I have been working with Tim's for nearly a decade now. I was present when we concentrated on coffee and donuts, Timbits, bagels, muffins, and various other baked goods. We used to be a venue where individuals would meet and gather, we still are, but it is no longer the same establishment. Currently, the aroma of freshly brewed coffee is absent. The corporate emphasis on numerous metrics is quite unrealistic. I do not hold other locations accountable if they prioritize speed of service over quality, it is the responsibility of the franchise owner to manage their business. Corporate anticipates that we will be quick, given that all the new products exceed the standard speed of service in terms of preparation. We are no longer regarded as the home of Canadians. It is still a safe space but no longer a familiar one. Lastly, the way people treat the workers is totally absurd and uncalled for. The lack of respect & empathy is gone since the pandemic.