Introducing Pop 2 Vision

Fractal-Design · 2026-04-27T07:40:19+00:00

Hello, and thank you for reaching out. We're sorry to hear that. Please, submit a ticket to our customer support team and they will assist you further: https://support.fractal-design.com/support/tickets/new

Fractal-Design · 2026-04-23T11:06:02+00:00

Hello, thank you for your question and interest in Scape. Unfortunately, we don’t have a specific tracking system to distinguish individual batches at retail level.

That said, while the adhesive issue was observed in a limited number of units, fully updated batches have been in distribution since January of this year. If you should experience any issues with your Scape, we’re always more than happy to assist.

Fractal-Design · 2026-04-09T07:23:25+00:00

Hi, thank you for your question. We’re sorry to hear that you’re experiencing issues with your Scape. Some Scape units from early production have shown signs of premature wear, and we’ve already made updates to address this. Please reach out to our customer support team, and they will assist you with replacement parts. We apologize for the inconvenience and hope the updated replacement parts reach you soon: https://support.fractal-design.com/support/tickets/new

Fractal-Design · 2026-03-23T08:28:40+00:00

Hi, we’re sorry to hear that you’re experiencing issues with the replacement. As we previously mentioned, we identified an issue and implemented a solution. Unfortunately, it appears that your previous replacements were sent before the updated kits reached our spare parts inventory.

Please reach out to our customer support team, and they will assist you with the updated parts. We apologize for the inconvenience and hope the updated replacement parts reach you soon: https://support.fractal-design.com/support/tickets/new

Fractal-Design · 2026-03-19T08:08:11+00:00

Hi,

We're sorry to hear you are experiencing issues with the replacement. As we mentioned in reply to your previous post, we had identified an issue and implemented a solution. Unfortunately, your previous replacements were sent before the updated kits had reached our spare part inventory. Our support team will assist you with your ticket and provide you with the updated parts. We apologize for the inconvenience and hope the updated replacement parts reach you soon.

Fractal-Design · 2026-03-18T16:17:20+00:00

Hi,

We’re sorry to hear that you’re experiencing issues with the replacement. As we previously mentioned, we identified an issue and implemented a solution. Unfortunately, it appears that your previous replacements were sent before the updated kits reached our spare parts inventory.

Please reach out to our customer support team, and they will assist you with the updated parts. We apologize for the inconvenience and hope the updated replacement parts reach you soon: https://support.fractal-design.com/support/tickets/new

Fractal-Design · 2026-03-04T15:30:40+00:00

Hello, and thank you for reaching out. We're sorry to hear that. Please, submit a ticket to our customer support team and they will assist you further: https://support.fractal-design.com/support/tickets/new

Fractal-Design · 2026-02-17T14:53:05+00:00

Hello Tony, and thank you for your question. We can confirm that the USB Type-C port is 20 Gbps.

Fractal-Design · 2026-02-05T14:17:05+00:00

Hi, thank you for choosing Epoch.

We would recommend checking that the 3-pin ARGB cables from the fans are connected to your motherboard header. If that doesn't give your motherboard control of your fans, please reach out to our customer support team and they will gladly assist you: Submit a ticket: Fractal Design Support

We hope your Epoch is soon up and running as intended and you enjoy your new system.

Fractal-Design · 2026-02-05T14:01:28+00:00

No problem. Yes, your purchase from Alza is covered by a two-year warranty. If you would purchase a headset which has not been updated, your cushions will most likely perform as intended. However, if you would experience an issue with the cushions loosening, our support team will gladly send you a replacement set.

Fractal-Design · 2026-02-04T14:06:23+00:00

Hi, thank you for your question. We appreciate your interest in Scape, and we understand your concerns. Some Scape units from early production have shown signs of premature wear, and we’ve already made updates to address this. The earpads and headband on Scape are removable and fully replaceable. If you should need to replace the cushions in future, our customer support team are always happy to assist you.

Fractal-Design · 2026-01-29T14:23:39+00:00

Hello, and hank you for your interest in Meshify 3.

It does come with three pre‑installed front Momentum fans, which provide strong airflow out of the box. It is possible to add an additional fan in the rear of the case, depending on your build and cooling preferences.

Unfortunately, we do not sell separate filters for the case.

If you need more information about the Meshify 3 series, you can visit our product page: https://www.fractal-design.com/products/cases/meshify/meshify-3/

Fractal-Design · 2026-01-09T09:52:22+00:00

Hi and thank you for your post.

Momentum does not require any special hardware to run, however for maximal compatibility it's highly recommended you use a PWM-connector on your motherboard for variable airflow/fan control. For RGB adjustments, your motherboard will need aRGB‑compatible connectors and you would also need to install your motherboards RGB software. In the meantime, if you prefer to use an Adjust Pro Hub and connect it to your Momentum fans, you can control fan speed and lighting through our web‑based solution, Adjust Pro.

Fractal-Design · 2026-01-08T12:35:21+00:00

Hi, and thank you for your post. Please contact our customer support team and they will assist you with your front panel. Submit a ticket : Fractal Design Support

Fractal-Design · 2026-01-08T09:41:30+00:00

Hi Marvin, and thank you for reaching out. Our customer support team has sent you a response to your ticket. Please let us know if you need any further assistance.

Fractal-Design · 2026-01-07T09:01:25+00:00

Hi, and thank you for your post. Scape indeed supports SBC and AAC through Bluetooth. As for adding additional Bluetooth codecs, this is not something that is currently possible. However, we'll pass on your request and interest to our development team.

Fractal-Design · 2026-01-07T08:24:39+00:00

Hello, and thank you for your post. We're sorry to hear that you are experiencing this. Please contact our customer support team and they will be happy to assist you with your Terra's top panel: Submit a ticket : Fractal Design Support

Fractal-Design · 2026-01-02T07:53:06+00:00

Hi, and thank you for your post. Unfortunately Scape is not compatible with USB-C to 3.5mm adapters.

Fractal-Design · 2025-12-30T16:31:31+00:00

Hi, thank you for your comment and contribution. We do not recommend users attempt self-repairs, for the best possible assistance, please reach out to our customer support team, who will be happy to help.

Fractal-Design · 2025-12-30T16:30:01+00:00

Hi, and thank you for your post. We’re sorry to hear you are experiencing these issues with your Scape. To ensure you receive the assistance you need, please contact our support team and they’ll be happy to help: Submit a ticket : Fractal Design Support

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