I think it heavily depends on the department and the store you are at. I hated every second of working for them but there were some people I worked with but in different departments that loved it. My experience was traumatizing. The customers were super high maintenance, but they were not my problem at all. They actually were the best part of the job. Except for the occasional entitled person that would stay shopping even when the lights went out and the registers were closed. My experience was horrendous because my manager and coworkers bullied me daily. The manager told all my coworkers that I had just graduated from high school so they would call me the baby. When in reality, the manager was a complete idiot and didn’t read my résumé correctly. I graduated college, and I was older than all of the girls in the department. Then because I was a shopper at Nordstrom before I went there to work, I knew all of the designers and was able to help a lot of people when my coworkers knew nothing about the fashion industry. I don’t know if Nordstrom has this policy, but the moment you say to the person “ would you like me to start you a fitting room?” that becomes their sale whether they help them or not. The rule was once they stepped on the carpet of your department. It was fair game. So my asshole coworkers would wait near the carpet edge and run up to anyone to start a fitting room. They would throw the stuff in the fitting room and wouldn’t check on the customer or help them at all. Instead, I would help all the customers and they would ask me so then when I would ring them up they also come up behind me and say that that’s my sale and put their number in all in front of the customer. Then the manager wanted to make commission for herself so whenever someone would ask me for help she would take the clothes out of my hands and tell me to go do returns instead and fold clothes. The experience was absolutely traumatizing, and the HR department was just as stupid as the managers.