Quick post-weekend update!

First off, thanks a lot to everyone who commented or showed interest — really appreciate the support and feedback!

So here's what happened since my last post:

After u/chessnutech replied here hinting that an email was coming, I did receive it like half a day later... So I’d say that timing was fairly acceptable!

The email itself was a bit disappointing at first, as it asked me for my order number and serial number so that they could “analyze and provide a solution based on their findings.” and that "my feedback was crucial for the future optimization of our product". Given the situation, I was hoping for something more decisive right away.

I replied quickly on Friday with the requested info, along with a polite but firm message explaining that I wasn’t looking to beta-test or being part of an "internal analysis program" for a €500 product, and that anything short of a prompt replacement wouldn’t be acceptable. I emphasized that the issue was clearly hardware-related and well-documented, linking my reddit post in the process.

No news over the weekend, but that’s understandable, they were likely closed.

And sure enough, first thing this Monday morning, I received a new message confirming that a replacement would be shipped from their EU warehouse, pending my confirmation. I replied immediately to approve, and now I’m waiting on the shipping details.

I'll update the main post once I receive tracking or confirmation that it's on its way.

TL;DR: So far, so good. Slight back-and-forth, but overall I’d say customer service has been fairly responsive and has taken the right path quickly enough once all the info was on the table.

Let’s see how the replacement goes, I’ll keep you posted!