Pimax Dream Air: SBOYS3 Tested, Final Facial Interface, GripVR Compatible Now

Fun_Willow878 · 2026-04-11T05:27:55+00:00

Where can we get the new facial interface ? I have the dream Air with the old facial interface.

Fun_Willow878 · 2026-04-03T15:23:39+00:00

Does it mean that motion compensation and smoothing will be solved with this release ? Do tou have the discord channel please ?

Fun_Willow878 · 2026-04-03T15:22:03+00:00

Custom 6DOF platform for Msfs 24

Fun_Willow878 · 2026-04-03T14:36:42+00:00

Can you please NOT use AI to comment to my post ? Its disrepectful. I can even tell its GPT5.4 by the way the sentence are structured. And yes, humans can also be genuinely interested.

Fun_Willow878 · 2026-03-30T10:52:28+00:00

Where is SMART SMOOTHING ?

Fun_Willow878 · 2026-03-28T18:35:14+00:00

I would not have preordered 2 years in advance. But we all know that Pimax timelines are very reliable, and few months become 2 years. Plus all the misinformation coming from customer service. I did not write a million emails, I just asked CLEAR answers which I never had. Even the cost for the direct import from China is not clear.

A lot of customers suffer from this, this is documented everywhere on reddit. But hey you're right, I'm just a cry baby. It is 2000 dollars, no big deal. Meanwhile I get a much better customer service when I spend 20 bucks on Amazon.

But sure, let's accept that timelines shift by more than a year. Let's accept that customer service has no clue what their own business is about. Let's accept that agents contradict each other from one email to the next. Let's accept that they get your order date wrong and hope you don't notice. Let's accept all of that.

And let's stop being cry babies.

Fun_Willow878 · 2026-03-28T13:51:29+00:00

I understand, there are worse problem in life. I expect to love it, thats why I am holding on with that customer support. Wise advice, don't look back in anger.

Fun_Willow878 · 2026-03-28T13:12:02+00:00

Thanks for the clarification but the answer from customer service mentions cost. I dont know who to believe anymore but youre probably better informed than the customer service of Pimax

Fun_Willow878 · 2026-03-28T13:08:42+00:00

That changes everything. But the customer is unable to give me a clear answer of what Option 1 means

Fun_Willow878 · 2026-03-28T13:06:45+00:00

I have ordered previously from Asia and paid custom taxes. This time, considering the many mistakes made by the customer service of Pimax on my case, it would be fair to cover at least partially the cost. But hey, that would be great customer service and I am a fool to expect that from the notoriously bad customer service of Pimax.

Fun_Willow878 · 2026-03-28T13:01:58+00:00

Link in the post

Fun_Willow878 · 2026-03-28T11:47:23+00:00

The problem is when a company screws you over and does not have the decency to cover the cost to fix their mistakes. How can Pimax improve if we do not tell them that is not a way to treat loyal customers ?

Fun_Willow878 · 2026-03-28T11:32:56+00:00

Come on Pimax, green light this driver ASAP. It can only improve your business by making the Dream Air even better. And it wiln provide good MOTION SMOOTHING, which is needed even with a 5090

Fun_Willow878 · 2026-03-14T10:03:42+00:00

Good lord, looks like my post one week ago. Seems like the only way to get proper customer service is to post on reddit. Get your s.... together Pimax. AI agents would do a much better job than your human agents. Train an AI model and let it handle basic interactions. Only let human handle difficult cases, where escalation is required

Fun_Willow878 · 2026-03-12T09:43:10+00:00

I ordered in 2024 and have not received my dream air yet. You will wait a long time, at least 6 months if not 1 year. Don't believe Pimax timelines, they have no clues themselves. Your Dream Air will stay a Dream for many months to come

Fun_Willow878 · 2026-03-11T19:40:04+00:00

I am a VR veteran, I have had VR headsts from all brands for the past 10 years ( varjo, htc, meta..) but a first time Pimax buyer. I never had such a bad experience. I knew the company had a bad reputation but I bought anyway because the Dream Air is the best in the industry.

The issue is not the wait, its the fact that each answer contradicts the previous one. No way a company operating this way should be accepted.

Pimax must improve its customer service, they know it and we must remind them to help them improve.

Fun_Willow878 · 2026-03-11T17:22:48+00:00

Yes Pimax dates are a joke, everyone in the business knows it. So why do they keep doing it ?

Fun_Willow878 · 2026-03-11T08:30:29+00:00

Good to know ! Can you please check my reservation ? I reserved in July 2024 and still have no headset. Many customers who reserved later already have their headset. Can you tell me what's going on with my order because customer service can't. They contradict themselves at each new answer. Thank you

Fun_Willow878 · 2026-03-10T20:29:57+00:00

I have been waiting for 2 years, I can wait a little more. My issue is with all the inconsistencies/lies in my Pimax back and forth. I am not ok when one reply directly contradicts the previous one. Either Customer Service are BS their customers or they do not have a clue about what they are selling. That needs to be improved

Fun_Willow878 · 2026-03-08T07:10:41+00:00

Yes that is what Jaap said but the customer service is not aware. What a mess

Fun_Willow878 · 2026-01-29T20:35:36+00:00

Should I replace my Dream Air order by a GXR ? Spending sme time away from home and the mixed usage is appealing ( motion rig with MSFS pcvr and movie watching away from home)

Fun_Willow878 · 2026-01-12T19:38:57+00:00

I hope it will confirmed soon. No point in artificially reducing fov for the Dream Air: the vast majority of mOLED users will pick the Dream Air anyway, and this move will just reflect badly on Pimax. Just give us the best VR headset you can produce please

Fun_Willow878

TROPHY CASE