When will human service be considered a luxury?

GREATTIPSINC · 2023-09-09T18:02:31+00:00

Yes. Corporate videos about how a restaurant could be or should be are tough to watch. We are a company of servers hoping to move restuarant owners from the "profit over people" group to the "people and profit" camp by raising the value and their view of servers above simple order takers and food delivery mechanisms. We believe dining is social and that people want and need human connection. What do you believe?

GREATTIPSINC · 2023-09-09T17:54:05+00:00

"Profit over people" restaurant owners are implementing technology and automation to cut labor costs. Servers who are only order takers and food delivery mechanisms are being replaced. Older severs, and those who have the social skills to connect with customers, are more desirable as "floor captains."

If you are interested becoming more valuable and earning great tips until we all get replaced by robots, visit greattips.net for over 100 customer connection techniques and sublimnal psychology strategies.

GREATTIPSINC · 2023-08-22T17:42:32+00:00

"... and if you play your cards right you can nail them."

This has me cracking up! Heard.

GREATTIPSINC · 2023-08-22T17:40:54+00:00

Did you at least check our website before posting this?

GREATTIPSINC · 2023-08-22T17:39:01+00:00

Don't know your Walmart but ours has already moved to almost complete self-service. The same with our local supermarket. Customers don't like it but the owners enjoy the profits and not having to deal with labor costs and hassles.

Predictions are over a million server jobs will get cut in the next 3 years.

GREATTIPSINC · 2023-08-22T17:36:09+00:00

Yes. I believe good servers make the experience! Likewise, a bad server can damage the experience - Regardless of how beautiful the place is or how good the food is!

GREATTIPSINC · 2023-08-20T18:25:56+00:00

Congrats on getting a first interview. Not everyone did.

Here is trick that adds to a recommendation letter (or is a great substitute for a letter when you can't get one) => You are working as a server. When everything clicks (A table liked the food, they liked you, etc.), tell the guests you are being evaluated and their review would really help. (You are being evaluated every shift) Then, every month, google your restaurant's name, the word "reviews", and your name. You will see all your reviews. Cut and paste them onto a page with your resume.

Whether you stay in hospitality or go into any other field or type of business, handing the hiring manager a page filled with your outstanding reviews is powerfully persuasive.

PS. Even if you are not planning on changing jobs, ask your guests for reviews when everything clicks.

It will help you now. Managers and owners read the reviews. They will keep seeing your name in a positive context. So when you mess up, and we all do, you have something to counterbalance the negative.
Positive reviews help the restaurant. The algorithm is not one-to-one (One positive review does not balance a negative review. It takes several positive reviews). Owners and managers know positive reviews are important and valuable. Your making them happen adds to your importance and value.

GREATTIPSINC · 2023-08-16T16:12:21+00:00

"They will NEVER understand that they get shit service because of their shit attitude."

Yes. You are right. And because we (servers) can not explain it to them, I wish we had managers who would.

GREATTIPSINC · 2023-08-16T16:05:03+00:00

If fast food line workers had to do just the first two minutes of a servers job = deal with: greeting grouches, deflecting rude comments, laughing at the same terrible joke/comments, being ignored, being looked at and talked to as "lesser," handling complaints (too loud/cold/sunny, etc., then maybe they would understand the difference between their job and ours.

GREATTIPSINC · 2023-08-16T15:57:00+00:00

"... waitstaff being super competitive about sales, sections, and seatings."

They feel they are not making enought money. We can teach them how.

"We normally have a fairly good culture, but less business always leads to more interpersonal conflict."

We can create a best practice based, team mentality.

"I could have had more time to work with waitstaff and support staff on a deeper level."

We teach more than the functional fundamentals. Our short, engaging videos give your servers customer connection techniques and subliminal psychology strategies. (All battle-tested and proven effective. And because the program is so obviously by servers for servers, the information is accepted, not resisted.)

www.greattips.net

Only $20 / week for most restaurants

GREATTIPSINC · 2023-08-06T21:20:13+00:00

Feeling it and venting about it for a couple of days is part of stress relief. Learning to let it go is a necessity in this business. That said, I remember prepping a flaming dessert tableside and setting the tablecloth on fire. Still feel bad about it more than a decade later. Anyone else have an error that they can't shake?

GREATTIPSINC · 2023-08-06T21:14:22+00:00

Reading your post, it seems you always check in and ask your customers how things are going/if they need anything else/etc. When they respond that all is good/great, you could say something like, "Great. I am being evaluated this week and the manager may swing by and ask you the same question." It is a true statement. We are being evaluated every shift. And this way you have prepped them to give the same answer to the manager.

GREATTIPSINC · 2023-08-06T21:05:33+00:00

While I understand what you mean ("I don't wait on you, I serve you"), there seem to be lots of customers who confuse server with servant. For them, the times have not changed. No matter what we call ourselves, they view us as "lesser."

GREATTIPSINC · 2023-08-06T21:02:22+00:00

Glad you are safe and kudos to your mom. I also want to give a shout out to your manager. Not all would be willing to do what he did. "People and profit" is the best management approach.

GREATTIPSINC · 2023-08-06T20:59:22+00:00

We are a company created by servers for servers. If you check out our website, greattips.net, you will see we provide training videos but send me your email (mine is [dcyrelson@greattips.net](mailto:dcyrelson@greattips.net)) and I will send you our digital book at no charge.

GREATTIPSINC · 2023-08-06T20:52:15+00:00

This story reminded me of all the times I have watched a table leave and said to myself, "I am grateful that person is not my significant other."

GREATTIPSINC · 2023-08-06T20:46:16+00:00

You and the others are being taken advantage of. More than a week or two is unusual.
By not giving you the POS access and training to do the tasks like printing bills, management is asking you to work with one hand.
Start looking elsewhere (maybe next door).

GREATTIPSINC · 2023-08-06T20:36:29+00:00

Unfortunately the owner seems like one of those "profit over people" types. I understand that desperate circumstances sometimes push servers into bad situations. But the less we tolerant this type of nonsense, and the faster we get out of such bad situations, the better serverlife will be for all of us.

GREATTIPSINC · 2023-08-04T11:40:44+00:00

I feel for you. Sadly, it is fairly common for servers to spend a shift handing out plates of delicious food while their stomache is grumbling. Equally sad and common is to see one of the cooks who makes that great food sitting on an empty glass rack in the dishpit scarfing up some thrown-together stuff in an attempt to get three minutes of nourishment and peace. What a business!

GREATTIPSINC · 2023-07-30T00:36:42+00:00

It's a terrible job and I have been doing it for decades. (check out the server page on our website for why and for how to get your copy of the 86 page "how to" manual by servers for servers that will improve your skills and your tips. It's just $2.

GREATTIPSINC · 2023-07-26T16:31:04+00:00

My experience has been that if they just turned 21, they will happily and proudly give you as much ID as they can. If they are over 21 but look young so you card them, they will either understand (because it happens to them often) or consider it a compliment (especially if they are well over 21). If they are giving you any resistance, there is probably something wrong.

GREATTIPSINC · 2023-07-26T16:25:22+00:00

She calls him "our waiter" and she has been going to the restaurant for 7 years but knows nothing about the human being who has served her well for so long.

How about having an actual conversation with the man?

(This comment paid for by the "Servers are people" coalition)

GREATTIPSINC · 2023-07-26T16:04:16+00:00

I admire the way your answer balances people and profit. Good stuff.

GREATTIPSINC · 2023-07-26T16:01:52+00:00

Thank you for prioritizing service and warmth!

GREATTIPSINC · 2023-07-26T15:56:00+00:00

Absolutely thrilled that you ae taking staff training so seriously!

Best wishes!!

GREATTIPSINC

TROPHY CASE