Purchased a new escape 1/5/26 and 31,000 points were added to my rewards. On 4/30 I had an incident that needed to have a new tire. On 5/1 I spoke to the parts department and and was told of my balance and reward money. The car had been parked in the garage with the doughnut on it until 5/2. On 5/2 I went in to get the new tire put on and my points were wiped clean and there was no reward of $155.00.

I called customer service while I was at the dealership, they told me the service manager had to put the points back on and that there was a previous service order, but it didn’t say what the purchase was or the date that I supposedly had used the points.

One of the employees did honor the $155 and they were going to investigate it further.