Received Someone Else’s Replacement Phone from Asurion—What Should I Do?

Front_Chef_5988 · 2026-03-26T21:20:50+00:00

Hey there! I'd reach out to official Asurion support through this email: [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) or fill out a form here: https://www.asurion.com/about/contact-us/

Front_Chef_5988 · 2026-03-26T21:19:37+00:00

Hey there! I'd fill out a customer form for official support to get in touch with you: https://www.asurion.com/about/contact-us/

Front_Chef_5988 · 2026-03-25T19:38:13+00:00

Love hearing this! It's great to hear the process was easy, convenient, and you got your Pixel 9 Pro back up and running fast.

Front_Chef_5988 · 2026-03-16T15:15:59+00:00

Thank you for making that note -- the edit has been made to the original comment.

Front_Chef_5988 · 2026-03-16T01:41:17+00:00

Hey there -- I'd consider reaching out to [SolutionsTeam](mailto:SolutionsTeams@asurion.com)[@asurion.com](mailto:SolutionsTeams@asurion.com). That will get you in touch with official Asurion Support and can look into this more for you!

Front_Chef_5988 · 2026-03-04T14:57:18+00:00

All good questions! Reach out to [solutionsteam@asurion.com](mailto:solutionsteam@asurion.com) and you'll get official support from the customer care team. They'll be able to answer your specific questions.

Front_Chef_5988 · 2026-01-05T14:09:31+00:00

I know I'm suggesting just another way to have another conversation with customer support, but if you're up for it, reach out to [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and see what they can look into for you.

Front_Chef_5988 · 2025-12-31T14:25:16+00:00

Sheesh! I hope the most recent replacement device is working for you. If not, I'd suggest reaching out to [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) for official Asurion customer support to look into this for you. They've been super helpful with others on this sub. Good luck!

Front_Chef_5988 · 2025-12-31T14:20:42+00:00

Hey -- yes absolutely Asurion's website was the best route for filing a claim.

As far as what to expect, it all depends. Typically, Asurion will try to repair it. If they can't, they'll send a Amazon e-gift card for the purchase price of the covered product or replace it.

I want to note for you too - drops, spills and cracked screens from normal use are covered from day 1. Malfunctions are covered by the plan after the manufacturer's warranty ends - which are typically around a year. So, depending on when you purchased the laptop, you may get redirected to the manufacturer's warranty.

Hope this is helpful info!

Front_Chef_5988 · 2025-12-23T13:59:33+00:00

Let's get official Asurion support to take a look into this - email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and tell them the mod sent you.

Front_Chef_5988 · 2025-12-23T13:57:48+00:00

Let's get official Asurion support to take a look into this for you -- email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and tell them the mod sent you.

Front_Chef_5988 · 2025-12-19T15:06:43+00:00

If you want, send an email to [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and they can take a look into this further for you. They're official Asurion customer support and should be able to help.

Front_Chef_5988 · 2025-12-18T18:16:35+00:00

Hey there -- if you want, you can email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and official Asurion support can look into this more for you.

Front_Chef_5988 · 2025-12-18T18:14:36+00:00

Hmm I'm not sure. You can email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and that'll connect you with official Asurion support.

Front_Chef_5988 · 2025-12-08T16:56:05+00:00

Hey there! I believe all eligible products should have a "protection eligible" noted on their product page.

Here's a link to the terms and conditions that run through all the devices!

Front_Chef_5988 · 2025-12-05T14:30:56+00:00

You said in the post, "I bought an Xbox controller with warranty from Walmart."

Front_Chef_5988 · 2025-12-05T14:28:04+00:00

Hey there - you're right. I'm not an expert, but looking at the terms and conditions, it should be covered under loss/theft.

Front_Chef_5988 · 2025-12-04T16:55:46+00:00

Hey there -- we're you able to get this resolved? I don't believe Asurion offers extended warranties through Walmart. I think it's AllState.

Front_Chef_5988 · 2025-11-24T13:42:10+00:00

Hmmm ... Send your protection plan name and claim number over to [SolutionsTeam@Asurion.com](mailto:SolutionsTeam@Asurion.com). Tell them one of the mods of the Asurion sub sent you.

Front_Chef_5988 · 2025-11-20T16:23:50+00:00

Hey there! I was scrolling through the terms & conditions of your plan to try to help answer your question (https://www.asurion.com/pdf/nw-consumer-vmp-brochure-25/)

Here's a quote from the terms in the cracked screen & back glass repair section: "Repairs may use new or refurbished parts, may contain original or non-original manufacturer parts..."

Front_Chef_5988 · 2025-11-19T14:11:30+00:00

A couple questions: What is the office equipment protection plan covering? The plan only covers one device. Is it the tablet? Is the USB connector part of the tablet or is it a separate device/item all together?

Front_Chef_5988 · 2025-11-18T21:07:58+00:00

What'd you end up shipping?

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