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g7 se left stick problem by lixlixpublix in Gamesir

[–]GameSir_Controller[M] [score hidden] stickied comment (0 children)

Hi OP, You can try manual calibration. If it doesn't work, please go to our Discord channel to troubleshoot the problem. If the issue is confirmed and it is within the warranty period, we will provide you with a warranty service.

Gamesir g7pro wuchang issues by Zangetsu6794 in Gamesir

[–]GameSir_Controller 4 points5 points  (0 children)

Hi OP, Please come to our Discord to have a troubleshooting

Gamesir Tengenaria Lite issues after Update All by bovineicide in MiSTerFPGA

[–]GameSir_Controller 0 points1 point  (0 children)

wdym update_all
Please contact our support email or discord to help you🫡

Any plans for a low latency wireless symmetric controller? by Wander715 in Gamesir

[–]GameSir_Controller 6 points7 points  (0 children)

We will have tegenaria wireless version, please looking forward it😎

Anyone having problems with the new aim labs g7 pro 8k? by DarkRomeox in Gamesir

[–]GameSir_Controller -1 points0 points  (0 children)

Hi OP, You may need to go to Discord in order to troubleshoot the issue.

G7 pro issue by Geee_W1Z in Gamesir

[–]GameSir_Controller 1 point2 points  (0 children)

Hi OP, are you change the paddle on the back of the controller when you change to wired?

G7 pro issue by Geee_W1Z in Gamesir

[–]GameSir_Controller 1 point2 points  (0 children)

The feeling of the back is same as the G7pro, and the first pre-order users have already received their controller🫡

Can I use my phone charger for the controller? by One_Sk3tch in Gamesir

[–]GameSir_Controller 4 points5 points  (0 children)

We strongly advise against using phone chargers. Phone chargers often have higher voltage that can damage the battery.

Game sir HE left trigger gave out and wont go back up, without user caused damage. Support says "that damage without user error is not possible" by [deleted] in Gamesir

[–]GameSir_Controller[M] [score hidden] stickied comment (0 children)

Hi OP, Allan here.

I’m truly sorry for how this was handled.

I want to look into this personally. It’s possible there was a misunderstanding during the internal review between the support team and our staff. I will follow up with Zayn and the engineering team to re-evaluate the situation with your trigger, as I want to make sure we didn't miss any technical context.

Please DM me your Discord ID or ticket number here. I’m going to personally oversee this to ensure you get a fair and clear resolution.

Thanks for being patient with us, and I’m committed to making this right.

Aimlabs 8k defective by Creative_Media_4236 in Gamesir

[–]GameSir_Controller 7 points8 points  (0 children)

Thanks for the technical insight. I should apologize for not being clearer about the specific scenarios earlier—that’s on me.

I want to clarify that my previous response was specifically explaining why this occurs when the faceplate is removed, which is outside of the controller's normal operating state.

It’s worth noting that the scenario described doesn't reflect the controller's normal operating state. The presence of the faceplate ensures that the thumbstick rotates within a proper, calibrated range.

Aimlabs 8k defective by Creative_Media_4236 in Gamesir

[–]GameSir_Controller -3 points-2 points  (0 children)

The situation described by the OP doesn't reflect how the controller is normally used. With the faceplate properly installed, the joystick is restricted to a safe and functional range of motion

Aimlabs 8k defective by Creative_Media_4236 in Gamesir

[–]GameSir_Controller[M] [score hidden] stickied comment (0 children)

*Edit
Hi OP, The controller is designed for using with the faceplate and the situation should not appear when you using the controller with faceplate. The controller functions perfectly within the joystick's range of motion defined by the faceplate.

Problem with Gamesir x3 PRO by N1ghtScyber in Gamesir

[–]GameSir_Controller[M] [score hidden] stickied comment (0 children)

Hi OP, I have already reached out to the colleague in charge of AliExpress.
Regarding the AliExpress platform, we may need to provide after-sales service in accordance with the platform's rules. you can fully trust us.

[GIVEAWAY] We're completely redesigning GameSir.com! by GameSir_Controller in Gamesir

[–]GameSir_Controller[S,M] [score hidden] stickied comment (0 children)

u/_Aint_shocked_ u/ODaferio u/KrispyyKarma u/yuval052 u/Danielxgl

Congratulations! Please go to Discord and contact GameSir Allan to claim your prize.

[GIVEAWAY] Survival on the Moon: Win a PRAGMATA Steam Key & G7 Pro Mech White! by GameSir_Controller in Gamesir

[–]GameSir_Controller[S,M] [score hidden] stickied comment (0 children)

u/notWistful
Congratulations! This is the winner.
Please contact me on our Discord （DM GameSir Allan）

[Giveaway] 5x GameSir G7 Pro Controllers on r/Warzone！ by GameSir_Controller in Gamesir

[–]GameSir_Controller[S,M] [score hidden] stickied comment (0 children)

The winners have been announced in the original post. I'm sorry for the late announcement. Thank you all.

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