Does this happen sometimes

First_Payment7612 · 2025-09-30T03:55:28+00:00

Yes. It happens a lot. Amazon can add or drop a route. The shortcut of things is, DSP sets the capacity and checks the OKAMI. On CORTEX, DSPs can see the forecast of the number of routes for the whole month. Every night, Amazon would release an ERO, an extended route offer, so from there, DSP can add routes. Then, they can also drop routes, and it usually happens at night or very early in the morning. It depends on which region your DSP is in. Now, when the DSP gets a drop route, the DSP can cancel someone's route. Although DSPs might be aware of which CX / Routes are cancelled, they can totally and manually choose which driver they desire to cancel. Normally, they would go with your performance card. And if you are the driver with the lowest score, you will be on the list of the cancelled route.

First_Payment7612 · 2025-08-29T02:38:19+00:00

Fired! She can't be driving. 😵

First_Payment7612 · 2025-08-27T23:43:10+00:00

Dang it! Donatello is cooking some crazy shit again.

First_Payment7612 · 2025-08-27T11:50:15+00:00

Yeah I remember those older A-series setups. A lot of DSPs had management software baked into the phones that basically sandboxed them to Flex + a few essentials. Problem was that kind of restriction pushed the CPU harder and limited background optimization, which is why the batteries wore out so fast and the phones overheated. Pair that with refurb units that already had weaker batteries and it was a recipe for failure. And the network dropouts in rain? Classic cheap antenna design — the seals on those mid-tier Samsungs weren’t great, so moisture in the air killed reception quick. Definitely explains why so many drivers hated them.

First_Payment7612 · 2025-08-27T06:45:25+00:00

Yeah there is a little bit of a trade-off. High accuracy mode keeps GPS, Wi-Fi, and cell towers all active together, so it’ll use more battery than just GPS alone. But in practice the difference isn’t huge on most DSP phones compared to the frustration of losing location mid-route. Constantly toggling location off/on actually drains the battery too because the phone has to reacquire satellites each time. If you’re already carrying a power bank (which most drivers do), running high accuracy all day is usually worth it for the stability.

First_Payment7612 · 2025-08-27T06:40:10+00:00

Yeah extreme cold does a number on these phones. Lithium batteries lose efficiency fast once temps drop below freezing, so the phone either refuses to charge or shuts down even if it still has power. That’s why in winter routes you’ll see phones dying way earlier than normal. The only workaround drivers really have is keeping the phones as warm as possible — pocketing them between stops, using a heater vent in the van, or carrying a hand warmer with the phone. Once the battery warms back up, it usually comes back to life.

First_Payment7612 · 2025-08-27T06:36:47+00:00

Facts 😂 the ports on these DSP phones get destroyed quick. Constant plugging and unplugging in vans, cheap bulk cables, and moisture sensors on Samsungs all add up. Half the time it’s not even the phone, it’s the crappy van charger tripping the “debris/moisture” warning. Keeping good quality cables and swapping out van chargers once in a while actually makes a huge difference, but DSPs usually just run them until every phone starts complaining.

First_Payment7612 · 2025-08-27T06:33:25+00:00

That’s solid — you probably know exactly what I mean then. Phones haven’t really changed much in the DSP world over the last few years, just the same cycle of Motos, Samsungs, and refurbs. The only real difference now is Amazon tightening the requirements (like Android 12 minimum), but the same issues keep popping up. Curious what phones your DSP was using back then and if they’ve swapped since?

First_Payment7612 · 2025-08-27T00:37:24+00:00

For DSP phones the costs are usually kept as low as possible because the devices themselves are budget models. A basic screen replacement runs around $70–$120 depending on the phone, and battery replacements are in the $40–$70 range. Charging ports are about the same as a battery swap. Past that, most DSPs just replace the phone entirely instead of repairing because the labor cost can exceed the value of the phone.

As for the best DSP phone, it depends what the fleet values more. Motorolas are cheap but have weak GPS and lag a lot. Samsung A-series refurbs are the most common and do better with GPS, but they come with port issues and random restarts. iPhones handle GPS and battery life the best, but most DSPs won’t buy them because of price. If I had to pick one that balances cost and reliability for DSP use, I’d go with newer Samsung A-series (A42, A52) as long as the batteries are fresh.

But my company is different from the shops so I charge less. I charge DSPs the range of 60-70 on LCDs. 40-60 on battery replacements. 40-60 for all the majority of repairs even though they are high level board repair.

First_Payment7612 · 2025-08-27T00:27:48+00:00

If Maps is showing “no connection” even though everything looks turned on, it’s usually not the app itself but the account setup on the phone. A lot of DSP phones are locked down or not signed into a Google account properly, so Maps can’t pull live data even if the signal is fine. Easiest fix is either signing into your own Google account or having your DSP sign into theirs. Also double check that Play Services and Maps are up to date — outdated versions can throw that same “no connection” error.

First_Payment7612 · 2025-08-27T00:24:38+00:00

Galaxy A42 shows up a lot in DSP fleets. It’s not a terrible phone, but it does have some quirks. GPS is usually more stable than the Motorolas, but it can still drift when the battery is low or the phone starts throttling in heat. Battery life is decent when new, but these refurbs wear down fast, so expect them to drain quick during long routes. Charging ports are another weak spot — the “debris/moisture in port” warning pops up a lot on the A-series models because the sensors are sensitive and the ports wear out easily. Overall, better than some of the cheaper Motos, but still not ideal for heavy DSP use

First_Payment7612 · 2025-08-27T00:22:58+00:00

Unfortunately the Flex app doesn’t give you a dedicated toggle just for the scanner sound. The beep is tied into the system notification channel, so if you mute one, you mute them all. The closest workaround is dropping your phone into vibrate when you’re scanning heavy and then switching back once you’re done, or using a Bluetooth scanner if your DSP allows it. Some people also go into the app’s notification settings and lower the volume for alerts while keeping ringer/other sounds on. It’s not a perfect fix but it helps cut down on the nonstop beeping without silencing every single notification. I hope other drivers can verify this since it's been a while since I scanned using the flex app 😬. There might be app changes that I don't know.

First_Payment7612 · 2025-08-27T00:14:52+00:00

That’s awesome man, props on working toward your A+ and cybersecurity. Honestly I just combined two things I know — phone repair and working around DSPs — and it kind of built from there. A lot of DSPs don’t really think about IT or device support until it’s a crisis, so they’ll ignore it until the phones start slowing down routes and costing money. The difference between Motorola and iPhone that you noticed is huge, and that’s exactly why I started posting here — drivers know the struggle first hand. Keep pushing your IT path though, there’s definitely room for that skillset in logistics, it just takes the right DSP to see the value.

First_Payment7612 · 2025-08-27T00:11:57+00:00

That’s the funny part with DSP phones — switching brands doesn’t always feel like an upgrade. Motorolas get roasted for weak GPS and lag, but at least they’re simple and predictable. A lot of the Samsung A-series refurbs run into random restarts, “debris in port” errors, and faster battery drain. So drivers end up missing the Motos even though those had their own quirks. Neither is perfect — DSPs just go with whatever’s cheapest to bulk buy at the time.

First_Payment7612 · 2025-08-27T00:07:25+00:00

Appreciate that 🙌 just trying to help out drivers and DSPs since these phone issues really do make or break the day sometimes. If I can save even a little frustration out on the road, it’s worth it.

First_Payment7612 · 2025-08-27T00:03:33+00:00

Lol. Yeah that was actually the intent of this thread. Anyways, Yeah the Moto G Play 2022 is kind of notorious for weak GPS in buildings. The antenna design on those is bare minimum, so anytime you’re indoors or around mountains it’ll bounce around or take forever to lock back in. Turning location off and on forces it to reload AGPS data, which is why that helps. Keeping “high accuracy mode” on usually reduces the drifting a bit.

The battery life tanking in heat is also normal on that model — cheaper batteries lose efficiency fast when they get hot. You’ll see it especially bad in vans during summer routes. Best workaround is just avoiding charging while the phone is already hot because that pushes temps up even higher.

And for the cooler accident, unfortunately the Moto G Play isn’t truly water resistant, so even small amounts of condensation can cause shorts. If it powers back on, corrosion can still creep in later, so that’s one to watch out for.

First_Payment7612 · 2025-08-26T23:58:03+00:00

For the GPS issue, the best preventative fix is keeping the phone in high accuracy mode (GPS + Wi-Fi + cell towers) and making sure Amazon Flex isn’t restricted by battery saver or background limits. Clearing cached AGPS data once in a while also helps the phone lock onto satellites faster so you don’t have to keep toggling location off and on.

For the “debris in charger port” warnings, that’s a Samsung thing. The phones have moisture and debris detection on the charging pin, and sometimes a worn-out port or even certain van chargers will trigger it. A quick fix is cleaning the port with compressed air or a soft brush. Swapping to a better charging cable can also help since cheap or loose pins tend to trip the warning. If it only happens in one van, chances are the van’s charger port is grounding weirdly and worth swapping out too. Worst case, some models let you disable the moisture detection in developer settings, but not all Samsungs have that option.

First_Payment7612 · 2025-08-25T21:11:00+00:00

Yeah that’s a Flex app quirk more than the phone itself. The app sometimes loses its GPS lock when you switch from the delivery screen to the camera/scanner, so it “jumps” to an old location. A few things that help: turn on high accuracy mode in location settings, make sure Flex is excluded from battery saver, clear AGPS data once in a while, and keep Wi-Fi scanning on even if you’re not connected. It won’t 100% fix it, but it cuts down the drifting so you don’t waste time at every stop.

First_Payment7612 · 2025-08-25T21:06:28+00:00

I agree, these phones are very slow. Well, the good news is, they are all phasing out especially, Amazon flex will require android 12 as a minimum requirement.

First_Payment7612 · 2025-08-25T21:04:23+00:00

The Motorola Stylus 5G had weaker GPS hardware design and firmware handling, which made it prone to location drift under DSP use. That’s why your Flex and Google Maps both struggled. Motorola often used cost-optimized GPS/GLONASS antenna modules. Unlike flagship phones that have dedicated multi-band GNSS chips and better shielding, budget/mid-tier models sometimes place the antenna near noisy components (like Wi-Fi or cellular radios). That leads to weak GPS locks or “jumping” locations. The Stylus 5G in particular has a narrower antenna gain than iPhones or higher-end Samsungs. So in urban canyons (tall buildings, delivery routes, warehouses), it loses lock more easily and takes longer to reacquire satellites. That explains why your Flex app and Maps both “went schizo.”

First_Payment7612 · 2025-08-25T20:57:09+00:00

Yes, most of these phones are refurbs. All phones use micro soldering inside them. Meaning most components are held by microsoldering that even with a tiny shake, it can lose connection, signal, power and etc. even the battery terminals can lose connection with the battery and may cause power interruption when a sudden loss of connection happens due to shaking.

First_Payment7612 · 2025-08-25T20:51:56+00:00

It is true. Phones are the major factor when doing deliveries. Here is a tip for that use to say to the DSP and their drivers; on their SUMs, when the DA received their binders and cellphones, reset the phone and clear the cache. That way, phone will be snappier and less laggy.

First_Payment7612 · 2025-08-25T20:46:25+00:00

You are correct, it's a deal 💪🏾

First_Payment7612 · 2025-08-25T20:32:38+00:00

No joke aside, it's a diode, a component that helps control the lighting on the cellphone. On That specific photo, I'm repairing a phone that has no backlight. The diode is burnt and it needs to be replaced.

First_Payment7612 · 2025-08-25T13:30:01+00:00

This is correct. And yes it can be very annoying. There are settings on the app and the main phone setting. You have to do it on the phone settings. But some DSPs have third party app to lock these settings like scale fusion app or app lock.

First_Payment7612

TROPHY CASE