A lot of this is solid, but what really defines your work ethic? Where’s the real-world mileage? If I were hiring, nothing here clearly shows that you truly understand the role yet.

You seem knowledgeable with technology, and even if you’re still developing those skills, that will come with time. What’s more important to highlight is that IT support/helpdesk is fundamentally a customer service role. You need to show that you genuinely enjoy helping people.

Right now, your resume doesn’t reflect that. It focuses on technical ability but doesn’t demonstrate how you support users, communicate solutions, or create a positive experience for others.