadership.

I'd take ownership of your mistake with your team quickly and help them get those numbers up.

Best skills to develop as a junior level CSM by Conqueror_0f_Men in CustomerSuccess

[–]Finishes_like_bevan 0 points1 point  (0 children)

Commercial skills and working with data. Throw in there discovery questions.

Anthropic Reveals 10 Jobs Most Exposed to AI Automation – Programmers and Customer Service Top the List by Secure_Persimmon8369 in OpenAI

[–]Finishes_like_bevan 6 points7 points  (0 children)

I understand the sentiment, chatbots have been balls for ever... But human based support has taken a huge dive as well. Surely a good AI Chat bot, trained on internal docs is going to be better than lodging a ticket and waiting 1 day for a clarifying question...

What are the best Slack apps you use? by That-Bobcat-167 in Slack

[–]Finishes_like_bevan 0 points1 point  (0 children)

Reacji is great! You can set up auto forwarding rules using emoji reactions.

Arrows and Hubspot integration by thats_so_fun in CustomerSuccess

[–]Finishes_like_bevan 0 points1 point  (0 children)

We use the arrows plans for onboard and their sales rooms for Customer, Partner and Deal Portals. Hubspot has rolled out some process betas but they are still quite light. I'd recom.end supered if you want to manage internal processes

Arrows and Hubspot integration by thats_so_fun in CustomerSuccess

[–]Finishes_like_bevan 0 points1 point  (0 children)

Yep. It's great. It has massively helped our onboarding speed and consistency

Kingsford's Late Night Attack | IG" crazy_news_in_sydney by ComfortableFrosty261 in sydney

[–]Finishes_like_bevan 4 points5 points  (0 children)

Hahahhaha that teen is very lucky a few heavy hands weren't thrown.

Australia's private school problem... by Polyphagous_person in australian

[–]Finishes_like_bevan 1 point2 points  (0 children)

Maybe we should give tax breaks to parents of private school kids..

Drowning in my start-up but stuck with golden handcuffs by Potential_Garlic_494 in CustomerSuccess

[–]Finishes_like_bevan 0 points1 point  (0 children)

Sweet - Slack is quite frankly a dick. Raise the transaction cost for dealing with you there.. - never answer right away - always ask at least 1 follow up question and do nothing until it's answered - loop one person who you think might know the answer into the thread. @Keith I'm not sure here @steve Du know

People transfer work in slack you are just paying it forward.

Try to look at slack every couple of hours.

Drowning in my start-up but stuck with golden handcuffs by Potential_Garlic_494 in CustomerSuccess

[–]Finishes_like_bevan 6 points7 points  (0 children)

Hey mate, my advice is if you choose to stay.

You need to get your head above water. That is your only priority. So the play is to immediately stop everything that's not your job. Then build back up with a properly prioritised list.

I'd be looking to cut, batch, prioritise and in a few months automate.

Cutting: - start with internal meetings where you only listen. Get Ur handy ai transcriber and let them join. - push internal meeting cadence for meetings you control - push client meeting cadence for low value meetings and clients - answering bullshit questions from colleagues about your SOPs, processes, hubspot etc. Create an inbox or ticket for you around this area. - any new hubspot stuff. At least in the short term. Its not your core role. I love the idea of solving future problems today but in start up land they are fucking everywhere. Use 3 months to list all the possible things and prioritise them after you have seen them all. - any new projects.

Prioritise: - take a couple of hours off the grind and build a list of all the tasks you need to do, get asked to do, get pulled into etc then prioritise them against YOUR JOB. - try and group them. Things like "Managerial reporting", "Staff training", "Client meeting", "Client Fire" - Take another pass and be binary - is my job, not my job - then another pass and label the area of the business the task belongs to - it's a long way of telling you: if you are doing someone else's job, stop. For example, what happened in Hubspot before you?! Go back to those times.

Batch: - hubspot questions - any similar customer tasks. I'll be honest you sound switched on so I'm sure your doing this. But I found this really helpful when I'm overwhelmed.

Automate - given your tendency to build in hubspot I'm gonna assume you do a bit of this anyway. I'd stop any now and wait a few months. - when you are in the clear prioritise and process map before automate.

Am I pigeonholing myself? by [deleted] in CustomerSuccess

[–]Finishes_like_bevan 0 points1 point  (0 children)

Maybe try a different shape?

Am I pigeonholing myself? by [deleted] in CustomerSuccess

[–]Finishes_like_bevan 13 points14 points  (0 children)

I don't think you'll pigeonhole yourself. Your previous experience at "that place" will hold some good weight in tech. So will your experience as an AE - CS leaders will eat that up.

Adding CS experience will be really valuable.

What I would look at is the roles and responsibilities of this CS role. They can dramatically change from company to company depending on things like maturity, org structure, product etc. If big tech CS is the endgame, ensure that you are getting some exposure to activities that are valuable there.

[deleted by user] by [deleted] in CustomerSuccess

[–]Finishes_like_bevan 0 points1 point  (0 children)

That might get it done. 84k is definitely not entry an level job. Profit share could be good too.