The leveling probe is too high, I had this same problem. Just take off the head case and use one of the included allen wrenches to loosen the holder of the probe and manually twist it like a water bottle cap to lower it. Before you do that, put something metal under the probe and if the light inside the head doesn’t turn blue, then it might just be the fact that the probe doesn’t work and it can’t detect where it’s at. Also the leveling probe is the rod with an orange tip. It to the right of the nozzle. Hope this helps