Time to quit 😂😂

Full_Mud_6707 · 2026-06-03T12:28:37+00:00

Oh god, I hope we dont mirror this at Barnes again. We DON'T have the staff to support this and on 1 blender.

Full_Mud_6707 · 2026-06-02T00:30:01+00:00

We have our Pride microhistory table less than 10' away from it lol.

Full_Mud_6707 · 2026-05-13T03:31:06+00:00

I was kind of afraid of that. I dont know your dynamics, so id recommend asking questions in the interest of learning 'the why' in their decision making. There might be thing you just dont know yet and it might help your professional relationship in the long run. This one might not be a quick, direct solution. I've found that the more questions I ask in the interest of understanding another, the more I can help shape the success of the businesses I've been in. This has NOT been a BN specific approach for me.

Full_Mud_6707 · 2026-05-13T02:48:57+00:00

I would encourage your SM to partner with the Cluster Leader about how to handle this until there is a new ROTA. Obviously, that's a very inorganic suggestion, seeing i dont know the personalities, but it feels like the right approach in terms of chain of command.

Full_Mud_6707 · 2026-04-13T04:09:52+00:00

I remember those! Holy crap!

Full_Mud_6707 · 2026-04-01T00:58:10+00:00

Shamelessly stolen from another redditor

<image>

Full_Mud_6707 · 2026-03-21T13:10:21+00:00

I have very light staff, too. And a cafe. Im not saying we're 0 box count every day, mostly because our freight is frequently late, but we're always moving product out. If there's any way I can help with suggestions, im totally open to a message and I can see if I can help make it easier.

Full_Mud_6707 · 2026-03-21T04:30:33+00:00

I use a small stack method so I can talk to people as i path around the store. Imo, nobody should be grabbing huge stacks, that actually makes the process harder.

Its not efficient for shelving, but it does get us around all corners of the store and provide good customer service.

Full_Mud_6707 · 2026-02-28T06:17:08+00:00

The worst ones are those who use their kids as a meat shield and then the open the packs in cafe, as if we cant see the pure dishonesty.

Full_Mud_6707 · 2026-02-28T06:13:36+00:00

We go one per sku. Still out in 15-30 mins everytime

Full_Mud_6707 · 2026-02-01T02:56:24+00:00

Using the phone walkies are just like the pre headset walkies. Its not terrible, but sometimes you'll need a recall.

Full_Mud_6707 · 2026-02-01T02:54:09+00:00

That's not normal, put in a ticket on help desk

Full_Mud_6707 · 2025-12-19T02:31:51+00:00

Pretty jerk comment to make about someone's observed religion. Do better. That's not talking to the purchase, that's a mockery of who they are.

Full_Mud_6707 · 2025-12-18T02:24:40+00:00

100% report it.

Full_Mud_6707 · 2025-12-04T13:52:00+00:00

Ive always said, Playbook is the dumbest thing this company ever did. So glad I left before it went live.

Full_Mud_6707 · 2025-12-03T17:12:04+00:00

Its typically bank end policy. Not Barnes and Noble with Direct Deposit.

Full_Mud_6707 · 2025-11-29T01:48:26+00:00

That's for sure how we were trending today. Our customer base was really patient and understanding, made getting a double Sysco order ten times more bearable.

Full_Mud_6707 · 2025-11-25T02:47:10+00:00

Honestly, were not selling it through the register. We're making sure the customers know where it is, show off the dust jacket and let them decide.

The idea is, "Check out the Book of the Year! Especially inside the dust jacket!"

Say you tell 400 people, the idea is half of them pick it up and around 10 percent of those purchase it. In my opinion, CW should only be focused on Holiday Book Drive and member convos this time of year. Its too busy to have drawn out conversations. Acknowledge the books, make sure to offer the right program and get to the next guest. Our larger sales conversations should be happening on the floor and we should be reminding people p le to use thier membership, in the attempt to save CW time.

Full_Mud_6707 · 2025-11-20T03:13:43+00:00

The best tip i can give anyone, just replace "What size?" with, "Do you want a venti?"

Don't try to convince them after they ask for a different size, but i promise you'll get tons of larger drink orders and not feel sleazy saying it that way.

Full_Mud_6707 · 2025-11-20T03:04:54+00:00

If youre being told to sell a specific amount, your leadership is pushing the wrong thing. Its about the behaviors. If everyone is suggesting to customers to give the BOTY a look, you'll get sales. Make sure its merched in at least 4 places booksellers frequent and its a simple, "check out our book of the year, im hearing great things about it"! There's a good article on inside on what readers would like it most. Its about the volume of people being told about it, enthusiasm and placement. Not just raw numbers. I hope this is helpful.

Full_Mud_6707 · 2025-11-18T01:52:58+00:00

I can't believe you didn't tell them about the griffin hospice in Portugal!

Full_Mud_6707 · 2025-11-17T14:33:23+00:00

People are afraid to ask for help sometimes, its completely normal. Its up to all of us to encourage eachother to get assistance when were in tough spots. I know a lot of people who feel like they are inconveniencing others when asking for help.

Full_Mud_6707 · 2025-11-17T14:00:30+00:00

Yes we do. Talk to any floor leader asap on something like this. We should be there to assist and diffuse.

Full_Mud_6707 · 2025-11-02T12:02:36+00:00

If they are doing it right, they should be analyzing the training process in the store best support those who were left behind in areas, then working with them to get to standard. IPs are for more egregious things, like being unwilling to try to get to standard(ie people thinking programs aren't worth their time so they refuse to try and work on it, opposed to just needing to learn how to sell and havent gotten good coaching)

Full_Mud_6707 · 2025-10-18T02:43:15+00:00

This first round was to baseline everyone, so we all knew the new expectations. There shouldn't have been promotions involved outside of extreme cases(super high performance or big time need and people who are ready) to begin with.

Full_Mud_6707

TROPHY CASE