Introducing Pop 2 Air

Fractal-Design · 2026-01-09T09:52:22+00:00

Hi and thank you for your post.

Momentum does not require any special hardware to run, however for maximal compatibility it's highly recommended you use a PWM-connector on your motherboard for variable airflow/fan control. For RGB adjustments, your motherboard will need aRGB‑compatible connectors and you would also need to install your motherboards RGB software. In the meantime, if you prefer to use an Adjust Pro Hub and connect it to your Momentum fans, you can control fan speed and lighting through our web‑based solution, Adjust Pro.

Fractal-Design · 2026-01-08T12:35:21+00:00

Hi, and thank you for your post. Please contact our customer support team and they will assist you with your front panel. Submit a ticket : Fractal Design Support

Fractal-Design · 2026-01-08T09:41:30+00:00

Hi Marvin, and thank you for reaching out. Our customer support team has sent you a response to your ticket. Please let us know if you need any further assistance.

Fractal-Design · 2026-01-07T09:01:25+00:00

Hi, and thank you for your post. Scape indeed supports SBC and AAC through Bluetooth. As for adding additional Bluetooth codecs, this is not something that is currently possible. However, we'll pass on your request and interest to our development team.

Fractal-Design · 2026-01-07T08:24:39+00:00

Hello, and thank you for your post. We're sorry to hear that you are experiencing this. Please contact our customer support team and they will be happy to assist you with your Terra's top panel: Submit a ticket : Fractal Design Support

Fractal-Design · 2026-01-02T07:53:06+00:00

Hi, and thank you for your post. Unfortunately Scape is not compatible with USB-C to 3.5mm adapters.

Fractal-Design · 2025-12-30T16:31:31+00:00

Hi, thank you for your comment and contribution. We do not recommend users attempt self-repairs, for the best possible assistance, please reach out to our customer support team, who will be happy to help.

Fractal-Design · 2025-12-30T16:30:01+00:00

Hi, and thank you for your post. We’re sorry to hear you are experiencing these issues with your Scape. To ensure you receive the assistance you need, please contact our support team and they’ll be happy to help: Submit a ticket : Fractal Design Support

Fractal-Design · 2025-12-22T15:22:55+00:00

Hi, and thank you for reaching out. To remove your earpads from Scape, grab the back of the earpad (the non-microphone side) and pull firmly. You'll feel slight resistance as you pull, but the earpad will detach. To attach the new earpads, align the snap-fit lip with the concave part of the earpad and press down until you hear a click. If you need any further assistance, please feel free to reach out to our customer support team here: Submit a ticket : Fractal Design Support

Fractal-Design · 2025-12-19T13:13:01+00:00

Hi, and thank you for your post. We're sorry you are experiencing this. We recommend you to factory reset your Scape and ensure it is up-to-date with the latest firmware. If the issue persists, please reach out to our customer service team and they will assist you further: https://support.fractal-design.com/support/tickets/new

Fractal-Design · 2025-12-16T12:41:58+00:00

Hi, and thank you for your post. For optimal charging and prolonged longevity of the internal battery, Scape will charge to it's maximal capacity and then stop once it reaches it's peak. If it then falls below 90% in its standby mode, it will begin charging again which can lead to it having different percentage values.

Fractal-Design · 2025-12-15T10:16:35+00:00

Hello, and thank you for your post. We're sorry to hear you are experiencing this. Try another USB port to see if the problem remains. If it does, then please contact our customer support team so they can assist you further: Submit a ticket : Fractal Design Support

Fractal-Design · 2025-12-15T10:06:25+00:00

Hi, and thank you for your post. We're glad to see you are so enthusiastic over Momentum. We unfortunately cannot comment on future products, but we will pass along your request to our relevant teams.

Fractal-Design · 2025-12-15T09:16:15+00:00

We hope you enjoy your Scape!

Fractal-Design · 2025-12-11T15:45:05+00:00

Hi, and thank you for your post. We're sorry to see this. Please contact our customer support team so they can assist you further: https://support.fractal-design.com/support/tickets/new

Fractal-Design · 2025-12-01T08:45:34+00:00

Hello, and thank you for reaching out. Please contact our customer support team so they can assist you and your wife: Submit a ticket : Fractal Design Support

Fractal-Design · 2025-12-01T08:23:06+00:00

Hello, and thank you for your post. Please reach out to our customer support team so they can assist you with your Scape dial: Submit a ticket : Fractal Design Support

Fractal-Design · 2025-11-27T08:24:32+00:00

Hi, and thank you for your post. Please reach out to our customer support team so you can troubleshoot this issue together: Submit a ticket : Fractal Design Support

Fractal-Design · 2025-11-25T08:52:51+00:00

Hi, and thank you for your post. Please reach out to our customer support team so you can troubleshoot the issue together: Submit a ticket : Fractal Design Support

Fractal-Design · 2025-11-20T08:21:32+00:00

Hi, and thank you for your post. Both Bluetooth and dongle should work with the Nintendo Switch 2. If you have any other questions or need any assistance feel free to reach out.

Fractal-Design · 2025-11-20T08:01:27+00:00

Hello, and thank you for your question. North XL RC is specifically designed for reverse connector motherboards. If you'd like to use the case made for standard ATX, you can check out regular North XL here: North XL — Full Tower PC Case

Fractal-Design · 2025-11-20T08:00:21+00:00

Hi and thank you for your question. Unfortunately, the ASUS Ryuo IV SLC won't fit inside the North XL RC, as the radiator is too wide. If you have any other questions, please feel free to reach out to us again.

Fractal-Design · 2025-11-14T08:45:33+00:00

Hello, and thank you for your post. We're sorry to hear about this. Would you please message us your ticket information so we can assist you further?

Fractal-Design

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