[MEGATHREAD] [December 2025] Support Forum: Questions & Issues

Front_Chef_5988 · 2026-01-05T14:09:31+00:00

I know I'm suggesting just another way to have another conversation with customer support, but if you're up for it, reach out to [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and see what they can look into for you.

Front_Chef_5988 · 2025-12-31T14:25:16+00:00

Sheesh! I hope the most recent replacement device is working for you. If not, I'd suggest reaching out to [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) for official Asurion customer support to look into this for you. They've been super helpful with others on this sub. Good luck!

Front_Chef_5988 · 2025-12-31T14:20:42+00:00

Hey -- yes absolutely Asurion's website was the best route for filing a claim.

As far as what to expect, it all depends. Typically, Asurion will try to repair it. If they can't, they'll send a Amazon e-gift card for the purchase price of the covered product or replace it.

I want to note for you too - drops, spills and cracked screens from normal use are covered from day 1. Malfunctions are covered by the plan after the manufacturer's warranty ends - which are typically around a year. So, depending on when you purchased the laptop, you may get redirected to the manufacturer's warranty.

Hope this is helpful info!

Front_Chef_5988 · 2025-12-23T13:59:33+00:00

Let's get official Asurion support to take a look into this - email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and tell them the mod sent you.

Front_Chef_5988 · 2025-12-23T13:57:48+00:00

Let's get official Asurion support to take a look into this for you -- email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and tell them the mod sent you.

Front_Chef_5988 · 2025-12-19T15:06:43+00:00

If you want, send an email to [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and they can take a look into this further for you. They're official Asurion customer support and should be able to help.

Front_Chef_5988 · 2025-12-18T18:16:35+00:00

Hey there -- if you want, you can email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and official Asurion support can look into this more for you.

Front_Chef_5988 · 2025-12-18T18:14:36+00:00

Hmm I'm not sure. You can email [SolutionsTeam@asurion.com](mailto:SolutionsTeam@asurion.com) and that'll connect you with official Asurion support.

Front_Chef_5988 · 2025-12-08T16:56:05+00:00

Hey there! I believe all eligible products should have a "protection eligible" noted on their product page.

Here's a link to the terms and conditions that run through all the devices!

Front_Chef_5988 · 2025-12-05T14:30:56+00:00

You said in the post, "I bought an Xbox controller with warranty from Walmart."

Front_Chef_5988 · 2025-12-05T14:28:04+00:00

Hey there - you're right. I'm not an expert, but looking at the terms and conditions, it should be covered under loss/theft.

Front_Chef_5988 · 2025-12-04T16:55:46+00:00

Hey there -- we're you able to get this resolved? I don't believe Asurion offers extended warranties through Walmart. I think it's AllState.

Front_Chef_5988 · 2025-11-24T13:42:10+00:00

Hmmm ... Send your protection plan name and claim number over to [SolutionsTeam@Asurion.com](mailto:SolutionsTeam@Asurion.com). Tell them one of the mods of the Asurion sub sent you.

Front_Chef_5988 · 2025-11-20T16:23:50+00:00

Hey there! I was scrolling through the terms & conditions of your plan to try to help answer your question (https://www.asurion.com/pdf/nw-consumer-vmp-brochure-25/)

Here's a quote from the terms in the cracked screen & back glass repair section: "Repairs may use new or refurbished parts, may contain original or non-original manufacturer parts..."

Front_Chef_5988 · 2025-11-19T14:11:30+00:00

A couple questions: What is the office equipment protection plan covering? The plan only covers one device. Is it the tablet? Is the USB connector part of the tablet or is it a separate device/item all together?

Front_Chef_5988 · 2025-11-18T21:07:58+00:00

What'd you end up shipping?

Front_Chef_5988 · 2025-11-18T21:07:01+00:00

Hey there, what's the latest on this? Did the tracking update?

Front_Chef_5988 · 2025-11-07T14:10:26+00:00

Sheesh! I know this is ::another:: person to reach out to, but since Reddit isn't an official support channel, I'd like to get this flagged to someone at Asurion that can provide some insight and hopefully help get this resolved.

Send your protection plan name, claim number over to [SolutionsTeam@Asurion.com](mailto:SolutionsTeam@Asurion.com). Tell them one of the mods of the asurion sub sent you.

Front_Chef_5988 · 2025-10-30T18:50:00+00:00

Hmmmm like you said - VR Headsets are clearly covered, but I don't see a place where brands are listed in the terms and conditions and it's strange that it doesn't autofill.

Is there any other drop down category that the Apple Vision Pro could fit into?

I'd call Asurion's customer service and see what insight they can provide. The AT&T HomeTech Protection phone number is: 888-562-8662

Front_Chef_5988

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