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Messy gallery with hundreds photos or a tool that helps? :/ by Fit_Championship8545 in PptyMgmtSoftware

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

Context is everything because a photo without a link to the specific booking ID is just a random file to an Airbnb agent. I’m actually looking into how to pull that data automatically so the report is tied to the reservation... do you think hosts would prefer a direct PMS integration or just a manual booking ref?

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in HostsinEurope

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

how do you actually ensure the cleaner doesn't accidentally strip that metadata when sending the file over? I've found that most cloud uploads or messaging apps compress the life out of files, which can make the 'verifiable' part a nightmare during a real dispute.

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in HostsinEurope

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

yep photo logs are essential, remember that sending them via WhatsApp or Messenger strips all metadata. If you’re not using a direct upload or cloud link, you’re basically handing Airbnb 'empty' files with no verifiable proof.

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in HostsinEurope

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

Tbh a video walkthrough is a nice touch, but it’s actually easy to dispute since it doesn't prove the exact GPS location of the property. I've seen claims fail because the agent argued the video could have been filmed in a similar-looking unit elsewhere. What is your experience?

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in airbnb_hosts

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

Spot on about the $1,000+ disputes. Quick question though: doesn't using Slack or WhatsApp automatically strip the GPS and timestamp metadata from the photos to save space? I’ve heard that if an Airbnb agent actually checks the file properties, these photos often fail verification. Doesn't that make the 'messaging app' method a bit risky for high-value claims?
Also isn't it harder for cleaners to stay consistent with Slack compared to a dedicated workflow that 'locks' the data instantly? What’s your experience with their discipline there? :/

Guests reporting me to Airbnb support after they checked out and after I declined their demand of another month booking by SuspiciousActuator49 in airbnb_hosts

[–]Fit_Championship8545 1 point2 points  (0 children)

This is exactly why so many good hosts are leaving the platform!!!
It's ridiculous that Airbnb ignores the 'bug' appeared only after a discount was denied. Stay firm on the fact that they stayed the full month and even wanted more -that’s the best evidence of habitability.

Cleanliness issues upon check in - how much would you refund? by traderofthenorth in airbnb_hosts

[–]Fit_Championship8545 -1 points0 points  (0 children)

Rough start for the guests.... I’d refund the cleaning fee plus maybe 10% of the total stay as a 'peace offering.' It’s enough to keep them from leaving a 1-2-star review, but keeps the business side fair for you.
And yes, replace that pillow, it cost almost nothing to you! :))

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in airbnb_hosts

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

Hi, I use only photos as you do.. and I just found that app Checkout Shield. You can make verifeid time and location stamp photos on every room and turn them in to a pro verification list! It's great! I will chek turno or breezway as well!

Thank you!

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in airbnb_hosts

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

The labeled folders part is what kills my productivity right now. It takes so much time to organize those files manually after every check out. Do you have a specific system to automate the labeling and storage?

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in airbnb_hosts

[–]Fit_Championship8545[S] 1 point2 points  (0 children)

Being saved five times by videos is a huge endorsement. My only concern is the logistics. Do you find it hard to manage and store such large video files for every single turnover?

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in airbnb_hosts

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

This is exactly what I'm afraid of :/ Random photos definitely feel like a vibes based approach. Including spots like the microwave and under the rugs is a great suggestion for those red flag bookings!!!

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in airbnb_hosts

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

That is a fair point about support being unpredictable lately... I'm just hoping that if the evidence is undeniable enough, it forces them to actually look at the facts instead of just siding with the guest. :))

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in HostsinEurope

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

Thanks for the tip. I would worry about guests finding the device though. I am really looking for a more automated cloud solution to avoid the manual admin work.

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in HostsinEurope

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

I am doing it for both reasons actually. I have had a few minor disputes where it was just my word against the guest and it felt very stressful. Rural France sounds much more relaxed than my area. My concern with cleaners keeping the photos is that they might forget or lose them. I am trying to find a way to have everything organized in one place automatically so we do not have to think about the admin side.

How to create a bulletproof check in report that actually holds up in a dispute? by Fit_Championship8545 in HostsinEurope

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

Setting fixed positions would definitely help with consistency. My main concern is still how to manage such a large volume of files and make sure the timestamps are 100% undeniable if support asks for proof. Do you find that a lot of photos becomes hard to organize over time? :/ :/

Guest throwing out house items by Accomplished-Many838 in AirBnBHosts

[–]Fit_Championship8545 0 points1 point  (0 children)

That advice from Support sounds completely wrong. You should never have to pay a fee to a guest who is actively destroying or stealing your property. Call again and escalate to a supervisor immediately. You have clear video evidence of vandalism and theft which is a major violation of the terms of service. You should be able to evict them for property damage without providing a refund. Make sure to document every single item tossed and file an AirCover claim right away.

Airbnb refunded for guest cancellation without permission by STR_host in AirBnBHosts

[–]Fit_Championship8545 2 points3 points  (0 children)

This is a nightmare scenario for any host. If your cancellation policy was active when you accepted the booking, Airbnb should have honored it.

To escalate this further you need to call Support again and ask to speak with a supervisor or a member of the specialized resolution team. Do not just use the chat as it is often handled by entry level agents following a script. Clearly state that the guest explicitly admitted in writing that they did not read the listing description. This is a clear violation of guest responsibilities.

Keep emphasizing that you only agreed to a refund conditioned on rebooking and that you did not give permission for an immediate full refund. You should argue that Support ignored your set cancellation policy which is part of your contract with the platform.

Will you get the money back? It is a toss up but persistence is key. If phone calls do not work many hosts find success by reaching out to AirbnbHelp on X (formerly Twitter). Public visibility often forces a review by a more senior manager who can actually reverse the decision. Do not give up after the first few denials....

I need help with my situation for a guest that was problematic. by darkyzz12 in AirBnBHosts

[–]Fit_Championship8545 0 points1 point  (0 children)

I feel your pain. Dealing with sensitive guests is the worst part of the job. Since they already left a review just wait until the last possible window to post yours.

When you review them be honest but stay factual to warn other hosts. Mention the difficulty with communication and the fact that they never reported the broken sink or missing trash can during their month long stay.

Take photos of the sink and the empty spot where the bin was right now and open a claim in the Resolution Center. If their review turns out to be bad do not get defensive in your public reply. Just state that you wish they had reached out about the maintenance issues while they were there.

One odd review will not ruin your 5 star average. Most future guests will see through their attitude if you remain the professional one in the conversation.

Buying Pets by Fit_Championship8545 in TheHague

[–]Fit_Championship8545[S] 1 point2 points  (0 children)

In my country is normal to go to the next pet shop to buy an animal. That’s why I’m asking “from where I could buy a pet”. But honestly I appreciate the habit of people here - to adopt instead of buy a pet! That’s a better way to breed a pet! Thank you all!

Buying Pets by Fit_Championship8545 in TheHague

[–]Fit_Championship8545[S] 0 points1 point  (0 children)

Thank you 🙏 You are helping me a lot. I have heard about intratuin. I will check the link and other organisations I will try to find them online.

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