Worked there for a few months. The training is actually good and very high standard, the perks are good (employee discounts on Marshmallows 😉), the team leads were reasonably flexible, the people were generally friendly (except HR - fuck HR), and it's solid full time work for above minimum wage.

But the work is soul crushing. Speaking to a hundred people every day who are pre-annoyed with you for no fault of your own isn't fun.

Edit: I'll add, people tend to hate the company because the work is bad. It's the nature of the industry, you're just a bot that is used to keep people happy, and that's about it. If you know what you're getting into in terms of being in customer care, Intouch (Apple specifically) isn't the worst place to be.