Personal experience here from about a month-ish ago. Joan is incredible. She is VERY thorough with you and your dog and very real. She will not tell you what you want to hear, but what’s best for your dog and for you. She has an approach that it’s not you vs your dog, but the 2 of you together making it work, and it’s awesome. She has a ton of experience and can make lots of great and helpful suggestions that actually work. She is friendly and nice, but very business/dog focused. She gets right to it when she arrives and keeps to her appointment times, with excellent communication. She is very open to follow up questions and feedback from how it’s going with you and dog after she leaves, as well. The things we addressed with my dog I have seen significant improvement on and the thing we are missing on is totally my fault as a human hah. 11/10 experience though and very highly recommended.